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Business Profile

Media Consultant

Swap Collective LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Media Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a subscription service with them for background slides for church media. Received an email on 1/16 saying my subscription was going to renew on 1/26. Went to their website, in which there is no contact number or phone number, and followed the cancellation instructions by filling out a contact form. I was still charged ****** on 1/26. Since then I have emailed multiple times and filled out numerous contact forms. No one has contacted me, my subscription is still not canceled. This is a business that locks you into a subscription and then makes it impossible for you to contact to cancel. My only recourse at the moment is to try and charge back the most recent charge and then cancel my credit card so I will not be charged in the future.

    Customer Answer

    Date: 02/02/2023

    This is to inform you that complaint #******** has been resolved.  *********** reached out to me and told me that they were having an issue with 3rd party spam and were behind on answering emails.  They refunded me for the charges and canceled my account.  

    Thanks

    *********************

Swap Collective LLC is NOT a BBB Accredited Business.

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