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Business Profile

Online Education

Mindvalley LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 118 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Self-Help seminars purchased on February 01,2023. The app claims that I never purchased the program. The business address doesnt exist, the phone number doesnt accept calls and the ******** page connects me to a page in ********!! Ive sent messages by email with a response that someone will reply soon. And Ive sent messages via ******** messenger-no reply. I purchased the program yesterday, February 01,2023 in the amount of $99.00. *** requested a a full refund because Im allowed a 15-day trial period.. thats not being honored!!

    Business Response

    Date: 02/01/2023

    Hello ******, 

    Thank you for reaching out. We have escalated your case further up to our management and our team will get back to you after a detailed investigation. 

    If you have any other questions, please reach out to www.support.mindvalley.com

    Best wishes, 
    Mindvalley Team

  • Initial Complaint

    Date:01/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a $500 annual membership with Mindvalley and I really enjoy their product! I enjoy it so much that I tried to purchase an annual membership for a friend of mine. I clicked on this link from ****** *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** and entered her email address and my payment information. My credit card was charged $399.00, but she was never sent account information. I have tried contacting customer support but they are not responding. I don't want a refund, i want her account to be set up, but have no way of contacting anyone for help!

    Business Response

    Date: 01/27/2023

    Hello ********, 

    Thank you for reaching out! We escalated your request to our upper management and our team will get back to you as soon as possible with a resolution. 

    Best wishes, 
    Mindvalley Team

    Customer Answer

    Date: 02/28/2023

     
    Complaint: 18901365

    I am rejecting this response because:

    I am rejecting this response because: last time they said this, they never resolved the issue and I had to open a new BBB case. 


    Sincerely,

    *********************************

    Business Response

    Date: 03/08/2023

    Hello *********, 

    Thank you for the patience. We checked our records and our team made a note that they replied to your inquiry and apologised for the misunderstanding, while offering an alternative solution. 

    Please let us know if there is anything else that we can do for you. 

    Best wishes,
    Mindvalley Team

    Customer Answer

    Date: 03/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a membership though a company named Mindvalley. I payed $598.00 and even when the money was debited from my account, they did not give me access to the membership or a refund. Unfortunately, there is no human customer service. The robots answer is always that someone will get back to me, but no one does.

    Business Response

    Date: 01/27/2023

    Hello ********, 

    Thank you for reaching out! We have escalated the issue to our upper management and our team will get back to you with a resolution as soon as possible. 

    Best wishes, 
    Mindvalley Team

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for ***** method ,when I went to cancel I noticed they also charged me for some lifebook $299 without my knowledge or permission They also dont provide receipts every time they charge your card and they completely ignore emails or reply with some standard phrases not related to question asked Total scam .I attempted to contact customer service

    Business Response

    Date: 01/24/2023

    Hello *******, 

    Thank you for sharing your challenge. We hear your frustration and we will do our best to solve it. We have forwarded your case to our upper management for investigation and our team will get back to you with a resolution in the next 48 hours. 

    Best wishes, 
    Mindvalley Team

    Customer Answer

    Date: 01/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Mindvalley to obtain a program ***** Ultra through a link provided by the company on Saturday 14 January 2023. I received a welcome email, said my account was paid, but there was no access. Then a few minutes later I received an email that said "sorry to see you go". I am an American living in the **************, and I was using my Czech credit card. I figured the card just didn't go through, so I did the process again and again. Same thing...welcome email, said account paid, no access, then sorry to see you go. I finally paid for the learning platform from my US account. On Monday morning over **** USD went though my Czech credit card. I have spent hours trying to email (over 10 emails), chat on the website (it is just a robot), What'**** (robot), and finally found a ********************************* but she said she can't help me and sent me to customer support!! I asked for her to please help me escalate, but no response. I have spent hours...it is now Thursday...and not even an email. Just an automated email from Customer Support saying "reply to all". I know I should have been smarter to not initiate another request, but my Czech credit card sometimes declines (very careful of fraud here in CZ), so this was normal. I do feel if Mindvalley wants to be fully automated, they should have better systems that will not let a client buy the same program five times. I have been using Mindvalley in the past, back in 2013. I have followed the rise of the company, it is all about being human and developing your best self. Now I see I am not dealing with humans anymore but automated platforms. I am so very sad and disappointed. I had such hopes to reconnect with the company. Now I just want my money back and access to ***** Ultramind and nothing else. I am also in the business of Evolutionary Leadership and I hoped to use the platforms for my business. I guess it is better this happened to me instead of my client leadership teams. Please can a human contact me

    Business Response

    Date: 01/20/2023

    Hello ******, 

    Thank you for reaching out. We hear the frustration and we apologise for what all the misalignments with our team and our platform. 

    We have forwarded your case to our upper management and you will hear from our team as soon as possible. Rest assured we will find a resolution for your case. 

    Best wishes, 
    Mindvalley Team

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the Mindvalley Coaching Certification on December 31, 2022 for $2,499 which was charged to my credit card. I tried contacting them multiple times, starting on January 8. Finally, after multiple automated email replies, on January 17, I downloaded What's App and requested help. I asked questions and twice was told my case was being given to a "specialized team" then received no reply. One place on the website says you can get a refund within 15 days of purchase but it was impossible to ask my questions and get the answers until now. Additionally, on the FAQs about the course it reads "We want you to be overjoyed with your experience. Thats why were giving you 15 days (from the start of the program on Feb 14th 2022) to decide if its for you. If its not for any reason - even if you just cant spare the time for the weekly sessions, you can give yourself a full and fast refund at mindvalley.com/refund."We want you to be overjoyed with your experience. Thats why were giving you 15 days (from the start of the program on Feb 14th 2022) to decide if its for you. If its not for any reason - even if you just cant spare the time for the weekly sessions, you can give yourself a full and fast refund at mindvalley.com/refund." This is given as the answer to "Can I get a refund if I change my mind?" Though it seems that was for last year's course, the implication is that refunds extend to 15 days after the start of the course because they "want you to be overjoyed with your experience." I'm not overjoyed and want a refund but can't get replies. Why is a $200 deposit FULLY REFUNDALBE but a $2,499 payment in full isn't?I WAS getting quick replies but now they've stopped. I need this money ASAP and hoping for a quick resolution through the BBB.

    Business Response

    Date: 01/19/2023

    Hello ********, 

    Thank you for reaching out! We have forwarded your case to our upper management and you will get aan answer with the resolution in the next 24 hours. Thank you for your patience!

    Best wishes, 
    Mindvalley Team

    Customer Answer

    Date: 01/20/2023

     
    Complaint: 18833294

    I am rejecting this response because:

    I have the option of "accepting this resolution" or "not accepting this resolution". This is not a resolution. I have received this reply from the company via WhatsApp chat twice already. I will accept their response once they issue the refund. 


    Sincerely,

    ***************************

    Business Response

    Date: 02/09/2023

    Please let us know if you have received the refund and if you have any further questions

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for yearly subscription and after Mindvalley payment confirmation email I logged into my account. To my surprise the payment was not applied to my account and I could not use any of paid materials. I sent several messages to their ******** services by email, what's upp, imessage and messenger. Automated system sends the same response that someone will be in touch within 24 hours and guess what? Nobody's in touch. I have now requested the funds to be refunded as per their 15 day guarantee and they sent me 'how to guide'. Guess what? I can't get the funds refunded as they have not been applied to my account. Nightmare! The money was taken from my account, Mindvalley confirmed receipt and now the funds are nowhere to be found. AVOID!!!

    Business Response

    Date: 01/17/2023

    Hello ****, 

    Thank you for reaching out! We have forwarded your case to our upper management and will investigate it within couple of hours. Our team will get back to you with a resolution as soon as possible. 

    For any further questions, please reach out to support.mindvalley.com

    Best wishes, 
    Mindvalley Team

    Customer Answer

    Date: 01/17/2023

     

     

     

    Complaint: 18808934

    I am rejecting this response because:

     

    I have not received any communication directly from Mindvalley and nor did I receive any apology or refund.

    The message sent to BBB does not resolve anything.

    Sincerely,

    *******************************

    Customer Answer

    Date: 01/20/2023

    Hi,

    I have received confirmation from Mindvalley that they refunded the funds. It will take a few days before funds show in my account but I am happy to say the problem has been resolved.

    Kind Regards,

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 27 I paid them an annual fee of $561.07 dollars after reading that if I didn't want to Continue it, I could cancel easily within 15 days. It took me a while to find the refund and it wasn't easy. I finally found it and got an email saying that it was cancelled. I didn't get my money back after a couple of days I started sending emails galore, asking where my money was. They didn't contact me until late last night January 9th. For the first time saying that I didn't cancel it correctly. So I can't get my money back. I kept sending emails to make sure and they didn't reply until after the 15 days were up. I really need that money as my circumstances changed. I am so upset. What are my rights in this!!

  • Initial Complaint

    Date:12/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past 4 years I have paid (through PayPal with receipts) for at least 4 courses with Life-Time Access. However, today I went into either/both email log-ins where the courses should be and only 1 course is available. The other courses are not even listed as "potential" courses. I am requesting full refunds for Wildfit, Unlimited Abundance (*************************************) and any course previously hosted by *********************. Over $1000 was invested in these courses.

    Business Response

    Date: 12/19/2022

    Thank you for reaching out. We are forwarding your case to your team and investigate it. 

    Our team will get back to you within 24 hours. For any other further questions, please contact support.mindvalley.com. 

    Best wishes, 
    Mindvalley Team

    Customer Answer

    Date: 12/20/2022

     
    Complaint: 18603730

    I am rejecting this response because: they said they needed more time. So I am keeping this complaint open until they resolve or refund.

    Sincerely,

    ***********************

    Business Response

    Date: 01/25/2023

    Hello dear, 

    We have doublecheck with our team and we are told the the issue was resolved. Please confirm if this is so and let us know if there is anything we can do for you. 

    In the meantime, our team will reach out to follow up with you on this. 

    Best wishes, 
    Mindvalley Team

    Customer Answer

    Date: 01/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined the mindvalley membership using the link they sent me in my email. I paid the fees. My credit card shows the charge but I still dont have access to the full program and their app keeps prompting me to join. I have approached them through their Whatapp customer service number as well as oj FB messenger but they dont respond. I really wish to join a class which is starting tomorrow(12/5/2022) and just want them to provide me full access so I can join the class tomorrow. If they cant, I want my money back.

    Business Response

    Date: 12/04/2022

    Hello *****, 

    Thank you for reaching out! We are have passed your complaint to our upper management and our team will contact you back in the next 24 hours with a resolution! 

    Thank you for your patience! 

    Best wishes, 
    Mindvalley Team

Mindvalley LLC is NOT a BBB Accredited Business.

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