Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A&B Septic was hired to do a pre-inspection at a home we were interested in purchasing. We hired them to locate and inspect the distribution box and drain field. They were unable to do either of those things and we were still charged the full amount. I asked them for at least a 50% refund which they fully ignored. We feel that they did not do the job that they were hired to do. We feel a refund of $262.50 would fair.

  Customer Answer

  Date: 10/27/2023

  We hired a second company to get the work done, and they had no problem finding and inspecting the distribution box, locating the drain field lines and flushing them within the same time limit (3 hours) that we paid A&B to complete the job in.  We feel that since a different company proved it not difficult to locate the areas we requested A&B to locate and inspect, that they did not do the job hired for and should have not charged us.

  

  Business Response

  Date: 10/30/2023

  We will be contacting the customer and refunding their requested amount. 

  Customer Answer

  Date: 11/05/2023

  Contacted the company for my refund on Monday, and was told they'd mail me a check.  By Thursday no check had been received, so I contacted them again. They said the check was mailed Thursday.  No check in my mailbox by Friday or Saturday.  I had 7 days to choose accept or decline on the BBB website.  I'm not sure if choosing "accept" is the right choice since there is no proof "the check is in the mail."

  Customer Answer

  Date: 11/05/2023

   
  Complaint: 20786165
  
  I am rejecting this response because:  I spoke with office personnel (****) by phone on Monday October 30th, and was assured they would be sending my refund by check.  By Friday (November 3rd) I had still not received the check, so I emailed **** and asked about it again, letting her know that BBB only gives me 7 days to accept or reject the offer.  I was told the check had been mailed out Thursday.  Saturday came and went with no check received.  I cannot in good conscience accept their response with no real proof that "the check is in the mail."
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/06/2023

  Please **** as resolved, 50% refund check from A&B has been received.