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Business Profile

New Car Dealers

Acura of Boardman
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought I brand new car back in Aug 2023. I specifically purchased the car for the remote start feature. After purchasing the car I was told I had to set up an app on my phone for it, so I had my daughter drive an hour to come set it up since I do not know how to use all the apps. She set it up and showed me how to use it. It worked a time or two then stopped. The dealership said they had a glitch in their system that it would be fixed. It was supposedly fixed so I set it up again. It worked a little bit then stopped. It is still not working and the dealership will not help to fix it. Their only option was they could put in a remote start that I asked for originally but was told they did not have them for my car, for over $800. I am already paying a fortune for this car. I would like to have it fixed.

    Business Response

    Date: 01/21/2025

    SORRY FOR THE INCONVENIENCE BUT THE ISSUE AT HAND IS A MANUFACTURERS ISSUE, AS WE ARE NOT THE SERVICE PROVIDERS FOR THE *** THAT ISNT WORKING PROPERLY. THE ONLY OPTION WE HAVE AS THE DEALER IS THE PHYSICAL REMOTE START THAT WAS NOT AVAILABLE AT THE TIME OF PURCHASE OF THE VEHICLE.

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