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Business Profile

Pianos

Randy Potter School of Piano Technology

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2022 I enrolled in a correspondence course on becoming a piano tuner and technician with the Potter School of Piano Technology and paid $1895 for the course and materials. Although I received the course materials promptly and as advertised, I have been unable to receive any of the promised evaluation of exams, consultation, or answers to questions in pursuance of a diploma. I have called and emailed repeatedly. Two months ago, I finally got through to someone at the office by phone who promised to bring my complaint to ***** Potter, the course instructor, but I never heard back. Continued calls and emails go unanswered.Because of this complete lack of support, I have been forced to seek professional feedback from other sources in order to make progress. At this point, even if I do hear back from ***** Potter or someone else at that school, I no longer have any trust in that business, so the only way I see to resolve this complaint is with a partial refund of my payment.On 10/8/22 I send a letter to ***** Potter requesting a refund of 1/3 of the course cost, or $631.66, which I thought was quite fair, given the complete lack of support for the course. I have still had no response, so I am submitting this complaint.

Randy Potter School of Piano Technology is NOT a BBB Accredited Business.

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