Complaints

This profile includes complaints for Ken Ganley Kia Boardman's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ken Ganley Kia Boardman

  7870 Market St Youngstown, OH 44512-5963

  
• 

  Ken Ganley Kia Boardman

  7975 Market St Youngstown, OH 44512-5932

  
• 

  Ken Ganley Kia Boardman

  4375 Youngstown Rd SE Niles, OH 44446

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the car on March 4th 2025 we did not know that they ran our credit through 21 different lenders to get us into a new car. we have not received our paper leasing agreement. we have called multiple times asking to speak to the person that sold us the car and they never return our phone calls never get back to **. Also today trying to set up the payment they gave us a phone number I called and I have to wait for the welcome packet to be able to make my first payment and they told us our payment was on the 10th of May 2025 now they're saying it's on the 9th of May 2025.

  Business Response

  Date: 05/09/2025

  Good Afternoon Samanthea,

  Per the conversation at 12:00 today, we have you scheduled to come in on Monday to call *** where we can make the phone call to them to get your payments set up. Unfortunately, we just facilitate the transaction, but are not the lending institution, therefore we cannot simply give you documents regarding your account with ********** Finance. 

  If you have any questions in the mean time, feel free to contact us again, if not we will see you on Monday to assist you.

  Thank you

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from *** ganley **** Sales person **** *****. He sold me a car that was advertised as a twin turbo and after we get the title find out it's not a twin turbo. Also wasn't sold as is. So after having The vehicle for like 3 days started experiencing some weird shifting some weird vibration. I call them. They tell me to bring it in so they can look at it. They call me the next day say we're going to change three tires because of uneven tread because it was 1/64 off so it was causing it to vibrate so they do all that. I pick it up literally on the way home halfway home starts doing the same stuff so I take it back. They tell me they'll check it over. They call me back a few days later saying hey we fixed it. We had ** do a transmission flush so I go to pick it up. You get it back home. Same stuff happens. I call *** ganley leave plenty of voicemails. Talk to a few people. Thank you. They said they'd have a manager call me. No one ever calls back. They literally sold me a crappy car. Took my money and that's all after. Finally getting a hold of *** ganley. I spoke with ****, their service manager and he told me since there's no check engine lights on they can't service my vehicle. I need to take it to a Chevy dealer if I want it worked on. That was after 2 weeks of not hearing from them. Well I took it to a ***** dealer and it is now getting tore apart because of the issues. I explained to *** ganley and they chose not to want to honor their warranty and also not wanting to call me back to talk to me about how I was treated wrong, how I purchased a crappy vehicle and why my new vehicle is already in the shop getting major work done. The only time they were nice was when they thought they were getting a sale from me. Now they already got the sale. They don't want to help. Honestly, it was the worst experience I ever dealt with in my life I have owned this vehicle since Dec 2024 and the dealership has put more miles on it then me and have had it longer

  Business Response

  Date: 02/28/2025

  Mr. Srausbaugh,

  We regret that we cannot repair your vehicle at our facility. We have replaced tires, took your vehicle to another dealership (both at no cost to you) and have advised you to take it to a dealer that can properly diagnose your vehicle. 

  ****, our service manager, has been in contact with you and also advised you this is the best route for you, to which, we have a recorded phone call where you are threatening him. 

  Please understand vehicles are machines and if they were easy to be fixed, there wouldn't be any repair facilties anywhere. 

  It is best fit for all parties that you again, take the vehicle elsewhere and have them earn your business as you have been clear that we simply cannot

  Thank you

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago, my 2019 Kia **** lost power doing sixty five on 680, a freeway I usually use. The power loss was due to a lack of oil, which my ********* Lamp never notified me of lacking during my trips. I was aware that my **** burned oil while driving, but never knew when I was low or not due to this issue. The lack of notification nearly caused me -and the individuals behind me- into an accident. Luckily, I was able to limp to the dealership and explained the situation. The company listened, but never notified me of a faulty oil light, only the symptoms of this issue that will cost six thousand to fix/ This should be under warranty or some sort of recall, due to the vehicle being under ****** miles. Due to others having this same safety issue, Im making a report. If you need numbers regarding these witnesses, please send ask me through email so I could ask them for permissions If youre looking for information regarding my ****, then youre going to have to contact the business in question, theyre refusing to call me back in regards to any information in this matter. I managed to get ahold of them today, and theyre still waiting on the insurance agent that weve been waiting on for about a week and a half. The amount of money Im spending on a rental car is astronomical, and unneeded. Any assistance with any of this will be helpful. Thank you.

  Business Response

  Date: 12/26/2024

  To Whom it May Concern,

  The customer's vehicle was towed in 12/12/24, which was assigned to a technician for diagnosis.  Upon diagnosis, there was an engine issue found. The customer has JM&A warranty which a claim has been started with them and we are currently waiting for them to dispatch an independent inspector for verification of the failure in order to proceed with the claim. 

  Please note, the customer purchased the preowned vehicle January 7, 2023 with ****** mi updated mileage is now ****** and the vehicle has not been back in for any service or repairs since original purchase date

  Dealership is unfortunately, not responsible for any out of pocket rental expenses that the consumer is currently experiencing

  Thank you

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally took my vehicle to the *** dealership, August 17, 2024, because my engine light was on and it was lagging whenever it started. I paid over $1100 just to pick up my vehicle get home and my engine light come on again and start flashing. Took my vehicle back to ***, they had my car another couple days. I picked it back up after paying $600 just to bring it home and the next day it do the exact same thing that it did whenever I took it in the first time I called ***. They got it in that Monday , it was there at the dealership for almost another week just to be told that it was the turbo all along so I had pretty much just wasted all this money and they couldnt fix it . I was told it would be fixed and it was not.

  Business Response

  Date: 09/03/2024

  To Whom it May Concern,

  Here are the details regarding the service for ******************* - 

  First visit: Ro# ******, ****** mi 8/14/24 - 8/20/24:  Techs worked through diagnosis.  Lack of power issue. Replaced turbo waste gate solenoid. Customer paid for rental.
  
  
  Second visit: Ro 747566,  ****** mi 8/20/24 - 8/23/24: engine light came on after vehicle picked up from service. New code in system P2191. Purge solenoid failed, unrelated to turbo actuator on previous repair. Customer okay spark plug service as per recommendation on last service visit. Provided alternate transportation at no charge. 
  
  
  Third visit:  Ro# ******, ****** mi 8/26/24. Concern of engine light on again and lagging to start. P2191 code returned stored in system. Tech found sign of exhaust leak at a gasket for the turbo charger which isn't serviced separately from the Turbo charger assembly.  We did not charge any further diagnosis and provided alternate transportation at no charge while we worked through diagnosis. 
  
  We review with ******************* that the next steps toward repair is going to be a costly investment. The car starts, runs and drivers and had no warning lights on when we returned the customers vehicle back to her

  Dealership is not willing to reimburse customer for repairs that were fixed each time. 

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  ***************************
  
  
  
  

  Business Response

  Date: 09/04/2024

  Ken Ganley Kia Boardman has submitted a response and/or proposal to resolve this complaint. The details are as follows:
  
  Date that proposal was made: customer can trade vehicle in, no refund will be given as dealership isn't responsible for vehicles mechanical failure
  
  Description of proposed resolution: can trade vehicle in
  
  Promised completion date: not available
  
  
  In addition, the business provided the following additional details:

  We started diagnosis of the primary concern RO# ******
  "customer states - vehicle is having an issue starting after sitting. The check engine light came on yesterday, vehicle is lacking power and will not accelerate well. Diag. & advise."
  While performing the diagnosis and system scan, the vehicle had one fault code p0299 turbo charger under boost. Fallowed the diagnostic chart and found the voltage was out of spec for the waste gate actuator. Spec is 3.7-4.0 volts and currently reading 4.47 volts-out of specified range and required replacement to correct condition.
  On that visit the customer was advised of additional items found upon a MPVI and Deferred many recommendations.
  
  Replacement of electronic waste gate actuator valve was $958.72 + tax and shop fees.
  The repair invoice also includes a rental customer requested and paid at discounted rate through enterprise: $231.12
  Customer paid total invoice that visit: $1154.24
  
  
  It is unfortunate that the malfunction light came back on 49 miles after she picked up vehicle.
  When she returned, we provided ******************* with alternate transportation at no charge while we diagnosed the condition.
  We had a new code in system P2191 "system too lean at higher load" after diagnosis of condition found the evap purge solenoid control valve to not hold vacuum. Replacement required to correct condition.
  The repair for that issue customer was responsible for is $205.65 + tax and shop fees.
  The customer approved maintenance recommendation of spark plug service at that time as well. $249.95+Tax & shop fees.
  
  The customer returned for diagnosis of a drivability issue, dropped off for service on 08/26/2024 We provided alternate transportation while we had it in for diagnosis.
  
  We found systems to have history code for p2191 "system too lean at higher load".
  Performed extensive diagnostic testing and inspection of all systems related to the stored code found in system.
  While performing testing, found exhaust leak from turbo between housing. Gasket is not serviceable and would require replacement of Turbocharger assembly.
  Also note event data for p0638 and may have a possible failure at a later date.
  
  The repair estimate was given to replace the turbocharge assembly with the most affordable option $3393.10 + tax & shop fees.
  The estimate for the throttle body replacement was provided at: $645.00 + tax and shop fees.
  These 2 items listed are a starting point and many components on the vehicle could be a concern considering the age of the vehicle and that the vehicle has over ******* miles
  
  

  
  

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  
  Absolutely not! No way Im trading in my car Trailer first off as *** explained that my car is from my kids dad, whos past ,  second even if I wanted to entertain that idea I dont have the $ for a down payment nor the credit.   I dont care what parts were replaced they werent the correct part that needed replacing in the end.  Maybe if the certified mechanic wouldnt have just thrown parts on it I wouldnt have had to go back 3 times and if I would have know the cost of the correct part I could have planned accordingly and had it replaced.  Something needs to be done.  Im not going away and Ill push and contact whoever I need to.  
  
  ***************************
  
  
  
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car 3 months ago from ********************* food dealership (********** ****)It is a kia **** The dealership my warranty is through (******) mile warranty is through *** Ganley in boardman ****. I have called multiple times about electrical issues with my car and they havent called me back!

  Business Response

  Date: 08/26/2024

  Customer was into the dealership July 5th for power outlet issues. When we inspected the vehicle we found that the repair was not covered under ***** manufacturer warranty due to outside damage. Customer was going to contact **** regarding getting vehicle repaired.

  If the customer would like us to repair the vehicle, we are happy to do so, but it is NOT covered under warranty therefore customer assumes all fees with repairs

   

   

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a recall part installed and they failed to charge the battery that was low because of the part they installed drain the battery. Said to charge battery when I got home. I didnt make only 5 miles down the road and had to be towed home. When called said they dont do extras but they wrote up a bill for everything that I needed done like shocks, tires, air filters to the total of over $1400. But couldnt charge the battery from the repair. Have a tow bill for $170.00 to get home.

  Business Response

  Date: 06/03/2024

  *********************** brought her 2013 Sorento in for service on Friday 5/31/24 for a recall SC284XM safety HECU May ***** Engine Compartment Fire risk.  
  She waited for the service and was out in less than an hour. 
  We completed the **** and advised the battery was testing Fair, along with other items recommended at that time. 
  We did not experience any issue with the vehicle starting while in for service. 
  She advised the writer that the battery was replaced elsewhere and has been having an issue draining

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went to a mechanic about my check engine light being on. The mechanic told me that there were metal shavings found in the engine. He also showed me a picture of the metal shavings. I was told to check with the *** ********** to see if my engine would be under warranty to be replaced due to the many recalls associated with *** regarding their engines. I called the *** ********** in Boardman and scheduled an appointment on April 12, so they could check my engine and see if the metal shavings have anything to do with the Rod **** bearing, and if it did it would be covered under warranty for a new engine replacement. When I get to the ********** the paper says "Checking for metal shaving in oil". I asked the guy that checked me in why did it say it would check my oil when I was told it would be put on the computer to check my engine. He told me that it would be put on the computer and he also said that I would be covered under the warranty. The lady who I spoke to yesterday comes to me and tries to tell me my engine light isn't on and "obviously its not the Rod main bearing causing the problem". I told her my check engine light is on, that is my reason for coming in and she asked if I wanted additional work to be done then I asked her if my car has been checked yet & she said no. I told her I would wait until it was checked. Then she comes back & tells me they checked for shavings in my oil, I asked her why are you only looking for the shavings in my oil, the mechanic told me that the metal shavings were found on a part in my engine. She tried to state she didn't know how my check engine light went off "It may have turned off once you got out the vehicle." I asked to get my keys so I can leave. I asked to speak with the head mechanic that worked on my car to ask him a question regarding my check engine light and they told me " he was busy". The lady then went to one of the guys and whispered "he wants to ask a question and it could go left". Need resolution!

  Business Response

  Date: 04/15/2024

  The customer brought the vehicle in for diagnosis of " METAL SHAVINGS IN OIL CHECK AND ADVISE" 
  The customer was advised of diagnosis needed, vehicle assigned to technician and did not find any issue with the vehicle that would qualify the repair to be covered by the warranty extension.
  The warranty extension is for engine rod bearing failure only. 
  
  No codes in system for potential rod bearing issue and could not verify any failure at time of service. 
  Customer was advised at that time. 

  Please see attached for RO. Customer will have diagnosis waived upon next service visit

• Initial Complaint

  Date:09/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a trade in document from them. They keep giving me the run around. They have me documentation to the wrong vehicle. I went back up there to get the right information and was told they dont keep documents that far back.. that makes no sense because the first document was from 2016 which was the wrong document I need the documents from 2020 and one of the workers stated that he didnt know how that was possible.. *** had to miss time at work to keep going up there to get the wrong information.

  Business Response

  Date: 09/22/2023

  ******,

  Please see attached and let us know if you need anything else

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership refuse to sale me a car that was on sale on their lot and I was fully capable to to purchase. They lied and said they would have to mark it up **** bucks first, even after I agree to that just to call their bluff they found a way out of selling the vehicle I wanted. I also had financial backing I asked them to run only a specific financial backing, they ran my credit to multiple banks when I specifically told them I was satisfied with my financial institute. Only to learn this the next day after I started to get a million alerts. I asked could they just call a partner store and see if they had what I wanted and the sales team acted as if that was an unheard of practice. After realizing they was offer the most for my trade I still purchased a vehicle under the assumption the trade off for what I want can still be possible after signing but after trying to find a trade for myself at different dealers myself I was informed I was scammed and its sort of too late. All I wanted was the awd version of what I purchased.

  Business Response

  Date: 09/12/2023

  The vehicle the customer was looking at is a service rental and is not eligible for retail sale yet. ****** picked out the K5 off of the lot himself that he is currently driving. Additionally, customer was rate conscious so we send our consumers to banks to try and get them the best interest rate possible. Regarding the *** version of the K5, ****** wanted a vehicle that we didn't have, which is $3000 more, for the same price. Unfortunately, that is not an option. 

• Initial Complaint

  Date:07/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership to see about trading in my car. The car salesman ran my credit through 16 different banks essentially preventing my from getting approved by any bank due to too many credit inquiries. He lied about the process multiple times and became very pushy when I decided not to go forward with the process.

  Business Response

  Date: 07/12/2023

  Customer filled out a credit application which allows us to try and obtain financing for a new vehicle, which means send her information to banks. If customer wants inquiries removed, she can either buy a car within ********************************************** send a letter to the credit bureau of her choice to get inquiries removed. 

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  I am no longer interested in doing business with *****************. We have purchased a vehicle from another dealership and are very happy with that service. Unfortunately the damage to my credit has been done and I shouldnt have to fix the companys ignorance. As a dealership they knew what they were doing and what was done was not best practice for me the consumer. 
  
  Regards,
  
  *******************************