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Business Profile

Jewelry Designers

A Mother's Dream - Breast Milk and DNA Keepsake Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Designers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom breastmilk ring in September of 2020, paid in full ($900) and milk and hair sent to her with expectations that milk would be preserved at 16-18 weeks and due to the custom order, I expected a product within a year. The owner became less available no more difficult to get ahold off. When I would get contact back for updates she would have had some life event or lack of internet for which I was quite forgiving. In May of 2022 I had yet to receive a ring so I demanded hair, milk, and money back or threatened civil lawsuit. At this point seller blocked me from her business Facebook page. She stated that she had to find a new jeweler and that the ring would be ready June 2022. My husband and I reluctantly decided to wait. We did not receive the ring until September 2022. The ring was unpolished and had sharp edges and no 14kt gold stamp so I had it evaluated by a jeweler. This brand new ring had glass stones glued in and 2 cracks where the shank meets the top of the ring. I updated the seller stating that I wanted a refund. We removed the milk stone which required destruction of the setting. We informed the seller prior to cutting the setting to get the stone. I sent the setting back and seller agreed to a refund of $600 since I did get my milk stone and we provided some compensation for the free items she sent me that I didn’t ask for. Starting in December of 2022 I was to receive a $100 a month for 6 months. I have not received payment in January or March. Seller still owes me $300 and is now not responsive. It’s 2.5 years for a heartbreaking ruined experience. I want this to be over.

  • Initial Complaint

    Date:03/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $175 for jewelry in July of 2022 this is personalized jewelry having to do with pregnancy/being a mother and I sent her a personal item to be included in the jewelry. I had not gotten my jewelry by October and I sent her an email asking about it. She said it had a few more weeks and to check back. In the following months I sent multiple emails asking why had I not gotten my jewelry and my next step was to reach out to my credit card company if she did not either send the jewelry or give me a refund. She ended up responding saying she was sorry she had not seen my email and I just needed to verify my address and that she was sending out my order that week. This was December 11. I verified my address and months later I have not heard back or gotten my jewelry. I emailed more and tried calling the number on bbb for her. It was a google number and I left a message and got no response back. I want either a refund or my jewelry. Again this is upsetting because it’s personalized and she has items from me that are supposed to be added to jewelry. So even if I get a refund I don’t get my item back I sent her for the jewelry.

A Mother's Dream - Breast Milk and DNA Keepsake Jewelry is NOT a BBB Accredited Business.

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