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Business Profile

Medical Doctor

Oregon Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Oregon Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oregon Medical Group has 13 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recommend you stay away. Oregon Medical Group acquired ***************** and they seem to be only focused on maximizing profits. I needed a simple prescription change that I had already discussed with my doctor. When it came time to make this change my doctor "wasn't available" to schedule, they made me meet with a new doctor and then charged me ~$400 to make a basic prescription change. I've filed a complaint with the Oregon ************************************************. I've also changed my care to a different medical group. Additionally, I've received notification that they will now also be billing for any email communications with a doctor.

    • Initial Complaint

      Date:11/13/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep attempting a $318. **** I have no reason to pay them

    • Initial Complaint

      Date:04/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 10, 2023 I went to Oregon Medical group (OMG) and saw *************. My appointment was for an inital visit. My spouse *********************** had an appt for an inital visit July 12,2023. I made both appointments. I received a bill for $403.00 from OMG, for Annual wellness appointment. ******** denied payment.****** visit was coded as initial visit and was paid by ********. I disputed the billing from OMG as a coding error. I contacted OMG repeatedly about this error. They continuously sent me notices threatening me with collections. Until today (4/12/23) no one from OMG reached out to me for possible resolution. Today, I received a call from OMG. I was told that initial visit means ************** I asked how I would know that since I wasnt an OMG employee. I used the word initial as being first. Lastly, ****************** visit as listed as initial visit as was paid by ********. This was OMGs error and their assumption as to what initial means and their error as to was to provide and code visit as. If they has asked about my last wellness care I would have told them. They asked a zillion other questions but not that one. Their errortheir bill. I can prove everything *** said through their records.

      Business Response

      Date: 04/30/2024

      Oregon Medical Group has an established venue for responding to patient concerns that protect patient privacy.  To address these concerns patients may call the billing office at ************ to inquire of this internal resource.

       

    • Initial Complaint

      Date:01/31/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The patient contacted OMG Medical Group, discussed a legal name change, and presented legal ID for their records. They explained they needed their prescription updated to match their current government-issued ID and a simple document describing the medication for purposes of upcoming international travel. Two days later, they realized a follow-up was needed with OMG Chase Medical Center, who hadn't followed up with them, and on the same day they extensively explained the situation to a telephone agent at the clinic. The next day, despite receiving a letter from a medical clinic, it did not meet Japanese requirements, prompting the individual to leave a detailed follow-up message describing revisions needed. Six and seven days after the initial request, concerned about no updates, the individual called OMG ************ Clinic and the prescribing physician respectively. On the eighth day, they called OMG Chase Medical Center and finally discovered that the doctor was simply refusing to update their legal name on the prescription that was still valid for another six months and paid in full. They would only update the name and release the life, held hostage to their demands, in exchange for a medical visit despite the fact that no such visits could be scheduled in the next four weeks and despite the fact that the existing the prescription was valid and fillable for another six months. The legal name needed updating on the existing prescription for international travel purposes. Because prescription was refillable for another six moths, it seemed incredible that there could there be a valid medical need to interrupt the prescription for purposes of a legal name change with some additional medical visits or procedures. It was completely unexpected and threw delicate plans underway into increasingly expensive disarray and needless uncertainty as margins eroded and deadlines loomed. Expected to fly Feb 15th, can't book without docs. $$$ pricey.

      Business Response

      Date: 02/08/2024

      Oregon Medical Group has an established venue for responding to patient concerns that protect patient privacy.  Patients may inquire of these venues at phone number ************.   

      Customer Answer

      Date: 02/08/2024

      Complaint: 21229544

      I am rejecting this response because:

      your corporate customer service is dysfunctional, failed to deliver assistance with a reasonable and legal request. The request was simple. I had a legal name changed, by judgement and authority of the *************************, but Oregon Medical Group refused to comply with the implications of legal name change and update the name on an existing prescription such that it was consistent with government-issued identification. There is no force on this world that can compel me to any name that isn't mine, least of all Doctor ******* I absolutely cannot comprehend how he could be as culturally insensitive as this, much less impose actual hardship and loss upon his transgender patients. There was no medical basis for his refusal to cooperate with the court judgement, and indeed after a hyper-stressful process of petitioning other state-licensed doctors to assist, another organization did intervened on my behalf in order to help ensure that I could obtain my necessary travel papers despite being transgender. With their compassionate help and the supporting documentation they provided for my ongoing hormone replacement therapy, I was finally able to apply for the required paperwork to bring the medication along, and now Japanese officials have issued the *************-sho for my three-month stay, thank the gods. As far as I'm concerned, Oregon Medical Group cannot be entrusted to be responsive, agile, open, or compassionate enough to service the needs or expectations  of their internationally-active patients.  

      Sincerely,
      Zephyr Iris Stellumo

    • Initial Complaint

      Date:05/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 6th 2021 and on October 20th 2021. I had pap smears performed at OMG on Quest Drive and OMG on Crescent. This is a "wellness preventative appointment". My insurance was charged an "office visit" and the claim was denied. I have asked that the claim be refiled as a pap smear so that benefits will be provided. My co worker had the same appointment at the same clinic and she was also charged for an "office visit". After one phone call OMG changed her visit to a New patient wellness visit and the appointment was paid for. Charging insurance for a generic office visit is unfair predatory billing practices. Especially when one patient is treated different than another. I have requested a code change back in April and no steps have been taken to rectify this situation

      Business Response

      Date: 05/24/2023

      The patient was not seen on Oct 06, 2021 and Oct 20, 2021, however she was seen on those two dates in 2022.  The appointments were not scheduled as preventive services.  These two dates of services were scheduled as problem focused appointments in which the provider assessed the medical condition.  Documentation does not support a change to preventive services per Coding Review.  Oregon Medical Group has an established venue for responding to patient concerns that protect patient privacy at ***********************************************  

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification saying that I talked with a doctor at Oregon medical group on 4/17/2023 about high blood pressure. I did not have an appointment and did not call or make a visit. Why does it say it has record of me being there?Seems super suspicious to me, I truly hope I wasn't billed for a visit that never happened. This isnt the first issue with false billing that Ive had with them

      Business Response

      Date: 05/02/2023

      Patient was not seen nor was there any communication between the patient or provider via phone on April 17, 2023.  A mychart message to the patient was sent on April 17, 2023 regarding a prescription.  Patient responded via mychart on April 19, 2023 regarding the prescription.  No charges were submitted for billing.

    • Initial Complaint

      Date:02/15/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently was referred to *************** at Gateway Clinic with *****************************. I had to wait nearly 7 months for an appointment. Ok, so I waited no problem. Yesterday (2days before my appointment) I was told there was a staffing shortage and they had to cancel my appointment. And the soonest they could get me in was in JULY. This is totally unacceptable. I waited 7 months for this appointment!!! I am furious and this is how they handle a referral? What kind of business does this? Im still in tears about being treated so badly.

      Business Response

      Date: 02/16/2023

      Oregon Medical Group has an established venue for responding to patient concerns that protect patient privacy.

       Oregon Medical Group will look into this situation and respond to the patient directly.  Thank you.

      Customer Answer

      Date: 02/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Oregon Medical Group is NOT a BBB Accredited Business.

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