Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have made attempts to request a refund from the company and have not received a response. We want to return the calendar purchased and get our money back. We are well within their refund policy timeline and stipulations.

  Business Response

  Date: 09/02/2024

  ********************** reached out to our customer service department via email on August 23, 2024 to inquire about the tracking information that the **** was displaying on their website. ********************** expressed concerns about receiving her package, as per the carrier tracking site, the arrival date did not meet Ms. ********** expectations. While we try our best to clarify carrier website feedback, we unfortunately aren't provided further information from carriers regarding delivery details than customers receive via the tracking number. We can see via the the **** tracking number, *********************** ************************** package was delivered three days after she had reached out to us. That said, her complaint here seems to be regarding wanting to return her item, which **** not the topic of her email to our company, (Correspondence attached here.) Further, we have a no returns/exchanges/cancelations policy and all sales are final. We are careful to outline our policy in the product descriptions, and on our policies page [**********************************************************]. We also have a checkbox on the cart screen that requires customers to accept the terms of the policy before completing their purchase. ********************** had agreed to this policy during her checkout process, so we're uncertain as to what "return window" she is referring to. To sum, ********************** reached out regarding the delivery of her package, rather than a return request. Thank you, *** ********

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DayDesigner was having its 4th of July sale with 20% off. I ordered two planners (1 weekly planner for myself and 1 daily planner as a graduation present) and qualified for free shipping as well. They sent me two weekly planners instead by accident. They offered to send a replacement but it was already too late to give it as a present so I would have no use for the other planner. I asked for a refund and they charged me the money I saved with the discount and charged me the cost of shipping. They made the mistake and I was penalized for it. They have refused to answer any of my inquiries. It is so hard to even get a hold of someone to talk to! Transaction Date: 6/30/23 (order placed on this date)Amount charged: $116.96 (Planners were both $68 without 20% off)What is the business committed to provide: I should be refunded $58.48.Order #: *********

  Business Response

  Date: 07/31/2023

    ************************ reached out to us on July 7, 2023 stating that she was inadvertently received an item in error. We had replied to her message the same day and provided her with a pre-paid return shipping label to send back the incorrect item and informed her that we would get the correct item out to her.************************ decided she no longer wanted the second item that she ordered and declined to have it sent to her. We have a no return policy that customers must agree to during the checkout process. However, given the exceptional error, we had agreed to break that policy for her and buy back her one item from her order. ************************ was reminded at that time of the policy that she agreed to and was informed that the single item that she decided to keep no longer qualified for free shipping.

    ************************ reached back out to our customer service department three additional times between July 14, 2023 and July 19, 2023 re: the amount of her refund. Each of her messages were replied to. As noted in Ms. *********** order invoice, she purchased both of her items at a 20% discount during a promotional period. The original cost per item is $68.00; however,due to the sale, she paid $54.40 per item. This amount was refunded to her, and as mentioned on our policy page, the cost of shipping, $12.50, was deducted resulting in a total credit of $41.90. Ms. *********** item that she kept still reflects the 20% discount that she paid and has not been reversed. The product discount is not material to the refund she received. The details of this process have been repeatedly addressed to ************************. Her refund reflects the correct amount due for her order.  Ms. *********** issue has been resolved in a timely manner. There is nothing further that we can lend to subject, and have closed the matter. We have attached the details of the refund, as well as our email correspondence with ************************ here for your convenience.

  Sincerely, Day Designer

  Customer Answer

  Date: 08/01/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was charged for this shipping charge without my consent. It was day designer's mistake for sending the wrong item. I no longer needed the second item because it was for a graduation present. I was forced to purchase a different gift because the item would not have gotten to me in time. I expressed this to the business and they will not acknowledge that this is all their fault. I still believe that I do not deserve to be charged for shipping. It doesn't say anywhere that I would get charged for shipping if an item is returned because of an error on their behalf. I did not agree to this!
  
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