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Business Profile

Storage

Gray Line Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 25th of April I paid for both the month of April and the month of March totaling 272 on the 1st of March they contacted me saying that I have not paid after trying to bill again for the month of March on the 29th

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 10/17/2022 I scheduled a move-in to facility. Everything was handled over the phone. I was assigned a unit and upon arrival there was a homeless person living in it an many more. Custmer service was contacted at which point they approved me placing item in another unit. I noticed cut locks on the premises but did not note the red flags. I place 2 locked on my unit and left. On 10/31/22 I verified my unit still was secure. I paid my monthly fees. On 11/12/22 I went to move from storage and my locks were both cut off and storage empty. I filed a police report with Lawton Police Department. I contacted customer service multiple times who told me the property manager would contact me. Its been 26 days and no calls and they aren't on the premises. It's advertised on the door of the property and online to have 16 cameras, I dont believe there is any surveillane as I am being ignored in my request to view it. I've spoken with several people who have encountered same theft and ghosting from facility. The insurance company wont reimburse because cut and missing locks isnt enough proof of "forced entry". If the cameras worked just as much as they could show our items being stolen thet could prove we arent taking them and filing false reports. I had a 9 foot vintage couch that i can never find again that was passed down for generations. My wish is to prevent this from happening to future potential customers

Gray Line Storage is NOT a BBB Accredited Business.

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