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Business Profile

Pet Day Care

Lucky Dawg Pet Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Day Care.

Information and Alerts

BBB RatingF

Reasons for rating

  • Advertising issues found by BBB
  • Failure to be transparent about ownership, location, or products/services offered
  • Length of time business has been operating

Alert Details

This business has 1 alert.

Alert

On July 27, 2023, Lucky Dawg Pet Resort came to the attention of BBB. At that time BBB received reports of negligent care of animals that have been boarded in the facility.

BBB attempted to contact the business on July 27, 2023 and August 8, 2023. To date, BBB has not received a response regarding this matter or to clarify it's business practices or model. Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business model or practices.

Important Information

Advertising Review

On July 27, 2023, BBB asked the business to substantiate a claim that its the facility has a "house veterinarian on call 24/7" appearing in online advertising. BBB’s Code of Advertising requires advertisers to be prepared to substantiate such claims. To date, the business has not provided a response regarding this matter. 

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