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Business Profile

Travel Agency

AAA Club Alliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAA Club Alliance has 10 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 10, 2022 we used AAA for towing. Asked agent about charge, agent said he didn't see a charge, therefore, shouldn't be a charge. After the tow, AAA charged $300 for tow.

      Business Response

      Date: 12/22/2022

      Business Response /* (1000, 5, 2022/09/13) */
      Our member relations team received a complaint from Ms. ****** on 9/11. The membership was purchased 9-7-22 at which time the member was advised there was a 7 day waiting period for Plus" benefits.
      All calls are recorded and this call has been reviewed; based on the recording the member was informed there would be a $95 fee plus $5/per mile after the first 5 miles since.


      Consumer Response /* (3000, 7, 2022/09/15) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The agent said that he didn't see a price, so he didn't think there would be a charge. The agents response was from us inquiring if the pro membership had kicked in. I was not allowed to listen to the taped phone conversation, but to our knowledge, the the first 95 dollar charge and 5 dollars a mile was introduced was by the tow driver. The agent strongly led us to believe this tow was covered under pro membership.


      Business Response /* (4000, 9, 2022/09/16) */
      The member signed up for membership on our website where it does explain the terms and conditions and the member does have to accept them before they can purchase the membership. When a plus membership is purchased a 7 day waiting period for those extended benefits is applied. The member requested service after 3 days and was towed 65 total miles. After 5 miles the member was required to pay $5/mile. This is not something the member would be covered for


      Consumer Response /* (4200, 11, 2022/09/20) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      AAA should not allow agents to convey questionable information if they are not willing to back said information. The agent said they didn't see a price therefore he didn't think there would be a charge when we asked specifically if pro membership was valid. He didn't state the accrued 5 dollar a mile charge. He led us to believe based on the content of the conversation there would be no charge. AAA will not let me listen to recording and have less than helpful in a resolution. I stand behind the concept AAA should honor agents convincing statements about he didn't think there would a charge.

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