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Business Profile

Auto Parts

LSX Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part on 12/18/22. I received a receipt email showing my order was paid for and provided the order number. I have never received my part. I have emailed them at least 10 times and reached out to them in ******** multiple times. They actually responded and asked for my order number which I provided. No response after that. I have tried to contact them anyway possible and it is convenient they no longer have a contact phone number. I guess they are just stealing peoples money at this point. The part itself isnt extremely expensive, but the other parts I ordered that were base on having to use the LSxinnovations were expensive and I am unable to return them at this point.

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a belt drive kit to install a lsa blower on a 5.3. I placed the order on 1/9/23 and received a email with order number (*****) the receipt states shipping will be 2-5 business days but I never received a tracking number I have tried to contact lsx innovations multiple times since 1/19/23 and have had no response. I disputed the charges in the amount of ****** and I am waiting for a response from my bank. Isx innovations is a terrible place to buy any parts they don't even have parts its all a scam to steal money from people don't order from lsx innovations.

  • Initial Complaint

    Date:12/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order parts for Customer car I have in the shop I Placed the Order on 12/03/2022 for the amount of $154.99 they never sent me Tracking number or status of my order if its backorder nothing.. there website says ship in the same or next business day .. I email them , sent them emails from there website no reply..

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 1st 2022 i ordered a Alternator bracket. I got an email right after saying my order is processing. On dec 5th i still hadn't received any tracking info yet so i message the company through email and ********* I messages them each day until the 8th when finally i reached out to other companies they had previously worked with. Those companies told me the owner sold the business and the new guy taking over is accepting orders but not fulfilling them, essentially scamming. *** contacted my bank and i have gotten a reissue of my money but this company's website needs to be taken down so they don't keep doing this

LSX Innovations is NOT a BBB Accredited Business.

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