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Business Profile

New Carpets

McCourt Floor Coverings Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for McCourt Floor Coverings Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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McCourt Floor Coverings Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with McCourt in early 2021 to install wood floors in our home. Most of the work was completed in early Feb, with the exception of the installation of several transition strips between wood floor and carpet/tile. They agreed to come back in about 30 days to finish the remaining work (approx. 4 man hours) so I paid them in full for their work, including change orders.I made several attempts from April to Sept 2022 to have the outstanding work completed but I was always told they were too busy to get to me. We were out of the country from mid Sept to mid Nov so I told them we would call to schedule the work when we got back. I tried to contact McCourt by phone or visits to their office 6 times between late Nov 2022 and Jan 3, 2023 to try and schedule the work, but never got a call back from them. It was clear to me they had no intention of returning my calls or completing the work I had paid them for. On Jan 4th I sent the owner, ****, a text expressing my displeasure and telling him the complaints I intended to file against him.**** called me within minutes and was very angry. He asked if I was threatening him and I told him no, I was telling him exactly what I planned to do for his breach of contract. He expressed his disdain for people who have moved to Brookings from ********** as I had when he said *you're a typical Californian" and told me to f*** off. That was the end of our conversation and there has been no communication since. There were no changes in scope on my project. The only unknown was minor floor repairs. The original estimate was $8,509 and the final cost was $11,046. This is a difference of 30%, which I believe is excessive. I feel the estimate was low balled to get my work. I dont feel this company deserves your A+ rating. Other potential customers need to be aware of their behavior. I will be filing a complaint with the **** as well.Im requesting a $200 refund to pay for the work they refused to complete.Thank you.

    McCourt Floor Coverings Inc is NOT a BBB Accredited Business.

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