Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

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  Nike Inc

  917 Lighthouse Pl Michigan City, IN 46360-3462

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  Nike

  5 Dundas Cir # J Greensboro, NC 27407-1638

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  Nike Factory Store

  7475 N La Cholla Blvd STE 121 Tucson, AZ 85741-2343

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  Nike Factory Store

  11211 120Th Ave. Kenosha, WI 53142

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Men's Nike Dri-FIT Essential Micro Boxer Briefs (3 pack). Within a month an a half, the stitching started falling out along the seam and a complete hole emerged after 2 months. We were past our return window and contacted Nike about the issue. They would not assist in the issue.

  Business Response

  Date: 09/22/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pairs of Men's Nike Dri-FIT Essential Micro Boxer Briefs. Taking a look on our end I was unable to find any record of you purchasing those with us. If you purchased them from an authorized retailer, please visit claims.nike.com for more information. If you purchased them from us, please contact Nike directly at ************** with the order number or the email used when placing the order and we will assist you with setting up a return for a refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/24/2022

   
  Complaint: 18043925
  
  I am rejecting this response because:Nike is asking me to pay for shipping on a poorly manufactured product. This is unacceptable and not a reasonable solution. Additionally, it is causing further inconvenience given it is prolonging the exchange process. As detailed previously, Nikes customer service department was not helpful and receiving a boiler plate response and not acknowledging the poorly manufactured product, lack of customer service and passing the onus onto the customer to resolve the issue furthers this lack of care. Disappointed in Nike.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/03/2022

  Hi *****,
  Thank you for responding to our message.
  As part of the Claims process, we do not provide pre-paid shipping labels as the item was not originally purchased through Nike directly or through your Nike Membership account. Also, regarding the quality of our Nike product, thank you for taking the time to provide us with your feedback. We'll be providing it to the correct department and leadership teams.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18043925
  
  I am rejecting this response because:the issue has not been resolved
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jump rope from Nike and the item was defective. I spoke with a Nike representative on November 22, 2022 and was informed that I would have to return the item by mail in order to obtain reimbursement and/or replacement. I sent the item in the mail in January (See receipt below). I confirmed the item arrived by January 27. I have yet to receive a response or replacement for the defective product. I called Nike recently and was informed that the item did indeed arrive, but the representative did not know why the return was not processed. They also did not understand why I have yet to receive a refund. The cost of shipping the item cost almost as much as I paid for the item, so I asked Nike to also reimburse me for the shipping cost because the consumer should not have to bear the responsibility of paying to ship a defective item back to a company the is responsible for the defect. I have yet to receive any reimbursement or replacement. I have called and emailed and am only being dismissed. I would like to receive a refund for the cost of the product and the cost of shipping. It is unacceptable that a company can be allowed to ignore a customer's request for nearly a year, after the customer did exactly what they were told to do, despite the fact that they should not have had to be responsible for paying to return a defective product to the company responsible for the defect.

  Business Response

  Date: 09/19/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Claim. Taking a look on our end, I do not see and records indicating we received your package. Also, as part of the Claims process, we do not provide pre-paid shipping labels or reimburse shipping costs. However, as a one time courtesy, we have provided a digital Nike Gift Card for $50 to you in a separate email. The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of NEW **** Low 'Black ************ us 8.5 men US 8.5 M for my 16 year old son from an online retailer named GOAT for $249.11 on 9/1/22. I received the shoes about a week later and they supposedly confirmed authenticity. When I received the shoes there were minor punctures on the side, tattered strings around the NIKE sign and noticeable bubbling in the leather. Naturally I was concerned, so I reached out to GOAT to confirm authenticity and if the shoes were new. They have not responded. This may not be your direct problem or concern , but you bear the ultimate responsibility. You allow resellers, using bots , to buy your shoes at regular price $110 and resell them at nearly triple the price. If you simply produced amounts that were equivalent to the demand , they would not be able to profit. You created this mess. I am just a single parent going above and beyond to try to make my son happy. This created a hardship , but thats my problem. What I didnt expect is for you to allow GOAT to sell fake shoes. Its disgusting on their end and repulsive that you continue to put profit and greed over your customers. On 9/2/22 , the blue and white **** pandas were released and I painstakingly watched my sons log on to your website nearly an hour before; just to try to get these sneakers. They sold out in minutes and was on ****s website 15 minutes later. My son paid $188 for sneakers that were selling for $110. You have to do something. It seems simple to me that you just manufactured more of the popular shoes; instead, you seem to welcome the abuse by creating your own reseller app. I am appalled. Im stuck with a fake pair and paid $78 over the market price for another pair. Customers like me made Nike a fortune 50 company, we deserve better. I would like a full refund and an investigation into DUNK. Somebody needs to hold both of you responsible for my loss.

  Business Response

  Date: 09/18/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike SB Dunks. Because you did not purchase the shoes directly from us or from an authorized retailor, we will be unable to process a refund or an exchange. Because of that, we suggest you visit claims.nike.com for more options regarding your shoes. Also, we have no control over the quality or origin of shoe on reseller websites, which is why we suggest you purchase Nike shoes directly from us or an authorized retailor.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29th I order an Item from NIKE.COM, and paid for the item to arrive by an earlier day. As I saw the item moving with the carrier it sated that the item would arrive at the tie that I had requested, however I noticed that my package was still in the same location in TN. So, I called NIKE and spoke to the representative after talking to the *** representative and finding out the the label was done incorrectly with wrong size, dimension and weight of the item. The rep from *** then went ahead and mentioned that the only thing that needed to do was correct the label and resend them a new one. The Nike rep stated that she was going to submit that and expedite it. Nevertheless, Nike ended up refunding my money and not doing what they stated that they were going to do. Now I gave them another chance to see if they I can get the item that I have been wanting to order for nearly a month now. So, I placed a new order for the same idem and paid extra to received the item by no later than tomorrow(which I paid extra for that service), however I received an email this morning that my item will not get to me until Monday the 19th of September when I paid for the item to get to me by Friday. So, my concern is why is it ok for you to charge customer money for an item to get deliver early if you can not be confide on because you Nike can not keep your word and yet charge for a service that you are not providing. If the item is more than $200 dollars you should as responsible as the person that is trusting you with the purchase. This completely and abuse.

  Business Response

  Date: 09/18/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your orders.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Air VaporMax Plus Men's Shoes. Taking a look on our end, I can see that we refunded your order C01008098317 the full $246.10 on 9/6/22 because it was unable to be delivered. I can also see that your new order C01035543760 was successfully delivered on 9/16/22, just as was requested when expedited shipping was selected. Because you have been refunded for the first order and the second has been delivered, we are unable to further assist at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kids spent an allowance to purchase me a pair of NIKE Vapormax at $243 for Mother's Day knowing how much I really wanted them. While running on a trail a bubble popped within 90 days. I filed a claim and requested an exchange. My claim was denied. That is a lot of money on sneaks I've only worn a couple of times within 90 days. The decision was unfair and unreasonable. I again would just like to exchange for a new pair of Vapormax. These sneakers are supposed to be durable and have a 2 year warranty. I am disappointed and shocked in how NIKE incorrectly processed claim # ********. NIKE is a billion dollar industry and customers should not be treated so unfairly. Please exchange my Vapormax.

  Business Response

  Date: 09/18/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your Claim. Attached to this email I have provided a pre-paid shipping label to have your shoes sent directly to me at Nike WHQ in *********, ******. Once I receive them, I will personally inspect them and then reach out to you directly with refund information.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of sneakers on nike.com on August 11, the order is C00972083060, ***** delivery number is ************, it is a pair of sneakers worth $110, on August 16, ***** delivery lost the piece, I contacted immediately , ***** searched, 2 weeks later, ***** staff replied to me, this courier is lost and needs to be resent or refunded by the sender, I contacted nike company by phone, they promised a refund at that time, but after 1 week, I still did not receive To the refund, many contacts cannot solve this matter, this is a trampling on consumers, this is very hateful, I just hope nike company will refund my amount as soon as possible

  Business Response

  Date: 09/18/2022

  Hello,
  Thank you for contacting Nike through the Better Business Bureau regarding your order. 
  Per our previous emails to your alternate accounts, we are unable to provide any further courtesy refunds or reshipments for returns, missing items, or missing packages. Once returns are received at our warehouse processing generally takes 3-5 business days. All future returns will need to complete all the steps of the return process at the warehouse before a refund is issued. We will also be unable to override the results of our warehouse's inspection. Additionally, we can no longer initiate any ********* investigations or provide any further courtesies assistance for packages reported missing after the courier reports the shipment delivered. For further assistance you will need to contact ********* about your shipments status as Nike is unable to further assist.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/18/2022

   
  Complaint: 18024220
  
  I am rejecting this response because:The goods I purchased were not delivered to me by ****** and I have contacted ****** The results of ******* investigation showed that the package was lost, and I was asked to find the sender to re-ship the goods or refund the consumption amount. In such a situation, I didn't get the package, how to handle the return, the nike merchant seems to be joking with me, which is very ironic, my package was lost, not because I lost it as a consumer, but Consumers are required to take responsibility. Such a company has no conscience. By the way, I'm Asian. When I spoke to Nike customer service, it was very obvious that Nike treated me with contempt. In *****************, this is really ironic, because I'm Asian and lost me in the courier. If I don't get a refund for the package, how long will the racial discrimination continue?
  
  Sincerely,
  
  Belee Ride

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased multiple items from Nike in one order. Per Nike, I was to receive the items at an approximate day. The three packages came in a 2-day period the week prior to the date I was originally told, in which I wasnt home. Had I known that the packages were gonna be delivered early, I wouldve waited to order the packages. When I got home the following week, I never seen the packages so I called Nike.When I spoke to Nike, the agent told me that since all of the items werent available anymore, I would be receiving a refund. I waited approximately a week later, and then was told that I would not be receiving a refund and that I should contact law enforcement. When I contacted law enforcement, they asked me why did I wait so long to report the missing packages. When I told them that Nike had originally told me that I was getting a refund, they told me that I should try contacting Nike again.Although Nike didnt blatantly accuse me of wrongdoing as far as these lost or stolen packages go, I feel that they are lodging such accusations against me. If I was originally told by the first agent I spoke to that the order was going to be refunded, why would Nike change their mind unless they felt that I did something wrong???I am a lifelong consumer with Nike and been shopping with them for over 30-years. Never have I had any incidents with them, nor filed any complaints. Further, this was not my first time ordering a large package from Nike to my home. The other times they came without incident, so to offer me a refund, and then change your mind when Ive done nothing wrong is unacceptable. Im highly disappointed and feel that youre somehow saying that Im complicit.Nike has 1) lied to me by saying that I would be receiving a refund, and then turning away on its promise; and 2) tacitly accused me of wrongdoing by refusing to honor their original promise to me.

  Business Response

  Date: 09/19/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with the delivery of your order. Taking a look on our end, I can see that all items of your order have been delivered in three different shipments. The first was in tracking number ************ that was delivered to your front door on 8/25/22, the second tracking number was 1Z3073700331027961 which was delivered directly to you on 8/26/22, and the last tracking number was ************ which was again delivered to your front door on 8/26/22. Because all the items in your order have been delivered, we will be unable to process a refund at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 18023697
  
  I am rejecting this response because:
  This is not what Nike originally told me that they were going to do. Because of their refusal to fix this problem, I now have to dispute this transaction with my credit card company. I have been a customer of ********************** for decades. As a result, I am just floored by their refusal to investigate this matter further. I am truly disappointed.
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a pair of Nike tennis shoes from an authorized seller finishline.com, order ********** October 31, 2021, Received the shoes middle of November and like a month ago we started experiencing problems with the release and lock mechanisms of the shoe. Filed a claim with Nike claim#*******, which was denied according to corporate because the shoes was manufactured more than 2 years ago. Tried to contact corporate to inform them that it was not my fault that his authorized retailer was selling old shoes at a top price with out a warranty . Paid over $200 for this pair of shoes for them not to work anymore. They are impossible to wear because they are too tied and there is no way to release them. Nike should be responsible for this pair of shoes because they were purchased less than 1 year ago. Customers should not be penalized for buying an old shoe thinking it is still under warranty. I understand what the warranty reads, but finish line is an authorized retailer and they should not be selling shoes without warranty on the first place. Nike should take pride in their product and warranty a pair of shoes that is less than 1 year old and in perfect well kept conditions. I am even willing to take the shoes if they are fixed. Credit or refund.

  Business Response

  Date: 09/18/2022

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with the Claim. Taking a look on our end I can see that the manufacturing date for the shoes was over two years from when the Claim was initiated. Because of that, we will be unable to restart the Claim, Also, because the Claim was initiated in an alternate account, I will be unable to further assist with this Claim.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/18/2022

   
  Complaint: 18021180
  
  I am rejecting this response because:

  
  Shoes has been in my possession for less than a year is not my fault that one of your retailer is selling old shoes.  I want you to understand that is not easy to come up with with $220 to buy shoes that my son will not be able to wear anymore, we do not have a way right now to purchase other tennis shoes.  This was his Christmas gift last year from my sister to him thats why the claim and complaint are in different names.  My sister name is *********************** and if you like for her to initiate another complaint she can do it so they match.  I hope you understand is not easy right now to buy another pair of shoes and is kind of unfair to us that we are blame for finish line fault.  I even have receipts that they were bought just last year.  I am willing for you guys to even fix the shoes I do not need another pair of shoes since those ones are like new.  
  

  let me know please

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** the manager at store 207 in ******* ** is refusing to replace a shoe I bought last week that is separating at the sole. (Mfg date of 5/16/22) tag #DH5429-301 She ended up offering me $30 with a smirk on a $80 pair of shoes that are under a week old. Website clearly states they replace shoes at the cost I bought it. I called in to customer service they apologized for the ********************** and said I could mail them the shoes at my own expense and they would credit me back the cost of the shoe but not the shipping. Website clearly states the store will do the right thing and replace shoes within 2 year mfg date and espically shoes less than 60 days from purchase.

  Business Response

  Date: 09/18/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your return. We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams. Also, when you return an item to a Nike Store, please be sure to include the receipt from the original purchase to ensure the return/refund is able to take place. If you are able to locate the receipt from this pair of shoes, please give is a call at ************** and we will assist in its return for a full refund to the original method of payment.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/06/2022

   
  I'm my original complaint I already stated I called into the cs number and they were no help, they offered me a reduced rate. 
  
  The reduced rate is clearly not what your website terms state, it states you will refund it in full. I have a recipt to submit to you once they reopen the case. 
  
  I will accept a refund through this BBB communication, I am not going to waste time calling in and going through the same process that forced me into the BBB complaint in the first place. 
  

  
  

  Customer Answer

  Date: 10/12/2022

  As I stated in my original complaint the store would not offer refund or exchange and the customer service phone number only offered me a reduced refund instead of a full refund. 

   

  That's why I am using BBB to help resolve this complaint.

   

  I ha e attached recipt for records

  Business Response

  Date: 10/17/2022

  Hi *****,
  Thank you for responding to our message.
  Please note that you are unable to purchase Nike items that are not purchased directly from Nike to us at either a Nike Store or mailed to our returns facility. If you purchased the shoes from an authorized retailer and believe they have a manufacturing flaw, please visit clsims.nike.com for more information on how to have us inspect the shoes for a possible refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18020698
  
  I am rejecting this response because: its an generated response. They are not reading the complaint. I already attached receipt from your authorized retailer. I already called in to make a claim, I was offer 1/3 of price and i had to pay for shipping. This is not in guide with the policy on your website that is also attached. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/03/2022

  Hi *****,
  Please note that you are unable to return Nike items that are not purchased directly from Nike to us at either a Nike Store or mailed to our returns facility. Also, we are unable to directly provide a refund or replace an item that was not purchased directly from Nike. If you purchased the shoes from an authorized retailer and believe they have a manufacturing flaw, please visit clsims.nike.com for more information on how to have us inspect the shoes for a possible refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18020698
  
  I am rejecting this response because: Again your not reading the details, I already submitted my recipt to BBB and your team. 
  
  They only offered a reduced refund and for me to pay to ship the ************. 
  
  This would come out to no refund at all after shipping.
  
  Need you to honor your factory warranty that is listed on your website, and replace or refund my shoes. 
  
  I am not calling a number or going to your website to fill out another claim. Because if you actually read my complaint, you would have seen that I already did that. 
  
  If you will not refund or replace then you are false advertising and I will also file claim with FCC.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction is from earlier in the year(January 24th) and involves Nike ****** being very dishonest and behaving unethically in regard to my return. This is for the amount of $1207.97 and in spite of my multiple attempts to resolve this with Nike I still have not reached a resolution. In fact, I would say they have been very hesitant to put in adequate effort to reach a resolution. I returned my items to Nike within the given time frame and to send it back they advised me the only option I have is to use the shipping carrier that NIKE will choose. I sent back all my items as I was supposed to and dropped it off at *********** as per their demand. Several weeks had past and when I contacted to follow up they told me that the shipping carrier that NIKE chose had delivered my return to the wrong address. I don't understand how this is any grounds to reject my refund as I DID MY PART and sent back my items in the given time frame. Not to mention, when I contact *********** they advise me to contact Nike directly as they are the ones that organized the shipment. It makes absolutely ZERO sense for Nike to hold me liable for a mistake committed by the shipping service THEY themselves prescribed to me. I hope Nike treats me like a genuine human being and understands none of this is my fault and that they acknowledge it is time for them to take some accountability.

  Business Response

  Date: 09/18/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your return. We are going to do some extra digging in to your order and its return status. We will reach out to you directly once we have looked in to your order with updates regarding your refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/18/2022

   
  Complaint: 18020049
  
  I am rejecting this response because: timeline is not provided 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/26/2022

  Hi ****,
  Thanks for responding to our message.
  Taking a look on our end, I can see that our team reached out to you on 9/21/22 regarding your experience. If you have any further questions, we suggest you reply directly to that email.
  Thank you again and have a great day.
  Sincerely,
  ******
  Nike