Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Watson Property Management in 2005. She collected deposits and rents from my tenant and in May of 2025, she did not send me the rent money. I cancelled her in May and waiting for 30 days to hire another property manager. She does not respond to many of my emails and her staff won't allow me to contact her and does not have a solution to what has happened. She collected deposits from my tenant for over $7,000 and I requested her to refund the amount. I am filing a complaint with the ************************* to make sure they check into her Broker's Trust records.

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a property management issue of non- payment to the owner for rent collected and not distributed. Tenant paid rent 4/4/2025 $1995, portal indicates paid owner $1816.45 on 4/10/25 for rental at ******************************************************i never received check and on 4/24/25 I called and they said they mailed the check. On 4/28/2025 I said I still havent received it. Billing said they would cancel check and send a certified check. On 5/6/2025 I called and they wanted to verify my mailing address. Lots of excuses. On 5/7/2025 they said they would send a check overnight. They now will not return phone calls. Their website has the better business bureau logo. I tried attaching photos but it woull not submit

  Customer Answer

  Date: 05/27/2025

  After 2 months and reaching out daily with no response from the owner or accounting- they finally did pay me. With this lack of responsiveness I dont believe this business should display the BBB logo. Potential clients trust that with this logo it is a reputable business. With my experience and poor ****** reviews- you should require they remove the logo from their website.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We move out of our rental that was managed by Watson Management Services. Upon receiving our security deposit, we were charged for things that we should not have been charged for. The kitchen was covered in rat f**** and urine that I had the clean up. I told the maintenance department about it, and they only partially cleaned it up. I also had to clean up after their maintenance department twice. I should not be charged a cleaning fee when I had to clean up after their own people. The bushes were over grown, the lawn had several dead rats, and there was over grown weeds everywhere. I had tons a yard work after moving in. I should not be charged for yard service because the yard was not well kept prior to. me moving in and was returned in better condition than how I got it. I was charged a re-key fee even though the house was not rekeyed prior to my moving in and the previous tenants. I am being charged to re-screen one window when the rest of the windows don't have screens on them. We moved out December 6, 2024 and received a partial return of our security deposit back. I filed a dispute right away (the issues described above) and they have been failing to communicate with me with an update. The accounting department who I was told is the point of contact never answers her phone and has not responded to my past emails. The receptionist is rude every time I call and if I ask her to leave a message for me she always says "no, we will contact you with an update." Throughout my time at this rental, they have failed to communicate with me from either cancelling appointment and not telling me or scheduling services and not telling me. They also failed to communicate that I wanted to be in person for the move out walk thru and end up being an hour late due to issues communication with each other. Additionally, the refund amount on the statement did not match the refund amount on the check, which they have not provided an update with either.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Watson Management has failed to respond to our numerous emails regarding withholding more of our security deposit than we believe is justified. We rented for 2 years and moved out June 30, 2024.We inquired about the following charges:$250- touch up painting throughout home $350- deep cleaning of unit including, but not limited to in/out all appliances, light fixtures, bathrooms, windows, tracks, and cobweb removal $95- replacement of all toilet seats in bathrooms The property was left in accordance with our lease. Specifically:Cleanliness: The premises were thoroughly cleaned for multiple hours prior to our departure, including floors, counters, behind appliances and baseboards. If we knew we'd be charged, we wouldn't have done such a thorough cleaning.Normal Wear and Tear: Paint touch-*** and replacing toilet seats werent in the lease and seem to be normal wear and tear, which shouldn't be deducted per Oregon law. The toilet seats were undamaged when we left, so we were especially shocked by this charge.Additionally, I wish we better knew Oregon law prior to signing our lease. We were charged a $500 non-refundable "floor fee". Oregon law only allows a non-refundable carpet cleaning fee. Our 2-floor townhome had carpet only on a small staircase, which likely would have cost no more than $150 to clean. I understand that we cannot get this deposit back as it was part our of lease, but it is extremely unethical to charge an overpriced non-refundable floor fee under the guise of carpet cleaning. Unfortunately, while I have move-in photos, I didn't take move-out photos since I thought this would be done with us at the walk out. We scheduled a walk-out, but upon arriving a contractor (who was not expecting us) told us he handles the walk-out alone and takes photos for 2 hours. I wish I could compare their photos to our move-in ones to ensure they aren't charging for pre-existing damages and to see pictures of the damages/cleaning that they are charging us for.

  Business Response

  Date: 10/15/2024

  Hello,

   

  Your complaint regarding the charges is currently being reviewed . The Owner of this porperty takes care of his own maintenance, once we hear back from them and go over with the property manager as well we will be reaching out to you.

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22362155
  
  I am rejecting this response because: I am not yet satisfied with the response until we have resolution of the inquiry. I appreciate the complaint being looking in to. Since it has been three months since we first reached out, and only one of our emails about the progress of our inquiry was replied to, I would like to know when we should expect to hear back by? Happy to close this once we do have the oppertunity to go over everything with the property manager. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 10/31/2024

  After further review of the file as well as the communication with our outsouced vendors, we intend to credit back the requested amount. 

  Customer Answer

  Date: 11/02/2024

   
  Complaint: 22362155
  
  I appreciate you looking into our complaint and following up with us. Thank you also for crediting us back the requested amount. I am just rejecting the response so we can keep it open until we officially receive the refund. We will keep an eye out for the refund check, please let us know when it is sent.  
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 11/19/2024

  I apologize for the delay. My former roommate is out of town until Thursday with her mail on pause and if the refund check was sent it will have been sent to her house. I can follow up on Friday with you if the check came or not. 

  Customer Answer

  Date: 11/26/2024

  Good Afternoon, 

   

  I just wanted to send a follow-up message to the complaint (#********) I filed since I am unable to reply to the message from the BBB again. I received a message from the BBB asking if I received the refund yet and had to reply prior to receiving the mail since my reply timeframe was going to expire. I wanted to provide an update that the refund was issued and received. 

   

  Thank you for your help in this process. Please let me know if there is anything else I need to do.

   

  Best, 

  ******** *****

• Initial Complaint

  Date:06/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I moved into a rental property managed by Watson Management Services LLC in August of 2023. During the initial "walkthrough", nothing was checked by the Watson employee, no photos were taken of the unit (the maintenance tech told me pictures were not policy during our move in but since then have been implemented) and we were told that all was good. After further inspecting the property, there were many minor damages as well as a carpet smell (smelled like urine and must). The unit was also disgustingly dirty upon move in. Watson scheduled to remedy those things, but I informed them that I would not be responsible for replacing that same dirty carpet upon move out. The smell dissipated for a day and returned. Fast forward to our move out and we receive a ridiculous statement from Watson claiming charges for a variety of things that were never an issue during our stay there. They also charged for things that were reported to maintenance as well as the owner (even things noted during my random inspection were charged). I called to speak to Watson and ******* stated that they have no walk thru on file for us (which I submitted to their office) and they had none of the pictures I had submitted back in August because they recently fired an employee. I asked how they can possibly charge for things before asking if a walkthrough was submitted or having photos to compare before and after to and she told me thats not her responsibility because many tenants don't turn them in. She also told me that the owner decided to pursue many of the charges, but I spoke to him personally and that was also false. I already informed Watson that I would not be held responsible for their faults or mistakes during move out (that was ignored as well though). The statement also contains a charge for $600 for lawn maintenance, weeds, deep cleaning and even replacing the carpet that already smelled upon move in. Now that I have sent them everything, I am continuously being ignored.

  Business Response

  Date: 07/05/2024

  Our company ALWAYS does a move in walkthrough either with the incoming tenants or prior to them moving in. Our maintenance tech would not state that taking pictures were not our policy. We encourge photographs to ensure documentation of condition on both our parts as well as tenants parts. As stated to tenant, we resent a cleaning company as well as a carpet cleaning company back out to address the concerns of the tenant which we have documentation of. After which we did not receive any further complaints regarding smell or cleanliness. Therefore, we felt that the issue was resloved. We did not tell the tenant that we did not have their move in walkthrough or photos, what was said was they were not in her file, she responded with that she sent them as a ****** link. We proceeded to request a link sent directly to ******* in accounting or the name of the person she originally sent to, so that we may gain access as ****** drive links are only accessable with the people who it is shared with. It was not stated to the tenant it is not our responsiblity to chase photos and move in walkthroughs, what was stated is that if a move in walkthrough was not turned in which suprisingly many tenants fail to submit, we have to assume the tenant caused the damage as well as review our move out photos from previous tenancy. We would never charge a tenant for damages that are not caused by them or their tenancy. We have emailed documentation from the owners with charges that were included on the statement of accounting. We are not ignoring the tenants request for file review, there is a process that must be done in order to review a previous tenants file as well as make any adjustments if possible. We take every dispute into consideration and do not ignore the concerns of our tenants past or present. 

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21923893
  
  I am rejecting this response because:
  I have a screenshot of a message from one of the maintenance techs stating that she wasnt sure if they had pictures of the unit but have since implemented a policy that requires pictures. I also requested to see the photos they claim to have taken, to be sure they can compare them to the ones I have. I have yet to see any photos produced of the unit upon move in; which leads me to believe theyre being dishonest. The communication between Watson and myself has been spotty and it seems that unless a complaint is submitted they choose to avoid answering questions. 
  Furthermore, it is not a tenants responsibility to remind Watson that a checklist and photos were sent prior. If their employee was terminated, that is their responsibility to check the file or the emails sent by the prior employee. Instead of being thorough, I was charged ; which seems easier and more convenient on their end but causes issues on my end. I have not received any correspondence regarding the review besides an email that was sent earlier this week asking if there were any further emails that needed to be sent.

   

  Again, sending attachments of messages sent about photos of the unit, as well as me asking how they would know what to charge if they did not have photos, but definitely made it clear that we did. 

  
  Sincerely,
  
  
  ***************************

  Business Response

  Date: 07/23/2024

  Hello,

  The requested photos will be emailed directly to you, no later than 7/26/24.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21923893
  
  I am rejecting this response because:
  
  None of my questions were really answered. And in the photos sent (which were of the move out, not move in as requested) theres clearly a view through the back window to the yard and the glass was clearly cut and had just been cut just as the front yard was in the photo I sent. I was charged $600 for the lawn alone  
  

  I would like the file review to be completed and everything in the photos I sent at move in, to be removed as expenses on the itemized report as well as maintenance request that were submitted for the light bulb in the fridge and broken soap dispenser (noted on random inspection done by watson as well). Its already been well over a week and Ive reached out by email for an update and was told that it would be redirected to the correct person but still have not received a response. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/02/2024

  ******* has replied directly to ******* regarding her additional concerns.

• Initial Complaint

  Date:08/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to manage my property. On several occasions rent was paid late causing me to incur penalties because there was no communication from the property management company that the rent payment would be late despite multiple phone calls and voice messages requesting information. I am currently waiting on my final rent payment from this company which is now a month late. They have not returned my phone calls. 2 weeks ago they told me they would process my payment right away. No payment has been received and no communication has been received from the property management company. I have left several voicemail messages.

  Customer Answer

  Date: 08/09/2023

  I have received my final rent payment from this company.  

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like to file complaint about Watson management flying their drones over the backyards of their tendons invasion privacy and coming to the park and marking people's vehicles and towing them off the same day not waking them up and giving them a chance to move them and writing people up for sheds that's been there for 25 years or more before they were even management of this park there's a whole line of things I bet you if you walked up to this park and asked every individual that lives in this park about what Watson has done they would tell you when I'm able to get a hold of the owner that approved of such structures on this land years ago we asked Watson for his number and he tells us that he's dead which is a lie because he wouldn't have a job if he was dead he has harassed my mother calling her a pig and all sorts of names threatening to evict her because her name is not on the trailer she's in the process of buying it her name is not going to be on it until she get the title she's a disabled elderly woman on oxygen pretty much bedridden and they're harassing her she is unable to get up other than to go to the bathroom and walk out to her living room I don't think it's right for them to walk to the park invading our privacy and harassing everybody in the park but nobody will stand up for themselves because they're afraid they're going to get evicted I'm trying to get everybody to stand together and become a community that way we can get rid of of Watson management but we're so low income there's not another place out there that has low rent like this place does and they know it is there anything you could do to help us at ARJAY Mobile home Park we believe that they plan on selling the park but won't tell us but gives us a little hints like you told my neighbor that he wants the yard looking like if we had a week to move we could do it I think it's illegal for them not to let us know that they are planning on selling the park is this legal or illegal

  Business Response

  Date: 10/13/2022

  We are not affiliated with this property. We are Watson Management Services, LLC out of ****** ****** and do not manage properties in **********.

• Initial Complaint

  Date:09/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a Watson Property Management listing (************** #2) last month (August 2022) looking to rent a property but it unfortunately was not as advertised. The listing shows photographs of a different, seemingly larger unit (something the property manager who gave us the tour admitted verbally to being a "mistake" made by the person managing the property before them) and they lied about the availability date as well. Luckily we didn't lose out on the massive $3500 deposit as we didn't sign a lease, but we did lose out on our application fees ($150 total) as we were unable to tour the property until after we had applied. We aren't too angry about this and were happy to just move on, but as we continued our apartment search we noticed the company put the same exact listing back up, with the same incorrect photos that they had claimed before were a "mistake." This listing is still currently active on many apartment search websites (e.g. https://www.trulia.com/p/or/******/640-**********-2-******-**-97321--2513737703). We're not looking to get our money back for the application, we just mostly don't want other people to get baited-and-switched and lose out on their application or deposit money as well.

  Business Response

  Date: 09/26/2022

  Hello, 
  
  
  We manage several properties at the location in the complaint. The photos are correct in the link the customer provided in their response. I have attached a link to both properties as well. When posted to the internet on sites like Trulia or Zillow, the listing is created through our dedicated software. Currently, we have 2 units available at 640 3rd # 2  is a 1 bedroom , 1 bathroom apartment and 640 3rd # 1  is a 3 bedroom 2 bath 1. Both units are currently advertised as described. Our assumption is that the customer must have confused the units when they went to see it. They were never told that they must apply prior to viewing the home. We do not now nor have we ever required applications prior to showing a unit. We did explain to the customer that the current tenant was not allowed to show until after they have vacated the unit, which tends to happen. 
  
  
  Our deposits are on the larger side due to us not collecting a first, last, & deposit. We collect a first month's rent & a security deposit. Our base security starts at 1.5 times the current rent and increases from there depending on the screening results. That statement is made very clear when discussing the process with potential applicants. We collected a "Good Faith" deposit from the customer and with our "Good Faith" deposits we returned the deposit to applicants in a sight unseen, which is the case with this particular customer. However; the applications are not refundable and this is stated during the application process. The application fee is used to screen all applications and cosigners which was done in this case. We are more than happy and capable of transferring any application from one property to the next, but once the screening is done and paid for from the fee, it is non refundable. 
  
  
  
  
  While the listing says "Available Now" In the approval letter the move in/availability date was provided as "TBD". We provide this term when it is unknown when the tenant will actually be vacating the property as well as not being able to know the condition of the home. The customer was never lied to about the availability of the unit. Our leasing agent showed him the home on 9/15/2022 and on 9/16/2022 the tenant texted our office with the following message " I appreciate you finding out about the washer dryer situation, unfortunately when we made it home we realized that we really won't be able to fit our stuff in the dimensions of the bedroom... We're going to have to keep looking/ If you need to refund the deposit as a check I would be available to swing by and pick up after 3 today or early next week. Let me know what works best."
  
  
  
  640 3rd # 2 
  https://watsonmanagementservices.appfolio.com/listings/detail/de94912b-72f1-44ed-aa71-9e9576d8acdc
  
  
  
  640 3rd # 1
  https://watsonmanagementservices.appfolio.com/listings/detail/96578394-6973-4a54-a705-b2bd51b248d5
  
  

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18127074
  
  I am rejecting this response because:

  While the majority of in the information in the response is correct, the listing did not say "available now", it said "available Sept 1st" when the prior tenant were not in fact scheduled to vacate until September 10th with additional turnaround for cleaning. I also maintain that the photos of the main room and bedroom are not, in fact, correct after touring the unit. There are three units in this triplex and I am under the impression that the photos are of the third unit, which seems to have a larger bedroom size, the nature of which caused me to decide to search for housing elsewhere. I agree that the handling of the deposit was as agreed although $3500 dollars is excessive to say the least, especially considering the size of the non-refundable floor cleaning fee as well as the relatively small rent and apartment size. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is threatening people through responses to their ****** Reviews and airing information about tenants and former tenants that can harm them.

  Business Response

  Date: 08/25/2022

  We feel the customer has filed this complaint against the wrong company. We do not threaten people nor do we provide previous or current tenants information to any one with out their consent. We have no record of the individual filling this complaint.