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Business Profile

Golf Equipment Repair

Prime Golf Lab, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 14, 2023 I paid for a restoration service to a golf putter by Prime Golf Lab, LLC. I found the business on Instagram and paid $110 to *******************. There were emails exchanged with regards to the service details and the last email sent from ******************* was August 10th, 2023 saying that he was waiting for a part to come in to finish the service and that it should be another week until finished and mailed back to me. Since then I've sent 3 follow up emails to provide an update as well as multiple phone calls and voicemails to attempt to get in contact. Went absolutely radio silent.Additional to note: I exchanged messages with someone on Reddit this past week and understood that they'd also sent in their putter for the same service after me. They hadn't received any communication from the business at all for weeks, but just received it back in the mail with no service provided and a full refund.

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business in question restores golf putters. I paid $100 for the restoration on 10/22/2023 and shipped my *************************** putter via ***** to the business. ***** shows that the putter was delivered on 10/25/2023. Since then, I have received no correspondence from the business, despite me sending two emails and leaving two voicemails during this period. The fair value of my putter is $200. Therefore, I would like restitution of at least $500 to cover my loss and time spent, or the completed putter restoration as originally purchased.

    Customer Answer

    Date: 12/07/2023

    After I filed a compliant with the BBB, the business returned my golf club (no restoration work had been done) and issued me a full refund. I don't know whether my BBB complaint influenced this action or if it was merely a coincidence. 

Prime Golf Lab, LLC is NOT a BBB Accredited Business.

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