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Business Profile

Furniture Stores

Sutherland Furniture Gallery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on July 6 2022 S utherlands Furniture employees delivered a dresser to our home. They appeared to be teenagers. DID NOT HAVE A BLANKET OR DOLLEY OR ANYTHING WHATSOEVER TO ACCOMPLISH THIS. MY HUSBAND PROVIDED A BLANKET TO PREVENT SCRATCHES TO OUR BRAND NEW SOLD WOOD FLOOR. MY HUSBAND WAS BEHIND THEM AND COULD NOT SEE THEY HAD ALLOWED FURNITURE TO GET OFF THE BLANKET. I THEN NOTICED THERE WERE DENTS SCRATCHES AND EVEN DEEP GOUGES IN 14 AREAS FROM THE LIVING ROOM ...HALLWAY AND MASTER BEDROOM. THE EMPLOYEES STOOD DRESSER UP ON ITS END CAUSING FURTHER DAMAGE. I NOTICED AFTER THEY SAT IT DOWN IN BEDROOM THE DAMAGE THAT WAS DONE THROUGHOUT THE 14 AREAS AND POINTED OUT TO THEM AND MY HUSBAND THE MANY AREAS OF DAMAGE. I NOTIFIED THE STORE AND AFTER A WEEK OR SO WAS TOLD THE PROBLEM HAD BEEN REFERRED TO SUTHERLANDS GENERAL OFFICE. I WAS IN CONTACT WITH MICHELLE KNIPPE....I HAVE BEEN NOTIFIED THAT SUTHERLANDS HAS TURNED DOWN OUR CLAIM. THEY SAID THEY INTERVIEWED THE EMPLOYEES WHO DID THIS WHO CLAIMED THE FURNITURE WAS WRAPPED UP WHEN THEY BROUGHT FURNITURE IN. THAT WAS A LIE....ALSO SAID THEY WERE UNAWARE OF ANY DAMAGE....ALSO A LIE AS I POINTED THE DAMAGE OUT TO THEM. THE FLOOR CONTRACTOR HAD TO HANDSAND THE DAMAGED AREAS DOWN TO BARE WOOD AND RESTAIN AND REAPPLY POLYURETHANE AT A COST OF $1250. THIS WAS SUTHERLANDS FAULT AND THEIR RESPONSIBILITY TO PAY FOR THE DAMAGES. PLEASE ASVISE

Sutherland Furniture Gallery is NOT a BBB Accredited Business.

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