Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Calhoun Factory Store

  455 Bellwood Road Ste 2 Calhoun, GA 30701

• 

  Nike Inc

  5555 St Louis Mills Blvd # 318 Hazelwood, MO 63042-4431

• 

  Nike Factory Store

  301 Tanger Dr Ste 101 Terrell, TX 75160-6653

• 

  Niketown

  278 Post St San Francisco, CA 94108-5101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some products from nike and had to return it ( order no. G10075586677 ) because they dint fit me their size description is all wrong i ordered all large size but some large were too large and some large products were too small so i started a return and returned it but i havent gotten my refund yet. I returned the items on july 29th and they recieved it on august 5 and its sept.12 today and whenever i try to contact them they just say theyll get in touch and then they never do . I think what they are doing is compleetely illegal holding customers money even when i returned the items as the consumer law states that the company has to refund the consumer after 14 days of recieving the return i gave them all proofs i could, gave them proof of postage , delivery confirmation and evrything but they arent doing anything to resolve this issue and now am out of $1000 for nothing . I really regret making a purchase with nike never ever thought a company like nike would do this kinda scam with consumer. I hope bbb would help me deal with this situation and provide me with a fair resolution. I will add the tracking no. , the return label they gave me and delivery confirmation from canada post below

  Business Response

  Date: 09/13/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your return. We are going to do some extra digging in to your order and its return status. We will reach out to you directly once we have looked in to your order with updates regarding your refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I ordered tennis shoes online paid with my credit card and Ive never received the items. *** tried to email them several times it does not return for me but when I try to put it in your form it says invalid email

  Business Response

  Date: 09/22/2022

  Hi ***,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with the delivery of your order. Taking a look at our records, I am unable to locate an order for you that is to be delivered to you. If you purchased the shoes from an outside of Nike, we suggest you work directly with them regarding your order. If you purchased the shoes directly from us, we recommend you contact us directly at ************** and provide your order number so we can further assist you in locating your package or processing a refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order C00956116539 ($343.9) was told that it was canceled because it was sold out, and the same item was re-listed on the website a few days later. I asked the customer service if the price could be matched by re-ordering, the customer service informed that the price can be matched as long as the order is re-ordered within 30 days after the order is cancelled. So I re-purchased the same item, order C00995899170 ($429.85). After receiving the goods, I contacted the customer service to apply for price matching, but the customer service did not fulfill the original promise. Hope to fulfill the promise and refund the $85.95 difference.

  Business Response

  Date: 09/12/2022

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look on our end, I can see that the promo code used on order C00956116539 expired on 8/6/22. Because the promo code is no longer active, we will be unable to process a price match on and order that that promo was used on.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order C00957306946 ($343.9) was told that it was canceled because it was sold out, and the same item was re-listed on the website a few days later. I asked the customer service if the price could be matched by re-ordering, the customer service informed that the price can be matched as long as the order is re-ordered within 30 days after the order is cancelled. So I re-purchased the same item, order C01004413818 ($429.85). After receiving the goods, I contacted the customer service to apply for price matching, but the customer service did not fulfill the original promise. Hope to fulfill the promise and refund the $85.95 difference.

  Business Response

  Date: 09/12/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look on our end, I can see that the promo code used on order C00957306946 expired on 8/6/22. Because the promo code is no longer active, we will be unable to process a price match on and order that that promo was used on.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have lots of orders that have returns which I am not able to access the receipts for. I used to have a swoosh account, but that has been deactivated and I am having trouble returning the items that don't fit/don't like.

  Business Response

  Date: 09/12/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your returns. Because your returns are linked to your inactive Swoosh account, you will not be able to locate or access the orders on your end. IF you would like to return your orders, we suggest contacting us a ************** and we will locate the orders and assist in setting up the returns for you.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased a pair of shoes from Nike for me last year Nike police is that they will return with another pair or will send a gift card however they will respond but my issues is the shoes cause injury to the back of my foot and reaching out to Nike I keep getting blown off about the matter and it has left a permanent scar on the back of my foot due to a defected shoe that they sold. I call and get no answer I have sent several emails and they wait days to send a generic email. This is a serious matter that Nike is not taking serious and is just pushing to the side.. metal or plastic came through the back of the shoes from the inside I was under able to wear shoes for over a week or two.

  Business Response

  Date: 09/12/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pair of Kyrie Flytrap 4 Basketball Shoe. We appreciate you as a member of the Nike community, and your passion for sport. Thank you for taking the time to provide us with your feedback. We'll be providing it to the correct department and leadership teams. If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/12/2022

  I have been getting the same reply from Nike for the last two week and nothing is getting done to resolved the problem they are giving the same generic responses. I would like this matter resolved at the highest level and action and not just a email saying that you all are going to resolved the issue but actually resolved it and that has yet to happe 
  Complaint: 18010010
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************************

  Customer Answer

  Date: 09/15/2022

  I have a heal scar I would like for Nike to respond refund and give far compensation for scar for defected product and not dismiss the issue.. no I did not seek medical attention however clearly from the picture of shoes and scar evidence dont lie 

  Business Response

  Date: 09/26/2022

  Hi ******,
  Thank you for responding to our message.
  Because we have passed your case on to our *************** team, we will be unable to further assist until they have completed their investigation.
  Thank you again and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/26/2022

  matter have been resolved 
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:09/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item ordered from Nike.com on 09/04/2022. Order #C01019917736. Amount: $88.60. Customer support *********************************************** was not shipped due to being out of stock. Nike sent a completely different item. Nike is not willing to issue a refund for an item that was never shipped until unordered merchandise has been returned. Also, I am not able to travel to *** store due to disability, and Nike is unwilling to schedule a carrier pickup for the unordered merchandise.

  Business Response

  Date: 09/19/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the return of the incorrect item. We have set up a Call Tag for *** to come pick up the package for you. Please note that the tracking number is 1ZR0981X2696768558 and *** will attempt to collect this shipment within 2-3 business days and will make 3 attempts to recover the package.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 18009447
  
  I am rejecting this response because:does not address primary issue of receiving refund for item that was never shipped.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18009447
  
  I am rejecting this response because: did not address refund for undelivered item. Case has been handled by Nike phone support and may be closed.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order shoes from Nike.ca web site. It says the shipping date will be from Sept 9-Sept 26. One day later, I got a call for an emergency matter from a family so I will have to go back to ****** for 2 months on Sept. 10 The shipping is still under preparing. I called the customer service they said the order can not be cancelled, so I ask if the address can be changed, so I can have my friend to save the parcel for me, they said no. I ask if they can speed up the shipping, still no. They offer me to extend my return days to after I come back, but no one is at house to receive the package for me, so this is not gonna work. It is so unfair for a big company like Nike refuse customer to cancel their orders before it is still not ship out. Because I have an emergency matter I think they should mercy their customer to cancel the orders for me.

  Business Response

  Date: 09/28/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams.  If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Air ****** 13 Retro shoes online from Nike's SNKRS app on January 8, 2022 for $201.40. Upon receiving the shoes I noticed there were some blemishes to the shoes. I contacted Nike regarding the issue and they refunded me $20 due to the blemishes on the shoes.I have not worn the shoes since purchasing them and decided to see if I could return them. I checked there return policy and here it is:https://www.nike.com/help/a/returns-policy "WHAT IS NIKES RETURN POLICY?TEMPORARY RETURN EXTENSION All Nike purchases have an extended 60-day return policy (some exceptions apply).All purchases made on Nike.com, in any of the Nike apps, or at a Nike store have a 60-day return period. Go ahead and test out your Nike or Converse purchase to make sure it works for you.You can return items (some exceptions apply) for any reason within those 60 days. That includes custom Nike By You sneakers. Even after 60 days, you can still return items if theyre unworn and unwashed. And remember, returns are always free for Nike Members.So go ahead, shop with confidence, and enjoy your 60-day trial."On July 24, 2022 I contacted Nike and confirmed I could return them since they were unworn. They sent me a return label. I returned the shoes via **** On August 2, 2022 they sent me an email confirming they received my return and would take a few days to process the return. I contacted them via phone several days later after not receiving my refund. I was advised that they tried to process the return but there was issues returning the payment back to my original so they needed to escalate this further. A few days after this call I received an email stating they could only make the return via a gift card due to the age of the order. No where on there return policy does it state that they can only due returns via a gift card due to a certain age of an order. If I would have known this I would have not returned the shoes. I asked for the shoes back but they were gone.

  Business Response

  Date: 09/07/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your return. Taking a look on our end, I can see that your order was originally placed on 1/8/22 and paid for using Apple Pay. Due to the age of the order and because the original order was paid for with Apple Pay and we are unable to verify the card number originally used, federal banking laws require us to process the refund in the form of a physical Nike Gift Card that is mailed to you. Taking a look at our records, I can see that you are already in contact with a Nike athlete regarding your refund. We suggest continuing to communicate with them and provide your mailing address for us to send your refund. Also, thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams.  If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17922951
  
  Thank you for responding promptly. Yes I have been in response with them in regards to receiving a gift card, however this is unacceptable. Nowhere in the return policy does it state because of the age of an order certain returns would only be processed via a gift card. That would be vital information for me and other customers to have known prior to making a return as I weighed returning some exclusive shoes versus getting my money back. Had I known I could only receive a gift card I would have never returned the shoes. This is disappointing as a customer that I can't receive my money back. In an email I received yesterday from a representative they advised "Refunding to anything other than the original form of payment is considered money laundering." I didn't pay with a gift card so why am I receiving a gift card? Why am I being penalized because of your systems limitations to process the return? There are other ways for the money to be returned. To me it looks like a $100B company is trying to keep $180 from a customer. 

  Sincerely,
  
  *******************************

  Business Response

  Date: 09/18/2022

  Hi *******,
  Thanks for responding to our email.
  Again,  thank you for taking the time to provide us with your feedback. We'll be providing it to the correct department and leadership teams. If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Nike.com 9/3/2022 for the Nike dunk low retro racers. I received a congratulations notification indicating I had purchased the shoes. The money was taken from my credit card and and email confirming my purchase was sent from Nike. Later on that day I received a email stating my purchased had been cancelled do to billing issue. I immediately contacted Nike and was told it was an issue with my billing address. So I verified that indeed my billing information was correct with Nike and my credit card company. So I requested a supervisor who initially didnt want to take the call, took over 30 minutes of me refusing to get off the phone to finally speak with a supervisor. I explained to her was had transpired and she advised me to reply back to the email that the order was cancelled and to contact my credit card company to see why they declined the charge and the cancellation was final.I contacted my credit card company and was advised the transaction was APPROVED, all billing information submitted by Nike passed authentication and they did not have a reason to decline the transaction. They even offered to provide proof that this transaction authorization was approved and never declined. The money was returned by Nike for their own reasons.I contacted Nike back and was basically blew off and told the shoe is sold out and there was nothing they could do. This is unfair sale practices. Is Nike cancelling orders for there employees own person gain. I need a resolution or I can look into hiring a lawyer to look into Nikes online purchasing.

  Business Response

  Date: 09/06/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look at our records, I can see that your order was cancelled because the billing and shipping address did not match. Your order was also affected because the name on the card used was not on the order. Going forward, we suggest that when placing an order all information provided matches what is on file for the credit card being used. Also, because you have indicated you could potentially seek legal options, we will be unable to further assist with your order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike