Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken some courses through ********* for a few years and last year bought an annually renewing membership for the first time. I contacted support to ask if I may renew early to take advantage of a benefit program at work, and they instructed me to cancel my subscription, then renew and they would manually fix the annual membership beginning and end dates. I emailed to double check this was correct and would work and I was assured it would. I did as instructed mid-February, and it is now May 8th and my account is still not correct. Support either really does not care, or they are supremely incompetent. I emailed back and forth trying to work this out over 30 times. I provided screen shots, and step by step instructions as to what needs to be corrected on my account. They then made two unauthorized transactions on my credit card. I am non-** so this caused me foreign transaction fees and exchange losses.Finally I asked for all to be refunded and to be given 12 months free, so I can finish the courses I have started, and then I would not return as a customer. When I threatened to complain to the *** and BBB, they immediately processed my refunds (losing on the foreign exchange translation to a total of approx. C$75), and they issued a credit note for the 12 months membership. HOWEVER, they are not being responsive and have not adjusted my membership end date to add the 12 months to my account.I have provided my phone number for someone to call me so we can resolve this finally. It has taken so much time trying to sort this out. I used to love this company and enjoyed the courses, now I feel like what they teach is not what they preach. They are incompetent and uncaring.Can Mindvalley please correct my membership end date and we can finally part ways amicably.

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb. 28, 2023 I signed up for the $299 "educational" computer material from MindValley. I was billed $99 that same day, I do not recall what exactly that charge was.I do know that I would not have intentionally signed up for something costing me $99.00 every month.,It is hard to maneuver their site as it locks you out from 1. discontinue the auto billing 2. request a refund 3. talk to them via phone. After many attempts, I felt like a message went to them to cancel my subscription when I saw that I was billed $99.00 on Mar. 28, 2023. I told them I felt like they at least owed me the two $99.00 charges.Today, my card shows ANOTHER $99.00 charge dated Apr. 28, 2023.

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The unsubscribe button associated with Evercoach by Mindvalley's emails is nonfunctioning. Two company representatives have responded to requests to have my email address removed from their solicitation list but I continue to receive the unwanted huckstering messages. I want all contact from Evercoach by Mindvalley to cease.

  Business Response

  Date: 04/05/2023

  Hello ****, 
  
  Thank you for reaching out. We are investigating the case as we speak and we will make sure to remove you from all our contact lists. In case our team has any further questions, they will contact you directly on your email. 
  
  Best wishes, 

  Mindvalley Team

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-4-2023 signed upfor the class, in video it indicated that if dissatisfied, request a reimbursement. Due to my time restraints, never was able to trake course, I contacted their help source and requested first, if i could access the program I was not able to, their immediate and formatted response was that only 15 days it was allowed. Wrote several times and same response, then I requested my money back, same response. NOW, need your cooperation to clear this up and get my refiund of ****** since apparently they are well "robotic"trained to delay and avoid such fraudulent claims they make initially.Please advise as to what steps to follow and how to escalate ifneede to the general media.

  Business Response

  Date: 04/03/2023

  Dear *******,
  
  We are sorry to hear that you have experienced issues with the program you signed up for, and we apologize for any inconvenience this has caused you.
  
  We understand that you were unable to access the program due to time constraints and that you have tried to seek assistance from the help source but did not receive satisfactory responses. We apologize for the delay and frustration you may have experienced in getting a refund for the program.
  
  We take customer complaints seriously, and we assure you that our team will work to provide a satisfactory resolution to your issue. We have escalated your complaint to our upper management, and our team is currently working to resolve your issue.
  
  We will get back to you within the next ****************************************************************************** this matter.
  I
  f you have any further questions or concerns, please do not hesitate to contact us. We are here to help you in any way we can.
  
  Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
  
  
  Best regards, 
  Mindvalley Team

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Wildfit Coach Training Program in October, 2022 for $5,997.00 (plus a $200.00 deposit). I was told by the Mindvalley representative that I would join a class which was starting immediately. Once my payment processed, nothing was uploaded to my account. I contacted Mindvalley and was advised I needed to go to the supplier of the Coaching Program for the program. Once I did this, I was told that I couldn't join the October class, as it had just started, but could join a class forming at the beginning of January. (This effectively put the 15-day refund out of reach, but at the time, I had no reason to request a refund, as it seemed legit that the class would be forming up soon). After several messages back and forth with the 2nd party, each communication initiated by me, the dates were never confirmed, but always at some unknown time in the coming weeks. I requested my full refund from the 2nd party in late February. I was advised, since I paid directly to Mindvalley, that I needed to get my refund from them. I have reached out via email, what'****, and a direct phone call to one of their salespeople trying to sell a 'business coaching' platform, but have received only replies that seem auto-generated by bots or people who sound amicable enough, but do not possess basic reading comprehension. I keep being told my issue will be sent to management, or 'the team' is working on it, or 'someone will be back with me within ***** hours' and I continue having to initiate contact-each time, having to state the facts of my case over and over again. We are now almost into April, with still no start date for this program for which I have paid in full. I do not want anything to do with this company or this program, and I am at wit's end dealing with talking to walls and bots and helpless 'customer support' 'teams'. My money has been stolen with absolutely nothing to show for it. This is not just a consumer issue, this is 100% fraud and absolutely 100% criminal.

  Business Response

  Date: 04/03/2023

  Dear ******, 
  
  We apologize for the inconvenience and frustration that you have experienced regarding the Wildfit Coach Training Program. We understand the importance of timely access to the program and the frustration you may have experienced due to the delay in getting the start date for the program.
  
  We have escalated your issue to our upper management, and our team is currently working to resolve your complaint. Please be assured that we take your complaint seriously, and we will do everything possible to provide a quick and satisfactory resolution.
  
  Our team will be in touch with you within the next 24 hours to provide an update on your issue. We appreciate your patience and understanding in this matter.
  
  Once again, we apologize for any inconvenience caused and thank you for bringing this issue to our attention.
  
  Best regards,
  Mindvalley Team

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19861961
  
  I am rejecting this response because:
  For now, this is almost verbatim to **********'s responses via their "support@" email, WhatsApp and verballly from the coaching program salesperson I spoke with. They sound concerned *** say they'll make management aware of the situation, but then all communication ceases or reverts to the 15-day refund rule. 

   

  I will suspend approval of this answer until I see actual results. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/13/2023

  Hello ******, 
  
  We reverted back to the team and we found a solution for you. Please find our team reply on your inbox. 
  
  Thank you for bringing your case to our attention and we want to do better next time. Please let us know if there is anything else that we can help you with. 
  
  Best wishes, 
  Mindvalley team

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Mindvalley notified me via email on Weds, April 12th that a refund was in process. The refund showed up in my account on Sunday, April 16th.

  While I am not satisfied that it took two months to resolve this, I am satisfied that it is finally resolved.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding Mindvalley **** I signed up for and clicked the button of a one year subscription in March of 2022 with NO auto renewal. I was sent a notice of automatic payment renewal on 3/8/2023. I sent an email to the company, at that time, stating that I did not want the subscription, and denied the authorization of this payment. Mindvalley followed through with the auto renewal on March 23 2023. I sent another email to the company today, but do not hold out hope they will comply.Invoice # INV02817533 Customer ID ********* Thank you, *************************

  Business Response

  Date: 03/24/2023

  Hello ******, 
  
  Thank you for reaching out. All subscriptions for any products mean that you sign up for a auto renewal service. However, we understand the confusion. We want this subscription to help all our members in their growth. In your case we hear that you do not want it anymore, therefore we will try to make an exception to the case. 
  
  We escalated it to the upper management and we will do everything we can to find a satisfactory resolution for you. Our team will contact you back on Monday.
  
  If you have any other questions, please reach out to www.support.mindvalley.com
  
  Best wishes, 
  Mindvalley Team
  
  
  

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product/program last year and was never able to access it nor get a refund.Yesterday I got a renewal charge on my credit card that I did not authorize or even know was coming. I tried to call to cancel but the number was disconnected and it said send email.I had this same trouble last year.I want the account closed and a full refund of at least the second $399 charge.

  Business Response

  Date: 03/22/2023

  Thank you for reaching out and we are sorry to hear the your experience was less than expected. 
  
  We escalated your case further up to our management and we will get back to you in the next 2 days with a resolution. 
  
  Best wishes, 
  Mindvalley Team

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam. They did not refund my money after I canceled within the 15 day trial period. Their phone number is disconnected. You cant speak to a real person.

  Business Response

  Date: 03/24/2023

  Hello ********, 
  
  Thank you for reaching out. There seems to be a confusion between cancelling and refunding. We hear your frustration and we will do what we can to support you. We escalated this issue further to our management and they will get back to you after a detailed investigation. Please expect an answer from us on Monday. 
  
  If you have any further questions, please reach out through chat to www.support.mindvalley.com
  
  Best wishes, 
  Mindvalley Team

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid $399 for this mindfulness / meditation type of app service last March 2022. I used it for a few months and did not find it useful. I hardly used it after that. On March 6th 2023 they charged me a $399 auto renewal fees. I never explicitly authorized or gave them consent to auto renew the service. This is sheer trickery and cheating. I went back promptly and told them I dont like their service and hardly used it since last year. I asked them to promptly cancel my renewal , cancel my service and refund my $399 immediately as it was deducted without my authorization and consent. They are not honoring my request and giving me lame excuses like this service is like ********* which BTW charges like $10 with customer consent and have a great customer service too). Even if they apply the 15 day refund policy they should honor my complete refund as I dont like their service. They are playing with words and terms while in reality this is total trickery and scam in the name of hidden auto renewal which I never authorized and opted for. They are a scam business and I would like to *** them if they dont honor my complete refund of $399 ASAP and cancel my service one and for all. Such a cheap way of doing business. You dont build good companies like this.

  Business Response

  Date: 03/20/2023

  Hello *****, 
  
  Thank you for reaching out and we are sorry to hear that you felt deceived. We are doing our best to be fair to all our members and follow our subscription policies. 
  
  We hear your frustration. Therefore, we sent your case further up to our management and it will be revised accordingly. Please expect to be contacted by our team in the next 2 days. 
  
  Best wishes, 
  Mindvalley Team

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Mindvalley program last year in 2022. I had a problem using it and complained and asked for a refund. They didnt give me a refund because I was over 15 days. I thought that was the end of it. I didnt use their programs at all and thought that was the end of it. But I didnt realize I was on auto renewal. I was billed again on 3/12/23 for $399.00. I immediately contacted them but they said they wont refund my money for the charges three days ago. Although their website says they will refund if within 15 days they have again refused to refund my money for this year too. I explained I cant afford this and would like my money refunded. But they havent responded. Therefore I am filing this complaint. I immediately turned off auto renewal when I found out it was on. But, I feel I shouldnt have to pay for this as I dont want it. Thank you, *************************

  Business Response

  Date: 03/20/2023

  Hello ******, 
  
  Thank you for reaching out. It must be frustrating to find our your subscription auto renewed before you realised you didn't cancel it. We escalated your case further up to our management and after a thorough investigation, our team will get back to you with a resolution. Please expect to be contacted in the next 2 days. 
  
  Best wishes, 
  Mindvalley Team

  Customer Answer

  Date: 03/20/2023

  Hi, Id like to withdraw my complaint against Mindvalley. They are processing my refund. 
  
  Thank you,
  
   *************************