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Business Profile

Hair Products

East African Secrets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

This profile includes complaints for East African Secrets's headquarters and its corporate-owned locations. To view all corporate locations, see

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East African Secrets has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August August 21, 2023, I had purchased hair growth Oil from eastafricansecrets.com. I had also signed up to receive monthly auto delivery, which is set up to auto debit from my debit card on the 18th of each month. On August 22, 2023, they provided me my tracking number, ****************************** however, since August 23rd, there was no activity on when I would received the item I purchased.

      I had sent them an email two weeks later, informing them that I want to cancel my subscription because I have received the item I purchased. I have contacted them multiple times without a response. A customer service Rep did not respond to me until September 13 and came up with an excuse as to why they took my money and never shipped the item. I have followed up with the customer service rep on September 17th, but I have not heard back. They also billed me for this month for 23.00 for the auto delivery but I have sent them an email requesting to cancel without a response. Since today, the status of the tracking of my first shipment has not moved since August 23rd, which has been almost a month ago.

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with the company at 3:20am on 3/27/23. I realized I should not have made the purchase because I am a college student and I need to save my money for my tuition. I emailed the company 20 minutes later at 3:40am on 3/27/23 explaining my situation and asking them to cancel the order. I heard back from them on 3/28/23 at 7:27am letting me know they had already processed the order and it can not be canceled.

    East African Secrets is NOT a BBB Accredited Business.

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