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Business Profile

Medical Lab and Testing

Diagnostic Laboratory of Oklahoma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Diagnostic Laboratory of Oklahoma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diagnostic Laboratory of Oklahoma has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DLO is a lab that runs tests on samples/specimens sent to them by clinics. I was seen by a women's hearth clinic who ordered labs from DLO back in April 2022. DLO charged my primary insurance company that they have on file, instead of filing the secondary insurance company with which I am fully covered, they send me the bill. They have billed me at least SIX times, and each time I have sent them EXACTLY what they need to bill my other insurance (The VA). Yet, they continue to send me the bill. On my bill, it even says that the most recent bill was sent to ******* East. They need to send it to the VA, not ******** When I call them, they say, "Well, we have all the information, I don't know why it's not billing the secondary." When I call the VA, they confirm they have not seen a claim filed by DLO for the service date. It's extremely frustrating. I've been dealing with this for 8 months. I received yet another bill from DLO in the mail again today. I need them to bill the correct insurance company so we can get this resolved.

      Business Response

      Date: 03/06/2023

      Business Response /* (1000, 10, 2023/02/20) */
      Thank you for choosing Quest Diagnostics.

      PLEASE CALL PATIENT SERVICES AT YOUR EARLIEST CONVENIENCE TO RESOLVE THIS ISSUE: XXX-XXX-XXXX XAM-6PM CST MONDAY-FRIDAY

    Diagnostic Laboratory of Oklahoma is NOT a BBB Accredited Business.

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