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Business Profile

Computer Repair

Computer Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave my laptop to the shop to have the fan replaced and have it cleaned, as it was very dirty. I have not been able to contact them since. The phone is out of service. Emails have not been responded to. I left a physical note at the front door. I can't contact them. I want to know if I owe any money, and to get my laptop back.

    Business Response

    Date: 03/26/2024

    Here's Some Facts:
    Mrs ****** brought laptop in end of 2023 for several things to address.

    As phone records would indicate several attempts were made prior to Jan 13, 2024 with questions tech had prior to work being done. Got no return phone calls.

    Because no response from Mrs. ****** was received, And The Computer Hospital was closing its doors after 38 years, her laptop was placed into storage for safety.

    A 4 x 3 sign was placed on door with contact info. Unfortunately phone provider would not allow continuation on forwarded number, so email was only
    contact and that was disruptedfor a while.

    I have received some emails from Mrs. ******...... and I have responded to them
    (a sample of which are attached), but she
    has not or cannot respond to my responses.

    As Mrs. ****** is my only unresolved business I very much would like to get her laptop back to her. As I have told her in emails:
    There are no charges because no work was done due to no return of tech calls
    As pickup is not an option I need an address Mrs. ****** can receive her laptop at via ups or fedex. This address can be emailed to [email protected].

    Thank you for your time and effort in this matter Jeff*****

Computer Hospital is NOT a BBB Accredited Business.

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