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Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/28/2023 I went in for an oil change at this take 5 location. While changing my oil they broke my sensor going from my air box clip. I was told it was no big issue and at my convenience to take my car to meinike, they would fix the issue and take 5 would cover the charges. I took my time because the mechanic told me it wasnt detrimental. Next oil change I got (2/2024) the man told me I needed to get it fixed ASAP because it could potentially leave me stranded. I took my car straight to meinike and when they called take 5 they were told now my replacement is out of warranty and I would have to deal with corporate to get my refund rather than then just paying for the service.I went to the take 5 shop same day and the manager ****** ****** told me he would and the information off to corporate and they would be issuing me a check for a refund of the amount I ended up paying meinike out of pocket to fix the sensor they broke. ($223.26) I never heard back from him even after calling and emailing several times to get correspondence. I havent heard anything back from him or anyone at take 5 since April 8th. I reviewed the business on ****** and I called the number which the business replied with and no one will answer. I also want to note- they are telling me the repair was out of warranty but when I look at my invoice, it says see warranty information on back of invoice and the back of my invoice is totally blank I totally feel like I am helpless in this situation and this company took advantage of me :( Im attaching images of the original take 5 invoice, the blank backside of the invoice, meinkie invoice and the business card the manager ****** gave me.

Take 5 Oil Change is NOT a BBB Accredited Business.

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