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Business Profile

Restaurants

Little Caesars Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 31st, I placed an order on the Little ******** app. I went to pick up the pizza at the time specified by the app. The pizzas weren't ready at that point, so I sat down with my son and waited. While waiting, multiple other people walked through the doors and made orders at the counter. One couple came in about 10 minutes after me and placed an order for 2 pizzas, almost identical to my order. They sat down and waited. Another 10 minutes went by and they were called up to get their order. At this point, I had placed the order on the app around 40 minutes ago. I stood up to ask about my pizza and the employee behind the counter raised his voice and said, "I'm about to get your pizza now! You were next in line. You need to calm down." He went on to say this was the busiest day of the year. Regardless of how busy it was, there is never any need to raise your voice at a customer. What made this particularly awful is that this was done in front of my son and a waiting room full of people. It was embarrassing. This was October 31st of last year. I have made several calls, sent emails, and reached out to their FB team. All I get is that they're going to talk with someone. Well, it's been 10 months and despite reaching out several times, I e heard nothing. Not even a phone call from the store manager or owner.

Little Caesars Pizza is NOT a BBB Accredited Business.

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