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Business Profile

Heating and Air Conditioning

Clark Heating & Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Clark Heating and Cooling LLC on 9-13-23 and had to pay them ********. They came and stated the installation and never finished. We had to call them every day to come and finish the installation of are central heat unit. They would tell us they would be there on a certain date and never show up. We are at the point we need heat so our pipes won't freeze and they will not answer the phone, our if they do answer they will tell us they will be there a certain day and once again they don't show up. I feel like I have paid good money for equipment and services and was left hanging.

  • Initial Complaint

    Date:07/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 5-19-2023 Amount paid: $15,233.83 Services: HVAC for new construction This has been an ongoing situation which Clarks has not resolved. We have been setup with Clarks to complete HVAC services two months ago. There has been multiple instances of them not showing up or stating they were headed to the job site and then dont show up. We were told this job would take no more than a week and it has been two months. We just want the job completed as we have contracted Clarks to complete. We have pushed back multiple trades to try and accommodate. Clarks has been unresponsive to our requests for updates on completion. We are requesting assistance in moving this project forward and to conclusion as soon as possible.

Clark Heating & Cooling LLC is NOT a BBB Accredited Business.

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