Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Inc

  917 Lighthouse Pl Michigan City, IN 46360-3462

• 

  Nike Factory Store

  8200 Vineland Ave Ste 600 Orlando, FL 32821-6817

• 

  Niketown

  278 Post St San Francisco, CA 94108-5101

• 

  Nike Factory Store

  7475 N La Cholla Blvd STE 121 Tucson, AZ 85741-2343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the nike outlet in the fashion district in ************. I arrived to the store 15 minutes before closing hoping to shop quickly. I have never had an issue. I went to walk in and the attendee at the door advised me that they were at full capacity. I waited a minute and a group of ten people walked out. I then asked the worker to go in and he still stated that they are at capacity. I felt targeted. He then told me the truth. He then told me the registers were being closed. I could see someone checking out so that was another lie. He just kept lying to me to my face and then had the audacity to say i had to keep telling you over and over again. Even though he said something new every time. Every other store allowed me to go in except nike.

  Business Response

  Date: 09/05/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your experience at one of out Nike Stores. We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams.  If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received the wrong size shoe. Wanted to exchange. The chat agent "****" refused to escalate the issue to a supervisor. I have entered draws for quite some time and this was my first win. The shoe size was incorrect. I asked him to look at all my history of purchases which extensive and confirm that I only buy 1 size. I asked if I returned if I could have early access to a different item if they couldn't do an exchange. He ignored the request. So I kept asking for a supervisor to escalate the issue. Which he refused.

  Business Response

  Date: 09/04/2022

  ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your pair of ****************** Low OG Men's Shoes. We searched high and low for a pair of the shoes in the correct size, but unfortunately we were unable to find a size 1 for you. If you would like to return the shoe for a full refund, you can use the pre-paid shipping label provided in a separate email. Also, going forward, we suggest that you ensure all information on an order is correct before finalizing the purchase.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/04/2022

   
  Complaint: 17916178
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #C01004871125 I made a purchase from the Nike app ahead of time for labor day weekend events on my lemon drop nike air *** was a attempt delivery on September 1 **** left a note saying it'll be a second attempt delivery on September 2 when I call to schedule to pick up from facility I was informed they are sending the items back without my request due to nike I called nike to see what happened and how I can receive my package due to the lack of care they offered a refund and a promo code I tell nike I can't wear no promo code to my event they was so cheap for my pain and anger due to they business they offered a promo code for this labor day weekend when it's promo sales labor day weekend and by them sending the shoes I order back I was inform I wouldn't be able to order them again because of high demand this is bad business I loss all the way around the board I'm upset with nike service and the carrier they chose for service everybody was rude and less apologetic about the situation and nike has cost me time and money I thought they were elite it doesn't seem as they are if nike have unsatisfied customer that's not a standard motto they market after nike ruin my weekend with improper service

  Business Response

  Date: 09/04/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of ***************** 312 Low Men's Shoes. Taking a look on our end, I can see that your shoes are still in transit. Unfortunately, because they are still being shipped to you, we will be unable to assist with your order at this time. We suggest working directly with the carrier *** and then contacting us directly if your shoes are not delivered on the delivery date provided by them.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17898799
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/13/2022

  First off as of to date haven't received my refund for my lemon drop air *** and the delivery had nothing to do to any mistake I made so therefore the company is responsible for negligence And as a loyal customer to dispute a traditional logo company I love over items that I can't get due to the labeling of packages leaves a bitter taste in my mouth on how everything was handled and I the customer loss and all ******************** do is shrugs this off but in front of cameras and ran commercials your image you put out to me this is family generation mom pops caring store in the end this far from the truth nike just kick you in the **** go rogue so what you didn't get your items try again next time that's crazy....I guess it's the American way 

  Business Response

  Date: 09/26/2022

  Hi ******,
  Thank you for responding to our message.
  We appreciate you as a member of the Nike community, and your passion for sport.  Thank you for taking the time to provide us with your feedback.  We'll be providing it to the correct department and leadership teams.  If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team. Also, taking a loon on our end, I can see that you have been refunded in full to your original method of payment. Because of that, we will be unable to further assist with your order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted nike multiple times already about my missing order (C00965309829) which was suppose to arrive last week none of the packages was there after coming back from my trip I checked in with neighbors family members there was nothing. I was suppose to get a follow up email in 3-5 days after I contacted nike but now the time has passed I still have no update and no items that I ordered and is out of money.

  Business Response

  Date: 09/05/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with the delivery of you order. Taking a look at our records, I can see that all 7 of the items of your order were delivered in three separate shipments. Tracking number 1ZEY68310301999136 was marked as delivered on 8/11/22, tracking number 1Z3073700329696832 was marked as delivered on 8/17/22, and tracking number ********************** was marked as delivered om 8/12/22. Because our records show that all of the order has been delivered, we will be unable to process a refund at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/05/2022

   
  Complaint: 17813101
  
  I am rejecting this response because: Although items were marked delivered, they were not received and was no where to be found in the area, I have checked with my neighbors, and family members they all claimed they did not see a package from Nike. This is a very disappointing first time experience as I am out all my money and none of the items I ordered actually came in. I am asking for a revision on my case, as I do not wish to file a claim with my credit card company, believing that Nike will come up with a proper solution. Again I do not see any packages, I have just checked around the house again, there is still nothing.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/15/2022

  Hi ******,
  Thank you for responding to our email.
  As a courtesy, I have issued a refund for your order.  Your original method of payment was refunded a total of $831.25. Please allow 3-5 business days for your bank to process the return of funds. Please note going forward we will be unable to provide any further courtesy refunds for missing items, orders, or returns.  All requests will need to go through the formal return processes, shipping tracer investigations, or other request related process before refunds are issued.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike
  
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order an item from NIKE on Aug 22, 22 the item was shipped on Aug 23, 2022 On Aug 26, 2022 I contacted NIKE and expressed concerned about my order.I was told to wait until the *** Aug 29, ************************************************************************** my money At the time of this complaint I have not been refunded, the item has not been delivered, the item has not been reshipped, and NOKE has not updated me on anything I have gotten no help or resolution from a concern I expressed from NIKE

  Business Response

  Date: 09/01/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of ****************** High OG Shoes. Taking a look at our records, I can see that your order was delivered on 9/1/22. If you still have not received your order we suggest you contact us directly so we can further assist with your order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th I placed a order with Nike for black LeBron sneakers. I kept checking tracking because I was excited to get them for gym. They ended up in ******** the day before Estimated delivery date. I woke up morning they were to arrive to find out they were being sent back. I called Nike which told me I'd be reimbursed as soon as they got back. They have me code for 20 percent off. I went on to place order for new pair so I wouldn't have to wait for others to get back which would take more time. When I placed order it made the order but I was unable to use 20% coupon. I then canceled and placed a 3rd order which wouldn't let me use coupon anyway. I then noticed they charged me for first order which was being returned second order which I canceled and 3rd order which I received but were too small so I sent back. They reimbursed me for 2 pairs but not 3rd I called and explained to ***** what happened he said I see what happened you were charged for second pair which was canceled which usually don't happen till shipped out. I said "CORRECT." He said I'll send to people who handle reimbursements. He even sent e mail saying he knows he still owes for the other 2 orders after being reimbursed for 1st one. After numerous orders from this other ***** even one saying they know they made a error and owe me for the other 2 they reimbursed me for the 2nd returned and said they weren't reimbursing me for the second one which I sent proof I was charged for all 3. They're now hanging up on me and won't return my emails any more. I told them Friday I was reporting them if not reimbursed or other sneakers not sent by today. Please let me know what can be done? Never thought Nike would steal from me.********************* ************ *******************

  Business Response

  Date: 09/08/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your orders.
  We're sorry to hear about the frustration and confusion caused with your refunds. Taking a look at our records, I can confirm that you have been refunded for the two orders you paid for and the order that was cancelled the authorization request has been dropped. Your first order, C00932917455 which was originally placed on 6/30/22, was refunded the full $98.67 back to the original method of payment, which was a **** card ending in ****, on 7/11/22. Your next order, C00935146172, which was placed on 7/5/22, was also refunded the full $98.67 to the original method of payment, which again was a **** card ending in ****, on 7/19/22. Your final order, C00935144137, which was also placed on 7/5/22, was never charged because the order was cancelled 2 minutes after it was placed. When the order was placed, we received an authorization from your credit card company for the amount of $98.67. We do not charge for our online orders until the product has shipped. Since the order was cancelled, we did not charge your account. I have checked our records and confirmed that the authorization was reversed on 7/16/22. Because of the refunds and the authorization reversal, we have returned all of your money and we are unable to assist further. If you do not see your refunds, we suggest working directly with your bank to locate them.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17790843
  
  I am rejecting this response because: I have sent them proof that my account has been charged I also have emails from them acknowledging that is unusual but I have been charged upon creating the ******* the 5th and then nothing. I have sent them all the proof now they don't respond or answer when I call with excuses. This is huge company I showed all 3 charges to my account which is now closed and I would like my order or to be reimbursed. I have saved all my paperwork and I'm  verybupset I've had to go through all this. Would have been easy to look at what I've sent and called me. I'm disabled and this is killing me should be ashamed not to try to deal with me instead ignoring me.Where can I send all my personal statements to show bbb that I'm right and nike is in the wrong. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/13/2022

  I apologize but not sure how to do this part. Their argument is I want charged for 3 pairs. I have proof deducted 3 times they have reimbursed me twice but not for 3rd pair.How do I attach pictures? Sorry I'm not tech savvy and am disabled this gives me anxiety but I'm trying They both sent emails at one point saying their sorry and understand what went wrong then changed their mind. I can send proof I've been charged for all order numbers the 30th of June and I believe the 5th and 7th were the 3 deductions they're saying I wasnt charged all 3 orders. Can't belive I'm going through this with Nike!!? Please tell me how to attach my proof?

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly losing packages , Nike order number C00980779317, this package didn't move after it arrived in local Lasership facility since 17th/Aug, I contacted lasership first to try to locate the package, no result, then I contacted NIKE customer service both online chat and phone call, the agent always told me they escalate the case to elite team to investigate the case, no surprise, NIKE team replied me "we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you. For further assistance, you will need to contact ********* about your shipments status as Nike is unable to further assist." So, whom I should contact with? Lasership asked to contact seller (NIKE), then NIKE told me to contact carrier, Your customer is a ball been kicked between carrier and seller, is it meaning accepting the loss is the only option for your customer? I have been ******************** customer for many years, I like the sneakers, I spent lot on nike, but at the end, in return, the more money/time you spent the more disrespectful you got, and you can clearly see the package lost and not delivered based on the tracking information, still, NIKE refused to help at all. Also, I want to point that I don't want to lose package either at the first place, but such incidences just keep happening, then I have no option, I can only contact you , Nike, for help, I suggest NIKE DO NOT USE Lasership as your carrier, at least in ** , the ********, ** warehouse always lost packages. Additionally, I lost another two orders this week. C01001102358, this one has the same issue, it never move after arrived local lasership facility. Lastly, C00997843861, it was marked as "delivered" but it never showed ** in my front door, based on the tracking number, the agent delivered the package within 1 min from it started driving, I suggest that delivery never been taken place.

  Business Response

  Date: 08/31/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of **************** Shoes. Per our email to you on 12/23/2020, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you.  For further assistance you will need to contact ********* about your shipments status.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/31/2022

   
  Complaint: 17802347
  
  I am rejecting this response because: the issue is never resolved .
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store decline to issue me a refund or a credit because the tag is not on the item. I have both the receipt as well as the tag. On top of that the store manager of Nike at ***** Center told me to F off!!!!

  Business Response

  Date: 09/04/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion regarding your attempt to return your Nike product. Because we are based in the US, we will be unable to assist with your return. We suggest you contact the ****** Nike Consumer Services team at ************** for further assistance.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/04/2022

   
  Complaint: 17800511
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Order #C00964929792, I was charged $6.65 sales tax on an item that is tax exempt in my ***********. I called Nike on 8/26/22 to have them refund the sales tax, thinking the issue would be easy and quick to resolve. The customer service representative had me on the telephone for more than 30 minutes then stated the matter would be sent to a review department and they would be in touch with me to refund the sales tax. To date, I have had no further communication from Nike and I have not received a refund.

  Business Response

  Date: 08/30/2022

  Hi ********,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the taxes for your pair of Nike Zoom Mercurial Superfly 9 Academy MG Multi-Ground Soccer Cleats. Upon further review I can confirm that the soccer cleats (DJ5625-343) are considered to be a specialized athletic item. Unfortunately, according to the ************ tax code, specialized athletic items are not exempt from the general sales tax. Because of this, we will be unable to process a refund for the $6.65 in sales tax.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I bought clothes from nike.ca in march when i wanted to return the clothes I purchased due to financial complications. I returned the clothes to canada post with the tracking label nike provided which is **** **** **** ****. I contacted shortly after regarding my return and refund and nike said they will process it once the clothes reached the warehouse which according to the tracking number they did. I then harassed them because they didn't issue my refund then I received a email stating from them that the refund has been processed. I still haven't received anything from them, then they are tryna tell me they haven't received the clothes so they still haven't gave me my refund. I disputed about this to paypal and my bank but i still haven't found a resolution. This has been going on since april it is now august.

  Business Response

  Date: 09/07/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your refund. We are going to do some extra digging in to your order and its return status. We will reach out to you directly once we have looked in to your order with updates regarding your refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************