Complaints

This profile includes complaints for Hahn Appliance Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hahn Appliance Center, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hahn Appliance Center, Inc.

  6710 S 105th East Ave Tulsa, OK 74133-5833

• 

  Hahn Appliance Center, Inc.

  3947 W. Reno Ave. Oklahoma City, OK 73102

• 

  Hahn Appliance Center, Inc.

  8160 E 41st St Tulsa, OK 74145-3321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9 (I think) 2024, I purchased a Frigidaire 3-door refrigerator from **** Appliance in *****. The unit was new and I paid for delivery & sets-up in addition to the refrigerator. It was delivered on 09-17-2024. At that time, I noticed the delivery guys were having a problem with a shelf fitting inside the unit. After a few minutes, they said they thought the shelf was installed and would be fine. That shelf fell within a week. I contacted **** and they sent me a Frigidaire manual on how to install a shelf. They also sent me a video. I followed the instructions and video, but the shelf fell after a few weeks. I installed it numerous times, with it falling again after a few weeks, each time using the instructions. I finally gave up and left the shelf out of the refrigerator. In January 2025, I attempted again to install the shelf. It fell after a few weeks. I took it out again and set in on a counter until, throughly irritated with having an expensive refrigerator short one shelf, I tried to contact Haha. I used their website "contact us" and filled it out. I was never contacted. In mid-May, I again used the "contact us" and again, they never contacted me. *** up with Tulsa, I contacted **** in *************. *** did not return my call and aI waited over a week for them to look into the situation. They did nothing, so I called the *** store again and they told me they would send an email to Tulsa, who would contact me. On June 3, 2025 ***** from the Tulsa **** contacted me and again sent me instructions and a video. I again tried to install the shelf and it would not fit properly. ***** said he could send a delivery truck back to my house to install the shelf, but would have to charge me. I refuse to pay for something twice - - **** should have installed it correctly the first time. They refuse to work with me.

  Business Response

  Date: 06/04/2025

  9/24/24 was the last correspondence we had with Mr. ********* via text. During the phone conversation he stated that he moved the shelves and can not get them back in properly. We sent him a video of how to install the glass refrigerator shelf and instructions from his manual. He replied: "We got it fixed; Thanks." The refrigerator shelf can be seated in the rungs on his refrigerator wall in multiple spots, depending on the Customer's preference. This is not a ********************** issue, nor an installation issue. Unit was delivered on 9/17/24. On 6/3/25 we resent the original video showing how to properly install, a new video showing how to install, and page 30 from the refrigerator manual showing how to install the shelf. Thank you. 

  Customer Answer

  Date: 06/13/2025

  I have not responded until the refrigerator was inspected  by an authorized Frigidaire Service Technician.  This will be my final response.  Based on the inspection, Frigidaire is going to replace the unit as the shelf hanger area on the cabinet is Mal-formed.  HOWEVER, that does not resolve **** Appliance of shirking their responsibility to assist a customer when the customer has an issue.  They shirked their responsibility by blaming the issue on the customer (ME).  Even the ********************** Tech said that when ****** delivery team had trouble hanging the shelf initially, they should have known something was not right and contacted Haha to get a service ticket started.  But this proves that the **** ************* is quick to blame anyone but themselves, ie: the customer, and their customer ********************** is non-existent.

  To set the record straight:  I was accused by **** of being responsible because I removed the sheet.  Nobody accuses me of something I did not do.  While I did remove the shelf, it was only AFTER it fell within the first 6 days after the **** employee installed the shelf.  My unhappiness with ****** lack of customer ********************** is not over, even if this is dismissed by BBB.  I am an unhappy customer and will remain so and do everything I can to let others know how poor ****** customer ********************** is.

  Thank you for opening this complaint and letting other potential **** customer's know what has happened to a customer who spent a lot of money with the company; but no more!

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against **** **************************************** Appliance regarding the washer and dryer units I purchased. The washer model number is PTW700BST0WS with serial number ********, and the dryer model number is PTD70EBST0WS with serial number *************** the day of purchase, the washer has exhibited several issues:The hot water function only works on one cycle.The auto-fill mechanism has not worked appropriately.The drum squeals uncontrollably during operation.Despite reporting these issues to the assigned third-party company, *************** Appliance, I have received poor customer **********************. I requested that they hold off on repairs until we could determine if the warranty company would also assign the dryer work to them to avoid additional days missed from work.Given the bad faith practices, breach of contract/warranty, gross misrepresentation, and deceptive practices, I am requesting that both units be replaced. If this solution is not carried out within 7-14 days, I will file a small claims suit at the ***************************************I appreciate your prompt attention to this matter and look forward to a resolution.

  Business Response

  Date: 05/08/2025

  Mr. ****** was contacted by his Claims Adjuster with Safeware, **** *********, on 4/30/25 at ****** request. Both appliances are being serviced by *************** and Appliance as Mr. ****** requested. Units can only be replaced per the extended warranty guidelines and that would need to be discussed with Safeware. Claims adjusters contact information is: **** ********* **********************. Thank you.
  

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** fridge from Hahns. The fridge has stopped running and I have lost all my food. This was over a week ago and I still have no help from them. I visited the store this past Monday to follow up. I was verbally abused by their store manager, and his hostility was not only unprofessional but was abusive. I was promised last week some help on this and they dropped the ball. One of the associates in customer ********************** had promised call backs and nothing happened. The store manager told me it was my problem to fix. Absolutely no customer ********************** at all. They make promises when you purchase but fail you when theres an issue. I want the fridge fixed immediately. I have NOT had any food in this home to store for over a week. Mind you this fridge has already had issues as well in the past fixed. I want a representative in charge to call me about this problem before I seek out other avenues.

  Business Response

  Date: 03/05/2025

  This customer purchased a Dacor refrigerator from our Edmond location on August 27th, 2021.  The product is warrantied through the manufacturer, Dacor, in full for 2 years (with limited coverage for only the “sealed system” for 6 years) from the date of purchase.  The customer initially spoke to the Customer Relations team in Edmond on Feb 20th, 2025.  We initially directed the customer to call Dacor customer service, as they would control the warranty process if the failure is something that would be covered.  The customer refused to call Dacor and was agitated with our representative, so he attempted to reach out to Dacor on her behalf.  Dacor advised that the customer would need to contact an authorized service provider to schedule an appointment, and gave two companies as options.  We reached out to the customer on Friday, 2/21/25 to pass along the information and were again refused, as the customer felt this was the dealer’s responsibility to handle.  Our Customer Relations rep again tried to help and called the service providers directly but had limited success on Friday.
  
  On Monday, Feb 24th, we tried reaching out to the customer to keep them informed and left a voicemail explaining how the process was going – one of the servicers was closed until Tuesday for training and the other was booked until April 1st.  That afternoon the customer came to our Edmond store and was very hostile and loud with our sales staff and management.  The customer again refused to call Dacor or a service provider and demanded the store handle the issue.  
  
  We have tried to help the customer as much as we can, but ultimately we are not in control of the manufacturer’s warranty process and procedures.  The customer’s refrigerator is in the 4th year of ownership, which only holds a limited amount of coverage for very specific failures.  If the problem she is currently having does not fall into the narrow scope of limited coverage, she would be required to pay for the repair per the manufacturer’s warranty terms.  The customer will need to call either Dacor Customer Service or a Dacor authorized service provider in her area to proceed.  
  
  Thank you,
  
  Hahn Appliance
  Customer Relations

  Customer Answer

  Date: 03/05/2025

  I am rejecting this response because:  Hahns should service what they sell. I am still at this moment without a fridge. They should have someone set up within their company to fix the items they stand behind. The manager WAS hostile with me, and the gaslighting in this response is  abusive, just like they train their employees. Where’s the accountability and professionalism? The reviews on their Yelp prove the incompetent employees they hire and just how their customers are treated. I spent thousands at this store and my daughter was a customer as well. The fact that this company doesn’t even acknowledge this is beyond me. Why would anyone buy anything from here if they provide nothing more but hostility towards their customers? I believe the News Channel would love to see how they treat their customers. I am STILL without a fridge!!!

  Business Response

  Date: 03/25/2025

  We apologize for the trouble this customer is having.  Unfortunately the refrigerator they purchased is outside of the manufacturer's full warranty period.  We are a retail sales organization and do not employ repair service technicians.  
  
  The customer will need to contact any appliance repair company they feel comfortable paying for the work needed to diagnose, and possibly repair, their refrigerator.  If the issue found is believed to be part of the limited coverage offered by Dacor, then the customer will need to contact Dacor's customer service at 833-353-5483.  There is nothing further we are able to do to help resolve this customer's difficulties at this stage. 

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and had delivered and installed a dishwasher 5/19/2024. It quit several months after and I contacted **** appliance and they arranged a repair. One week later, it quit working again. I contacted customer ********************** and requested a full refund. I feel this is an appliance with issues from the start. No one has contacted me from this company. I have made several attempts to contact them and no replies.

  Business Response

  Date: 10/21/2024

  The customer purchased a Frigidaire dishwasher on May 22nd, 2024.  The first record we have of them attempting to contact us is Oct 8th, 2024, through our website chat function.  We do not have a service department, as most manufacturers prefer to control their warranty processes themselves; it is possible the customer contacted us sooner than that and was directed to call the ***** number for Frigidaire warranty service.  ********************************* attempted calling and e-mailing Mrs. ******** several times over the next several days, but were unable to get a response from the customer. 

  Ultimately, the manufacturer, **********, controls their warranty process and would make the decision to continue repairs or replace the unit.  We would be happy to attempt to help the customer by getting the information to the appropriate parties at ********** that can review their claim and make said decision, but would need specific information about the service history for the appliance including:

   -What service company has been out to make repairs?

   -What parts have been replaced so far?

   -What is the current diagnosis; and/or what parts are currently being ordered?

  Our Customer Relations team would be more than happy to do what we can to help.  The above information can be e-mailed to ***************** or the customer can reach out by phone by calling ************ and asking for the Customer Relations Department. 
  

  Customer Answer

  Date: 10/22/2024

  I am rejecting this response because:   The customer relations ***** of this company has not made effort's to resolve this issue and if they have, please provide copies of the emails you sent me.  Hahn appliance warehouse should stand behind the appliances they sell for at least the first year of purchase.  A tech did come and replace the main board of the dishwasher and he was out of Del city but I am not sure if **** or Frigidaire sent him.  The dishwasher worked for one week and quit again.   I feel I have received a "lemon" and do not want to attempt to repair it again.  If **** will not provide me with a full refund, I will accept a store credit and will purchase an entirely different dishwasher plus delivery and installation.

  Business Response

  Date: 10/25/2024

  The manufacturer of the appliance warranties the product for one year from the date it was delivered.  They control the warranty process 100% and would make the decision to either replace the unit or continue with repairs.  Typically, there are certain criteria they would look for prior to replacing the dishwasher.
   
  Our Customer Relations team would be more than happy to do what we can to help the customer communicate with Frigidaire, but we are required to work within the manufacturer's warranty policies and procedures.  The customer may also discuss the issue directly with Frigidaire if they prefer by calling **************.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased both the *************** washer/dryer combo from **** Appliance in ************* on May 20th, 2024. Both the washer/dryer were delivered to our home approximately two weeks later. Two weeks in, our washer makes a loud abnormal noise when there is four minutes left in the spin cycle. Called ******************** ********************** and they asked to see a video/audio of the issue. Sent this to them and they confirmed that there is definitely an issue and they need to send out a tech. I asked if the retailer should replace this as it's brand new, only two weeks old. They advised that most retailers will replace within ***** days. Called my sales associate at **** and he connected me to the Customer Relations etc department. Spoke with the lady there explaining what Speed Queen advised. She asked me to text them the video of the said issue. I texted her three video clips, two of which was the loud noise during the spin cycle and one was the creaky noise from the door. Three days passed and no response. I decided to call them again and follow up. The lady said that her "manager" and her viewed the video and said it was normal and there was no issues. This was completely contrary to Speed Queen ******* and my observation. Then I tried to find a corporate office for **** and no one there was able to give me that info. After some digging, I found that Metro Appliance "oversees" the **** stores. Told a manager the story and they said they do not exchange new faulty appliances unless the tech deems necessary. My response was why did they requested the video clips to review after I requested this? In summary, I don't have a big issue if exchanging is not their policy. My issue is that ****** Customer ******************** lied and denied that there was anything wrong after viewing the clips which was contrary to Speed Queen and myself. They didn't want to accept any responsibility and offer proper customer **********************. I bought other appliances from there in the past, but no more.

  Business Response

  Date: 06/18/2024

  This customer purchased a ******************* set from us, which was delivered May 29th.  On June 10th, the customer called us stating that it was making a horribly loud noise during the spin cycle.  The customer stated that Speed Queen told him it would need to be replaced and to call us to facilitate.  Speed Queen had not sent us a Return Authorization for this unit, so we asked if they could send us a recording of the noise it was making.  
  
  There were two videos included, one of the lid opening and closing and the other of the machine in the spin cycle.  The noise from the lid is a common occurance - the lid is normally very slightly domed up sheet metal.  If someone has put weight in the middle of the lid it can be "popped" the other direction and becomes slightly concave, which slightly changes the angle of the hinges and causes a squeaking noise.  This can easily be resolved by opening the lid and pushing up on the center until it pops back to the normal position.  
  
  As for the video of the unit in a spin cycle, nothing noticibly out of the ordinary was in the video.  We do listen to several different brands and models, however, so we cannot with certainty say that the noises are 100% normal as every brand or model is different.  In this situation we would normally refer the customer back to the manufacturer to have a technician out under their warranty to diagnose if it is normal or not for the machine.  Since this customer had told us they already spoke to Speed Queen, we reached out to them first.  They informed us they did not authorize an exchange, but they had not assigned a service tech as the customer refused ********************** when they offered.  
  
  At this stage, we tried to explained to the customer that they would need to have a technician out to evaluate the machine.  If the tech did find defective parts that needed to be replaced, we would be able to get authorization from Speed Queen for an exchange.  In situations like this, we would not be able to get authorization to exchange without a confirmation of a defect as if the noise was normal to the design of the machine then the replacement machine would sound the same.  When we tried to explain this to the customer, he was irate - screaming and cursing over anything we tried to say.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought a microwave, oven and cooktop from **** in October.. I believe everything but the Viking cooktop came in and we were waiting to get the cooktop in. **** delivered all the appliances on Nov. 21st 2023. The installers put the microwave and oven in, and placed the cooktop sitting on its edge in our laundry room. We were waiting on new countertops to install cooktop. The cooktop sat in the unopened box in the laundry u til mid December. In Nov. 21st when delivered the box had some sort of water looking type bleed all over it. We dont think anything of it. Assumed it was all wrapped in plastic. The he cooktop was unopened. When the counter guys and the plumber opened the unopened cooktop to install, the cooktop had an epoxy type material all over it. Not functional. My husband called **** and they sent a repair person to take a look at it. He said they open every box when it gets in their warehouse. This box was again unopened. Two witnesses. The **** repairman said they would take care of it and install it and it would take **** days. Then we got a call from Viking the maker of the cooktop. They basically said that **** turned it over to them , and after several co variations with my husband said they would replace the stainless part of the cooktop only. We are wondering if the epoxy type material went into the burners or underneath, which would be terrible if ignited. We paid what we feel like is a lot of money for this cooktop because we wanted quality!! So disappointed at what is happening . We do not have this kind of money to waste on someone elses mistake. And everyone is placing the blame on everyone else! Here we are and it is February 7th and we still do not have a cooktop that is functional. It sure what else to do, but we are getting super frustrated. We are very honest and forgiving so we havent thrown too much of a fit yet! But we are about done with this.

  Business Response

  Date: 02/09/2024

  Just spoke to Factory Appliance Service, dispatched by Middleby Residential. They are currently schedule to replace the top on 2/13/24 and they stated the Customer is aware. *************************** with Middleby Residential spoke to ************** concerning ordering the top only. **** can not replace this unit without the manufacturer's authorization. Thank you.

  Business Response

  Date: 02/09/2024

  Business

  Most Recent Message

  Date Sent: 2/9/2024 4:38:37 PM
  Just spoke to Factory Appliance Service, dispatched by Middleby Residential. They are currently schedule to replace the top on 2/13/24 and they stated the Customer is aware. *************************** with Middleby Residential spoke to ************** concerning ordering the top only. **** can not replace this unit without the manufacturer's authorization. Thank you.

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new maytag washer and dryer and upon installation I pointed out that the washer had a bad vibration and I was told that was normal. this is not normal. Vibrated so bad the the drain pipe was making a loud noise. Another tech came out today and also said this is normal and put zip ties around drain pipe. I again said this was not normal and he left. I proceeded to do a medium size load and went to check on progress and the plug had vibrated out of the socket and I had to plug it in to complete cycle. Looking at the Maytag website one thing they pointed to as to make sure the shipping bolts were removed Was this done? They say this could cause vibration. I want another washer if this is not resolved

  Business Response

  Date: 04/28/2023

  Replacement is happening. Customer is aware and awaiting new unit to arrive. Reference ticket ********

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hahns is advertising Free Delivery, however , I had to pay 2 delivery charges from 1 delivery, because I had 3 appliances on the truck. I feel like I should have my delivery charges ( almost $200) refunded.
  ***** ****

  Business Response

  Date: 02/28/2023

  Business Response /* (1000, 5, 2023/01/24) */
  Hahn Appliance is currently offering and always has offered free delivery as a drop-off with appliances still in the boxes. Mr. and Mrs. **** chose to have the Electric Range, Washer, Dryer, and Pedestals installed by our installation team, which is an optional service for which there is a per-appliance fee.

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought refrigerator in August, ice maker quit working in last few days, called store several times - was assured that "Customer Care" would arrange repair - never got a response, called manager "Lyle" who told me to call Whirlpool directly. Whirlpool was another nightmare. Both have worthless phone systems. Hahn basically told me I'm on my own. Don't think that is real customer service that should be allowed in Oklahoma.
  

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/11/11) */
  The manufacturer of the refrigerator, Whirlpool, covers the repair of the product under their 1-year warranty (Whirlpool Warranty Declaration attached). We tried to explain to the customer that they would send a technician out to his home to repair, and it would be covered by the warranty. Unfortunately, the manufacturer has some questions relating to the pandemic that they must have answered by the customer before they will scheduled a tech to go into their home, so we cannot call on his behalf to get a claim started. Our Customer Relations Department tried to schedule for the customer on the Whirlpool website, but for unknown reasons it simply resulted in a message stating the customer would need to call Whirlpool to start a claim. When we informed the customer he would have to call Whirlpool he became very irate and began yelling that he "bought it from us, so we need to fix it" and that he "was not dealing with anyone else". We again tried to explain that he would need to call Whirlpool to get a warranty claim started, and why we could not do that for him, but he was loudly stating that we were "legally responsible for anything we sell" and making threats of reporting us before he hung up the phone.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went into Hanhs on Reno in OKC on 8/27/2022 to buy a LG dryer. This is our 4th Appliance that we bought from Hanhs in the past 2 years. We picked out the one we wanted paid for it in full and said we would be back the following Saturday 9/2/22. We went back on 9/2/22 like we said and went to load the up the dryer in the truck and it was the wrong dryer we let them know that the dryer they had wasn't the correct on. They said that the salesmen Eddie Parker made a mistake on the model number. So we would have to pay more money. So we paid more money and they laoded it up in the truck with my husband's help. We got home unwrapped it and noticed that there was a dent with a gash in the side of the dryer. We also noticed we had Samsung instructions with the wrong serial number. I open the dryer and the dryer has been used. I called and the Manger said that we can get a refund but would allow us to exchange it out. We paid cash so we would have to wait 4 days for us to be able to get our money back and then we could go somewhere else to buy a dryer. I feel like I was scammed and they knew what they were doing. They knew they were sale us a damaged and use dryer. All we wanted was a exchange for the new dryer with the right instructions. HANHS will not do this and we would have to wait to get our money back. We have to work during the week and can't make it up there early for the check to be cut. We don't live in OKC. This place doesn't care about customers and there are only out to scam people out of their money I will not be going back to buy anything and I will let people to my experience that we had.
  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/09/07) */
  This customer came in 8/27/2022 and purchased a floor model LG dryer (model DLE7100W). When they came in Saturday, 9/3/2022 to pick-up the dryer, someone had moved the sold tag from the floor model DLE7100W to the DLE7300WE, but their sales ticket still had the original purchase information, so that was what was pulled for the customer.
  
  The customer got very angry and told the manager that it was not the dryer that had been tagged and they wanted the one that had their tag on it. The manager explained that the DLE7300WE was more money, and they could change to that one or they also had a DLE7300WE in our Open Box room available. They were asked if they wanted the floor model or the one in our Open Box room. As we load out appliances from our showroom in our Open Box room, this conversation was happening in our Open Box room. The customer chose the dryer in our Open Box room, after having looked it over, because it would be much faster to load. The customer was asked twice, for clarification, whether they wanted the Open Box dryer or the Floor Model dryer. They were in the same room and in full view while our staff wrapped it in protective wrap and loaded it for them.
  
  Sunday, 9/4/2022, the customer called in and immediately began yelling that they purchased a brand new dryer and that is not what we gave her. The customer asked for a refund and we told them we would be happy to refund them if they brought the dryer back (or we could come pick it up when our delivery schedule allowed). We then explained that, since they paid in cash, we would have to issue a refund check which would be available on Tuesday (because of Labor Day, we did not have our Accounts Payable staff available until Tuesday). For accounting purposes, we are unable to refund in cash.
  
  I explained to the customer that the model they purchased is a discontinued model, and we do not have any new units to offer them. Based on that, and their demeanor, we informed them that a return for a refund was the best option we could offer. The customer stated they would be bringing the dryer back on Monday (9/5) or Tuesday (9/6), but they have not brought the dryer back or contacted us further.
  
  Thank you,
  
  Hahn Appliance