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Business Profile

Hair Styling

Just Hair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Styling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 5th I went to an appointment to get hair extensions installed. After my appointment my stylist suggested that she would store my left over hair extensions in her locker for future use. On February 22 I went back for an extension removal. At this appointment she used the extensions I already had in my hair and we did not use any new hair. After this appointment I removed the extensions at home and kept them. On May 3rd I went in for another appointment and had a different service done. At this appointment she supposedly installed my new hair she had kept in her locker. But later in the month may 26 they came out and I noticed that it was a completely different brand of hair extensions. She had installed hair that was not mine. It was cheaper quality to the original hair I paid for. I reached out asking her to correct the issue and find my hair I paid for. She said that we used it all but that is not true. She said she would look but has not reached back out.

    Customer Answer

    Date: 06/05/2024

    I was emailing to notify that Just Hair has since responded and resolved my complaint. No further action is needed.

Just Hair is NOT a BBB Accredited Business.

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