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Business Profile

Auto Services

P & M Auto Services Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife bought her car in to get repaired around Jan 21st or so. She asked the to do inspection on it to see what is all wrong with it. They were able to see what was wrong and told us it would be around 2200 to fix it. They completed the job on Jan 27 2023. Four days later my wife is driving the car and finds out the air intake is broke. She called and they said that they knew it was broke and that they couldn't get the part in time but failed to tell me or her. My wife asked them to do an oil change and tune up but they failed to do. After reading a few Google reviews we are not the first to have this problem. They did know what they were doing. He admitted to leaving the air intake broke he knew I was gonna have to go back. They intentionally didn't do the oil change and stuff so I would have to go back.

    Business Response

    Date: 02/06/2023

    service was not asked for or approved by customer ,she assumed we knew what all service she wanted . then didnt want to pay for after we did what she asked

P & M Auto Services Center is NOT a BBB Accredited Business.

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