Complaints

This profile includes complaints for Numotion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Numotion

  4823 Industry Dr Central Point, OR 97502

• 

  Numotion

  1270 E Fairview Ave. Meridian, ID 83642

• 

  Numotion

  1915 NE 7th Ave Portland, OR 97212-3906

• 

  Numotion

  200 Hawthorne Ave SE Ste C340 Salem, OR 97301

• 

  Numotion

  2728 W Main St Medford, OR 97501-2499

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a chair through ********. Although there was no out-of-pocket expense to us, there have been ongoing problems that should have been taken care of under Warranty or ***************** The power chair has not functioned since it was delivered. in Feb 2024. Repairmen ordered parts in July 2024, tried to adjust on 17 Sep 2024, but after promises to get parts and repairs, it still shakes and rattles, casters or wheels not round, does not reverse, won't stay charged, doesn't steer properly, has loose foot rest and arm pads, and tips over easily. Have complained that it is a "lemon," and should have been under manufacturer's warranty. We have requested another chair. Their phone says every conversation is recorded, and we have asked for copies to file a legal complaint. They have now blocked our phone number.

  Business Response

  Date: 12/16/2024

  
  
  BBB
  ****************
  Meridian, ID *****
  
  December 16, 2024
  
  Re: *******, ****** C Case ID # ********
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about ****** *******. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  **** Rebosit
  Customer Experience Team

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being fitted for a power wheelchair (I am permanently disabled),I finally received a prescription for a chair sold by Numotion. The retail price for the chair was over $25,000. My co-pay through my insurance was $4500. The chair that was delivered to my home after many months of appointments to find and get fitted for the chair DOES NOT WORK. The computer in the chair is non-functioning. As a totally disabled person, I live on a very limited fixed income of monthly Social Security disability payments which I have to use to pay off my co-pay. $4500 is a huge amount of money but not having a choice, I opened a credit card and paid it. But since the chair was delivered to my home, it has not worked. It has been sitting in a bedroom for two straight months. I have had help troubleshooting over the phone and the company sent someone out to do the same troubleshooting. This is a problem with a part of the computer system in the chair, but that is irrelevant. I should not be charged, not just for the time period that the chair has not worked, but I should not be charged for this chair at all because the company has been unwilling to compensate me for my loss of mobility and money that they willingly took from me over a month before delivering the chair. That means they have had my money for three months and I have nothing but a dead power wheelchair that is unusable. Their solution is to come fix it eventually but that is not good enough. This for-profit company knowingly prays upon the most vulnerable people in society; people who are disabled and are easily invisible because they rely on mobility devices and help to live their lives. This company should be ashamed to exist as it is presently allowed to operate. And whats even worse is that I know many stories about this company doing similar things to other disabled people who REQUIRE power wheelchairs to live their daily lives.

  Business Response

  Date: 08/06/2024

  We deeply apologize that its been nothing but issues. I will be forwarding this to our team to review it and make sure we can get this resolved for you ASAP.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22093809
  
  I am rejecting this response because:
  
  I have spoken with several people at the company to make it clear that I want compensation for receiving a dead wheelchair from day one, despite my paying the co-pay info a month in advance of receiving the chair. Each person I have spoken to has passed the buck and said the person above them would have to address this. I have waited for phone calls from the company specifically addressing my request for compensation and no one ever called. Promising communication and never following through is as unacceptable as charging me $4500 for a dead chair and not offering compensation for my inability to use it for the purpose I obtained it for. The correct resolution is an adjustment in the bill and reduction of my co-pay, giving me financial compensation for the poor business practices I have encountered from this company.

  Sincerely,
  
  *********************

  Business Response

  Date: 08/07/2024

  
  BBB Serving:
  
  ******,****************, ******, *****, *******, ******, **********, and ***************
  PO Box 191279
  *****,** *****
  
  
  August 5, 2024
  
  Re: *** ******: case # ******** was filed on 08/05/2024
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about *** ******. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call *************.
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 22093809
  
  I am rejecting this response because:
  
  I will not sign a release of my medical records to a durable medical equipment company. It is a violation of my privacy and completely unnecessary to resolving this issue. I will provide the basic contact information needed to identify myself, but beyond that, my private medical records are something I would only choose to release to my physicians. To be clear, this is a complaint about the sale and delivery of equipment (a power wheelchair) from a vendor who delivered nonworking equipment and neglected to immediately resolve this issue, leaving me with and making me pay for equipment that was delivered unusable. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a wheelchair for my son from NuMotion, I talked with a rep from their office on July 5 2023 at which times I was informed that we would owe nothing on the wheelchair, insurance would be covering it all. I questioned this and was told that this was the case. The wheelchair was scheduled for delivery, we accepted delivery of the wheelchair. I received a call several hours after delivery explaining that we in fact owe *******. Mistake on their end, no idea how it happened. We would have reconsidered the chair or planned for the expense but to this very moment I have been given nothing regarding the breakdown in cost for this chair. ***********************

  Business Response

  Date: 08/03/2023

  BBB
  ************************************* 200
  *****, ** *****
  August 3rd, 2023
  
  Re: Son of *********************** ** # ********
  
  Dear Better Business Bureau:
  
  We refer to the above and your recent correspondence about the Son of ***********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. 
  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husbands wheelchair has been at the ********** Numotion address for repair for 4 months now. The last time I contacted them they said they were waiting on a part from the manufacturer. If the manufacturer doesnt have the part why cant they order it from a different manufacturer?

  Business Response

  Date: 06/26/2023

  
  BBB
  ************************************* 200
  *****,** *****
  June 26th, 2023
  
  Re: ********************************* ** # ********
  
  Dear Better Business Bureau:
  
              We refer to the above and your recent correspondence about the Family Partner on behalf of *********************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
              Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call *************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team

• Initial Complaint

  Date:12/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because I am legally disabled with limited mobility, otherwise bedbound without my wheelchair, I called the Nu Motion; who sold wheelchair to get a repair on error message at ************ on 9/2/22. **************** set up the appointment for the first availability for technician on 12/5/22. Complaint: wait time is extremely long for a disabled person. Long wait time affects quality of life, inability to function, inhibits necessity to take care of myself on a daily basis, when I cannot get a chair repair.Complaint: 12/5/22 repairman comes in to disabled persons home with no company identification, no business card available, and no person for disabled person to call and verify who he is.Complaint: no, follow up or follow through for a disabled person who needs a loaner wheelchair. No phone call, no email, no letter to let disabled person know if they can get a loaner chair no documentation to prove that they are looking into it.12/22/22 email with a PDF letter stating no repair, no parts will be ordered until I pay in full $5559.99. 12/30/22 customer service states they dont have my insurance card. Insurance card provided over the phone 9/2/22, and twice on technician visit, 2022. Spoke to vice president of **************************, who states if I downloaded the app for this company this would not have been a problem. I never knew they had an app I was disabled and the app is not user-friendly. I have received no follow up return phone, call email or letter, stating that they dont have my insurance information, nor was, I told I could use their app which is not user-friendly to being disable. My complaint is they say you should use an app but theres nowhere on their paperwork, their work order form, in customer service that says this has to be used, and since this is a wheelchair company, the nature of wheelchairs are for disabled people, and their app is not disabled friendly I can I get my wheelchair repaired and I needed to survive

  Business Response

  Date: 12/31/2022

   
  
  BBB
  
  12639 *************, Ste 200
  *****, ** *****
  December 31st, 2022
  
  Re: *********************** Case ID # ********
  
  Dear Better Business Bureau:
  
  We refer to the above and your recent correspondence about ***********************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. 
  Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.
  
  
  
  Yours sincerely,
  
  *************************
  Customer Experience Team
  
  

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numotion, has the service contract on my electric wheelchair, they are constantly replacing the batteries. I have placed an order with Numotion for a set of additional batteries but I never received them. They have already charged my insurance for the batteries they replaced in late June 2022 or early July 2022. *** was the first tech that came out, but he didn't replace the batteries. Then another tech came out he replaced them and told me that ******** would pay for the replacements I ask the tech at that time for an additional set of batteries and that I would need a written estimate for the batteries to get them submitted for payment. I didn't get that estimate for the batteries until 7/27 and was told I would have to send in payment for them before they would be ordered by a different tech than the first two. Now they say I have the additional set already but I don't have them. They were not paid for until late August and I don't understand what they are doing. Now they want call me back and I have a wheelchair and I can't use it. So I am dragging myself around my home but I can't go anywhere, and they will not call me back.

  Business Response

  Date: 09/09/2022

  BBB
  
  12639 *************, Ste 200
  *****, ** *****
  Phone: **************
  Fax: *************
  
  September 9, 2022
  
  Re: *************************  Case ID # ********
  
  Dear Better Business Bureau:
  
                  We refer to the above and your recent correspondence about *************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual.
                  Please find enclosed Numotions Authorization for Release of Protected Health Information,which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.
  If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **************************************************************************************** 87109.You can also email ** at ****************************************************************************** call **************.
  
  
  
  Yours sincerely,
  
  *******************************
  Customer Experience Team

  Customer Answer

  Date: 09/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I have attached the sign HIPPA form and I have had contact with the company a person named **** and he apologized for the Tech ******* who would receive additional training concerning the matter. They revied the audio tape and they apologized but these batteries or this chair is defective, and I was never handled properly for the additional batteries there should have been an additional action taken for me to order the additional batteries a separate order needed to be taken and the Tech *** never told them I needed to order the additional batteries. But this is not resolved and they are still trying to get the order and checking for the payment that was sent into the ******, **. office.
  
  Sincerely,
  
  *************************