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Business Profile

Online Education

Mindvalley LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 118 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of Mindvalley for a couple years, with good experiences. However, I signed up on Sept. 9, 2022, for their Lifebook quest which required a $499 deposit--but that they said in their emails and advertising video would be returned "no questions asked" if you weren't satisfied with it and that the course was "free." After a few weeks, I was less than impressed and also had a major family crisis to suddenly deal with, and I searched the website on how to get a refund. There was nothing on the website, so I emailed support, who responded that the link for refunds would be on Day 19 of the quest. I skipped through to Day 19, found the link and filled out the form. After maybe a week, I got an email saying that my refund was denied since I had joined the wrong cohort of Lifebook; I had joined the Sept. 12th cohort and the offer was only for the Sept. 19th one. I went back through all the emails I received, there was no mention of this limitation on the refund. I've gone back and forth with emails with ******** from Mindvalley, who keeps saying that if I had read a certain article on their website or if I had read the welcome packet or if I had read the refund policy, I would have known that it was limited to Sept. 19th. I've gone back to all of these references and none of them mention a single thing about restricting refunds to the Sept. 19th cohort. She said my purchase order would have mentioned this, and it does not. This all comes down to false advertising for their "free" course and "no questions asked" refund policy.

    Business Response

    Date: 11/23/2022

    Hello ,


    Thank you for sharing your experience. We hear the frustration and we will do everything we can to find a satisfactory resolution. 

    We passed your case to our higher management and our team will get back to you as soon as possible. 

    Best regards, 
    Mindvalley Team

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 6, 2022 I signed up for MindValley and paid the $99. I have been unable to open the classes and have now tried to request a refund. **************** is now available and they have disconnected their customer service phone number. Please have them refund my money.************* ********************* todays date 11/9/2022

    Business Response

    Date: 11/11/2022

    Hello ***, 

    Thank you for sharing the issue you are experiencing with the Mindvalley account. We have passed your contact further to our team and you will be contacted in few hours with a resolution. 

    If you are experiences any other inconveniences, please reach out to support.mindvalley.com. 

    Best wishes, 
    Mindvalley Team

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 24,2022 I ordered a Mindvalley membership for $399.00. I was notified by email that my payment was received and I now had access as a member to their courses. I could log in to their site and app but their sites claimed I needed to join to receive access? When I checked my account billing it stated the a refund was not possible be they had not received payment? I am still within the 15 day refund trial period and have been unsuccessful in reaching Mindvalleys customer service. They have my money but I have no access to their courses. My profile info is w4f6rcbrnx.

    Business Response

    Date: 08/31/2022

    Thank you for reaching out and we are sorry to hear about the inconveniences caused. Our team will reach out to you in the next 24 hours and support you in solving the issue. 

    Best wishes, 
    Mindvalley Team

Mindvalley LLC is NOT a BBB Accredited Business.

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