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Business Profile

Educational Supplies

Teach Simple

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Supplies.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have charged me $39.99 per month since February 2025 when I never signed up for a subscription. This is total fraud. I never authorized a subscription and am shocked that they have charged me. I had a free account and there was never any information about a paid subscription. They started charging me on 2/19/2025 when the account was supposed to be a free account as per their February 11, 2025 emails. I never signed up for a paid account as you can see from the emails. I NEVER had a paid account. The account was supposed to be free as per their emails. Please refund me.

  • Initial Complaint

    Date:05/05/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January of 2025, March of 25' (twice), as well as in April of 25' this company has charged me $39.99 for a subscription I have never signed up for. The company has no phone number and refuses to reach out to me although I have sent several emails that I am being fraudulently charged. As I though I may have forgotten to cancel a free trial I attempted to gain access to an account if I had one. I used the "forgot password" function yet none of my emails were registered indicating that I actually do not have an account but was continuing to be charged nearly $200. In order to determine if it was fraud or my own forgetfulness I attempted to contact the company support for many days and continued to get a generic email back with no solutions to ensure I am not charged again. This company has no phone number to call and refuses to reach back out to me to help me resolve my issue, they are thieves.

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a free trial for teach them. Want to cancel and there is nowhere to cancel on the website. There is not a bar to cancel email customer service and got no response and Im getting charged $39.99 a month right subscription that I never wanted. They have several complaints about the same issue that they do not cancel or respond to anybody.

  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For some reason, I continue to be charged for items from ************************** and I need to stop immediately and money to be refunded.The transaction reads that it is from ************************** **************************. I have tried to find a customer service chat or phone, but there is no one ************** are the charges on my account that I do not believe I authorized and have no idea of what it is for. There are MORE charges, but I just went back six months the day I found the charge.11/21 $39.99 10/28 $19.99 10/21 $19.99 8/21 $19.99 7/22 $19.99 6/21 $19.99

  • Initial Complaint

    Date:07/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a brand new special education teacher. Last week I noticed an unusual charge on my bank account and upon investigation with my bank this charge has been happening since November 2023. I immediately emailed the company and asked them to stop my account and refund money as I didn't use any of their services. It took several attempts to get them to answer questions. I never received billing invoices or communication from this company involving billing. I had no knowledge that I was being charged for services I was not utilizing. This company refuses to help.I was charged ***** from November to May and ***** for ***** Also notice the price increase. There was also no notice of price increase which most reputable companies would notify of. They do not want people to know that they are scamming money each month and not rendering services.

  • Initial Complaint

    Date:10/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for services with Teach Simple. Shortly afterwards, I changed jobs and lost access to the email that I used when signing up for the service. I have attempted to go through the company to either A) have my password reset so that I can access the account and correct the email address, or B) receive a refund for services that I am unable to access, or C) receive a code for a free month so that I can utilize the services that I have been charged for. I did attempt to reach out to customer service and I was basically told too bad, we can't assist you. It is incredibly frustrating that I paid for a service that I cannot access, or receive the benefits of, and to be told that the refund policy is nonexistent is not helpful, nor is it best business practices.

  • Initial Complaint

    Date:11/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Teach Simple during the last school year. I did not use the website very often as I found it difficult to navigate and find suitable material for my special education classroom. I logged into Teach Simple to cancel my subscription as I noticed that I was still being charged $9.99 a month for the subscription. Once I noticed that I was still being charged, I logged in to cancel the subscription. On the webpage, it does not give me the option to manually cancel the subscription. I contacted **************** and they can not cancel it on their end due to not being able to authentically identify individuals. I find this odd as when I signed up I had to use an email address as well as put my debit card on file. **************** was rude to me and told me they could no longer help once I explained to them that I no longer have access to the email address I signed up for. I changed my name and my email address accurately represents my current name. I am able to receive emails using the old email address but I am unable to do anything else. I am asking that the past four months be refunded to me as I have tried to resolve this issue.

Teach Simple is NOT a BBB Accredited Business.

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