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Business Profile

General Contractor

Maumee Valley Property Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This "man" was doing some work on a neighbor's home; the neighbor let us know that they were getting their driveway replaced and knew that we needed that done as well. So she sent him to our house; after talking about the driveway, we gave him $1000 down payment in cash to start the job; after several weeks, he said he was tied up and couldn't get there to start the work, he did however come over and spray paint of bunch of lines where the work would be performed. While there, He told me a story about an available inground pool tub for sale at significant savings.

    So...I gave him $20000 (literally all the money I had saved) in the hopes that this would motivate him to start and complete the Driveway at $10000 and eventually deliver the pool tub for another $10000.

    After about seven months of calling, texting, and pleading with this guy. We have received nothing. Only to find out that he **** ** ********* ******* ** ******* We lost $21000. After contacting the probate lawyer in his death, we find that he was nothing. His wife is hiding behind the lawyer; as tragic as this is for her, it's disgusting how much money this man has stolen from the community.

    Absolutely shameful.

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor did electrical work for me on a pool pump. He came highly recommended to me and he did excellent work. While he was there, he told me he was a **** of all trades. I asked him if he would be interested in rebuilding our waterfall stream, and fixing the sunken bricks on our pool patio. I asked him for a quote. Before he left on April 22nd, I gave him a check for the work done on the pool pump ($850), as well as a deposit for the rebuilding of the stream and pool patio (*****), which he promptly cashed the next day. After 3 weeks and not hearing anything from him, I texted him on May 14th and asked him to please give me a start date. He apologized for the delay and said he would be there on May 23rd and 24th to complete the job. His son showed up on the 23rd, ripped up the stream, and left me with a huge pile of dirt and rocks strewn all over the yard. Then, he never came back. It has been 4 months of going back and forth via texts and phone calls, and being given six additional start dates, with no shows and excuses for all of them. I have not been able to sleep since this all started. I am just sick inside. Do not give this man a deposit or a down payment for work not done. He is a thief and con artist. I want him to complete the work or refund my deposit of $*****.

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired MVP Services (***** ******) to handle all electrical and gas aspects of a pool install - per recommendation of my pool contractor.

    MVP has been paid in full as of 6/6/24, but did not finish the gas work. I had to hire a certified plumber to finish on 8/5/24.

    The owner of MVP lied throughout the project. His wife left town with his credit card, therefore I had to pay for the rental of an excavator. He lied about his last name! He lied about pulling permits - later pulling an electrical permit under an entirely different contractors name. We’re not sure his company is even licensed to do electric and gas plumbing.

    The biggest issue is items my wife and I paid for in full that we never received. On 6/21/24 we wrote a check for $6,250 for a fire bowl which included full payment of the item and partial payment for install and 6/26/24 a check was written for $3,220.00 for full payment of a gas grill. Both checks were cashed and we never received invoices. The grill, we were told, was already here in town and was at a steep discount. We regret writing these checks after so many red flags through the pool project.

    MVP went as far as painting a $99 fire bowl white and sending us a picture of it to try to convince us he had our $5,000 fire bowl in his possession before coming over to install it, which thankfully he never did. This was a complete lie he was selling us to buy time to make the situation ‘right.’

    We’ve recently filed a police report and are waiting to hear back from the detective on next steps. Altogether we are at a loss of $10,000.

    It is alarming to me he has remained in business. We’ve since heard multiple stories from other people with very similar issues, some losing 10’s of thousands of dollars.

    A lawyer I contacted told me this gentleman has numerous lawsuits against him currently among other financial hardships. We fear we will never be made whole on this matter and only hope our complaint helps to stop him from hurting anyone else.

    Customer Answer

    Date: 08/12/2024

    Attached are scans of invoices for the original work paid for, but not fully completed by MVP. The Alternative Plumbing invoices were an additonal cost I had to pay to finish the gas work not done by MVP. The checks reflect the full payment for the initial work done for pool / spa install electrical and gas, and the two checks for $6,250 and $3,220 are for the goods and servies we never received / did not receive an official invoice for - screen shots of txt messages are therefore attached as well. 

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 months ago provided contractor with check for 7500 to order equipment and provide installation. Never showed refused to call back by either phone or email. Am presently exploring legal avenue

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an inground pool installed late in 2022. Maumee Valley Property Services LLC was a subcontractor to install electrical service not only on pool but also on home. I had several confirmed dates this summer and fall where they were to come to house to complete work but would cancel due to "emergencies". Contractor now will not return my texts or phone calls. I just want work completed that I have paid for which involves most of the electrical work for pool, garage and new service. Contractor also incorrectly installed water lines (backwards) to water heater causing significant damage. Heater will need to be replaced. I have photo documentation of heater and damage.

Maumee Valley Property Services LLC is NOT a BBB Accredited Business.

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