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Business Profile

Lube Services

Jiffy Lube # 1015

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an oil change and the oil filter was installed incorrectly, oil drain plug was not tightened, and oil filter ring was not replaced. My car has been leaking oil nonstop. I took it back to another jiffy lube and they said that they had fixed the oil leak, but that my transition was leaking. I had to go to a different mechanic and pay $236.25 for an inspection to figure out the source of the leak (NO transmission leak, it is just the oil leaking from the jiffy lube oil change). I need to get another oil change $123 because of all the lost oil and because of the missing oil filter ring. In total I am out the $103.32 from the jiffy lube oil change plus the $236.25 from the inspection where dye was used to identify it was from the oil change, no other leak. $339.57 total. I emailed them and they replied once but have not responded to me.

    Business Response

    Date: 10/07/2024

    We have reached out and started the investigation of ****** ***** complaint, we are prepared to refund service and any damages caused on behalf of Jiffy Lube.  Please close BBB letter ******** as we will be completed by the end of day 10.7.24.

     

     

    Cavan FitzPatrick 

    R.M. Jiffy Lube OR west

    Customer Answer

    Date: 10/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********

  • Initial Complaint

    Date:07/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an oil change costing $91.03 on 2/9/23. Later after the oil change, I noticed my car running very poorly and my oil light come on. After inspection, the oil was spilling out everywhere from under my car. I had to park, get someone to bring me $50 in oil, and cancel work. I added the oil and it was just dripping right out under my car. I had to call a tow truck. Im lucky that my engine didnt explode. I took the car to the ****** dealership and after inspection they discovered that the oil filter O-ring was not installed correctly causing the issue. I paid ****** $347.43 for their work to fix the issue. Im seeking all money back. ($488.46). On top of this, we missed a blazer game for 2 people at $200 per ticket, and I had issues with my work client that I had to reschedule with. It was a total mess. I have called the location who gave me another person to contact. A different person reached out to me. And told me to email someone else. I cant get ahold of the person I talked to on the phone as they have not returned any of my last 5 messages.

    Business Response

    Date: 07/14/2023

    We have been in contact with the customer and have agreed with the customer to refund them $488.46 with a check that we will put in the mail today.

    Customer Answer

    Date: 07/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Jiffy Lube # 1015 is NOT a BBB Accredited Business.

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