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Business Profile

Credit Union

OU Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to OU Federal Credit Union on June 12th to apply for skip-a-pay. Skip-A-Pay is a program where you can pay $35 and have one of your monthly car payments skipped. I filled out the application and paid my $35. Later that day, I got a call saying I was not eligible for skip a pay due to a delinquent account with **********************. I explained to the manager that I was approved for the Skip-A-Pay in December and did not understand why I was not approved now. She claimed it was a courtesy which no one ever told me. I asked her for my $35 back since I was not approved, and she refused to give it back to me saying it was placed in the delinquent account. No where on the Skip-A-Pay application does it say OU Federal credit union will not issue a refund if not approved for the program. I even asked her if she could place it in my auto loan account, and she refused to. I have had numerous issues with OU Federal credit union changing my auto loan date without telling me and charging late fees. I also have had issues in the past getting in contact with anyone in the bank, because the phone rings and rings and no one answers. This bank has unethical practices, and are stealing from the poor. They are funded by the government as non-profit, but make profit from their unethical practices as mentioned above. I wanted to bring this to light and attached the Skip-A-Pay application and receipt of $35 that I placed into my childs savings account and ********************** took out without my permission to a account they claim was delinquent.

    Business Response

    Date: 06/28/2023

    We take all complaints very seriously, however we cannot respond in a public format that *** compromise the confidentiality of either our customers or our internal processes.  We encourage the complainant to electronically contact us to discuss this matter or to schedule a call with management at a time that is convenient for them.

OU Federal Credit Union is NOT a BBB Accredited Business.

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