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Business Profile

Auto Repairs

Meineke Car Care Center # 991

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 26, 2023, I took my 2013 ************* Sprinter cargo van to Meineke Car Care Center #**** for diagnostics and service. The shop identified several issues, including the need to replace the Idler Pulley, as outlined in the attached Meineke Shop Inspection RO#: ******. I agreed to the recommended repairs, which included replacing the Idler Pulley and drive belt. After the work was completed, I went to pick up my van but couldn't start the engine. I noticed oil leaking onto the newly installed drive belt and alternator, so I left the van at the shop. Meineke then transferred the vehicle to the ************* of Wilsonville dealership. On November 9, 2023, the dealership contacted me about a major oil leak they had found.After further investigation, ************* of Wilsonville discovered that the oil leak was caused by a missing water pump holding bolt, which Meineke should have reinstalled during the drive belt replacement. This issue was documented in the attached communication about the engine leak concern between ****, Meineke's Service Advisor, and me on November 13, 2023, where I requested Meineke to fix my cargo van. ************* of *********** completed the necessary repairs, as shown in Invoice No. M1CB211290, dated November 30, 2023, with a total cost of $4,994.12. I asked Meineke to cover the cost of these repairs, as documented in the attached communication between ******** ****** at Meineke and me on November 13, 2023. However, I have not been reimbursed for the additional expenses caused by Meineke's improper service.Meineke's failure to reinstall the water pump holding bolt led to further repairs by ************* of ***********, costing $4,994.12. Additionally, I incurred significant business losses totaling $28,000 due to my inability to use the cargo van for business purposes from October 4 to December 9, 2023. In total, Meineke's negligent repair and service of my 2013 ************* Sprinter cargo van resulted in losses of $32,994.12

    Business Response

    Date: 09/19/2024

    ON 10-30-23 ***** WAS HERE FOR A BEARING HOUSING ISSUE THE PART FAILED ANS WAS REPLACED ------AT THAT TIME WE SUGGESTED THE WATER PUMP BE REPLACED AND HE DECLINED THAT REPAIR ON INVOICE NUMBER ******----- A DAY LATER HE CAME BACK TO SHOP AND ADVISED HE HAD AN OIL LEAK WHICH WE COULD NOT LOCATE THE SOURCE OF THE LEAK ********* ADVISED AT THAT TIME THAT WE ARE PAYING FOR THE REPAIR AND I TOLD HIM WE WOULD TAKE CARE OFF IT IF IT WAS SOMETHING WE HAD DAMAGED------THE CAR WAS TOWED TO WILSONVILLE MERCEDES--------THE ADVISOR AT ******** CALLED ME MEINEKE OFFICE TALKED WITH **** ADVISING THERE WOULD BE A $600.00 DIAG FEE I ADVISED TO GO AHEAD WITH DIAG---------ON THE NEXT CONVERSATION WITH THE DEALER THE ADVISOR ADVISED MEINEKE THAT THE REPAIR WAS A WAARANTY ISSUE AND THAT THEY ARE TAKING CARE OF IT ALSO ADVISING US WE DID NOT OWE DIAG AT THAT TIME --------***** CALLED 3 DAYS LATER AND WANTED US TO PAY THE BILL AT MERCEDES I ADVISED ***** THAT MERCEDES ADVISED THAT IT WAS NOT SOMETHING WE DID INFACT THEY ADVISED IS WAS FROM A REPAIR THEY HADE DONE JUST PRIOR TO MEINEKE  WORKING ON THE CAR.....THAT WAS THE END OF COVERSATION WITH *****

Meineke Car Care Center # 991 is NOT a BBB Accredited Business.

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