We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Education

Mindvalley LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 118 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Read the fine print on this "money back" guarantee. Apparently, this does not apply to their automated renewal of a website, one no longer uses. When I noticed a charge for this, the day it was made, I requested a refund. Their chat bot told me, "Your subscription has been cancelled successfully on June 23, 3025, and no further charges will be made to your account. Your membership will remain active until June 23, 2026." I disagree with this policy. It is against what your founder claimed to present verbally, so you are getting a zero-star review, and it seems against your ideology to commit this level of dishonesty about a money-back guarantee. This is the result of speech not matching a CEO's actual policy. I respectfully request that Mindvalley change this policy. I expect a refund, and plan to request one through my credit card company.

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a membership and trying to ****** before renewal but conveniently renewed it last month and cancel Future subscription. I am not using it and I canceled before it even started but they have taken the money and there is no way reach them. No phone, no email only automated a d then ai absolutely useless ai chat. I never thought the company is this bad

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mindvalley renewed a subscription without sending me any information or warning to my primary email address. I would like a

    Customer Answer

    Date: 06/27/2025

    Hi there

    I just want to let you know I’ve received a refund.
    Thank you so much

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience was awful. I purchased a course that they said retailed for $349, and they gave me a 50% discount. The course was BS and they would not give me a refund. Complete sham.

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/3/25 was charged $299 (Unauthorized Charge) I called *********** the end of 2023 or early 2024 to disput the prior charge on 6/1/23 for $399. I was told then that the subscription w/b cancelled and I would be refunded. I will be checking my statements to see if it was ever credited. but besides that a New Charge on 6/3/25 was posted (((No charges in 2024 as it was already cancelled))) The website does not allow you to call them (Ony by Whats App or Messaging) I cant figure it out to get it to work. I want the $299 credited back to me as this is outright fraud. I've already called ******* to disput the charges as well. So they charged me in 2023 and in 2025 for a subscription that I cancelled. The fact you can't email them or actually speak to customer service is a BIG red flag as to the status of the company

  • Initial Complaint

    Date:04/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ($299) today (4/27/25) for a renewal to a subscription for MindValley. I immediately contacted them saying I did not want the renewal and to cancel my membership and refund my money (which was still processing in my bank) they said they sent emails reminding me of a renewal and would not honor the request. I searched my email and found many emails from them in my inbox, however, the only renewal email was found in my spam folder. All other emails from MindValley were delivered to my inbox EXCEPT the renewal email. I feel this was intentionally designed so I wouldnt see the renewal email in time and therefore be charged when the time was up. I asked for a refund for a year long subscription that hasnt even been activated for 12 hours. Contacting the company did nothing as they denied all my requests and basically said they would not do anything.

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mindvalley is an app I signed up for last year. They automatically renewed a subscription and withdrew $320 without authorization from my credit card. I received no notice about renewal until the money was already taken. All other apps I have record of the subscription in Apple Settings on my phone that I actively monitor renewals and nothing was there! I received an email after the money was taken and contacted the company and it is an obvious scam. If you go to the App Store there are thousands of people reporting the same scam *********** refused to refund and quoted fine print. Then they were condescending to tell they cancelled me for next year like they were being gracious. The worst part. They are a self help app to help people grow personally and spiritually. What crooks to be such hypocrites

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription and they keep accessing my account

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/17/25 Mindvalley charged me $315 for access to an app that I have tried to tell them numerous times that I cannot access because I no longer have access to the email attached to the account. Their policy says you have contact them within 15 business days to let them know about cancellations or other problems. On 3/27/25 I wrote them on Whats App because that is the only way they communicate with customers. There is no email nor is there a phone number to contact. The service *** looked at the account and noted that it had not been accessed in more than a year. Thats because the email was no longer functional almost two years ago. They said they would follow up and make a case for why I should be refunded since I hadnt accessed the app. I explained that I had already been told the year prior that the account was closed. I waited a couple of days to hear back. When I didnt, I wrote to them and they told me they were still following up. I just wrote today on 4/7/25 to follow up and was told I would not be receiving a refund and that I needed to access the app. I have no recourse to get my money back and more importantly I can cancel it because I dont have access to the email and they are claiming that is the only way to cancel which I know is a lie. I want the last two years of charges refunded. I was going to let the first year slide but this recent event infuriated me and I want whats fair and due. I also want the account canceled and closed. The customer service is atrocious. The app itself is c*** Its just a terrible business and more people need to know to avoid them.

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mindvalley charged my CC for $399.00 for renewal without approval. They did not send out a notice ahead of time reminding me of the renewal date. My spouse recently was diagnosed with terminal illness and i do not have time to take these online courses since i am the primary caregiver.i tried several times to cancel on their website prior to renewal, but the website kept taking me back to the login screen. i submitted an online request on 4/2/2025 to stop the renewal, but have not heard back from them. I am respectfully requesting a refund. My invoice# ****** , Receipt# *********

Mindvalley LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.