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Business Profile

Property Management

Property Management Professionals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Violates the **** ***** states that they do not have to accommodate wheelchairs and wants to evict my mother in law because of the wheelchair. I got our entire conversation recorded on my phone with her stating this.

  • Initial Complaint

    Date:04/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a home for over 2 years through them as the property management company and there were many things they did that were unethical and I would believe to be illegal. The two main issues and the ones I'd like some resolution for are when they, PMP, increased our rent by $155 after two years of renting even against the homeowners' statement to never do that again after they did it on their own accord to the tenants before **. The homeowner didn't even know they had done this until we reached out to her. She immediately reached out to them and told them that our rent is not to change; they continued on with the raised price for 2 months. And now the most important thing, to me, is my security deposit. I am owed back just under $3,000 for my security deposit. In the state of ******, they have 31 days to get your deposit back to you and as I write this it is now day 36 and I have gotten nothing. I reached out to the owner of PMP, *******, several times and she told me on the 30th day that my full deposit had already been sent out in the mail. On the 35th day, I reached out and asked if she sent it certified and she said no. She, *******, told me it was sent out through a mailing company and that she had even sent it to the wrong address until she opened her paperwork up to see she "did send it to the correct address". From what I gather off an internet search, ORS ****** (12)(13)(14), in ****** any deposit has to be delivered by first class mail or hand delivery by the 31st day. And as I've stated it's the 36th day and there are no attempts to rectify the situation.

    Business Response

    Date: 05/02/2023

    I apologize that the first check did not reach you at this time it has still not been returned.  The deposit was sent in the legal time frame for Oregan.  When you reported that you had not yet received your deposit I looked at the letter and it had an incorrect address, however, when i looked at the envelope mailed via First Class mail the address was correct.  I will be happy to send you another copy of it.

    Once you did not receive the deposit, we put a stop payment on it and did a direct deposit to your bank account. 

     

    The Owner was aware of the rental increase and only asked me to lower it in an effort to not have a vacancy.  This I have in writing. 

    Property Managers get a bad rap at times when owners change their mind and we are the ones who take the fall.  It's always easier to blame someone else then take responsibility.  We are not perfect in any way however we do try hard to accommodate our customers. 

    I wish you the best on your future endeavors. 

    *************************-Prince 

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