Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a contract with Modern Homeworks in September 2024 and paid $5,900.00 for new windows and sliding door. The windows were to be ordered and ready to be installed in late October 2024. We have called several times and left voicemails/texted/and emailed to this company just to communicate and get an update; but there is no response. We all suffered from the Nov. 3 tornadoes and we lost our house. We are unclear if this business was also affected or not.We just want communication with them so we can find out what will happen with the funds that we have paid for windows? We are not trying to cause any trouble for this company; we just need communication.
Business Response
Date: 12/26/2024
To whom it may concern,
We have reached out on our end in in response. 3 of the Windows are on backorder. The others were received, but as she stated their home was reduced to the ground, and it has not been clarified on a contractor to rebuild. My contract is still valid. We already had finished the over deck and reroof of the home along with multiple other repairs on the home prior to the tornado. As always, we here at Modern Homeworks are here to help.
Thank You
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