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Business Profile

Wholesale Jewelry

Fire Mountain Gems & Beads Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Jewelry.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Heather C

    Date: 07/23/2024

    They have ridiculous policies and very bad customer service! Today I opened a $20 bottle of liver of sulfur, and have waited over an hour with absolutely no result! Every other liver of sulfur has worked on the same wire products within minutes. I have a defective product. But since it is "opened" it cannot be returned or exchanged! The agent had the audacity to say that they don't allow people to "sample" a product and if it isn't to their liking to allow returns! What kind of policy is that? Any legit business returns a product or at least gives credit for a faulty product! How is someone supposed to know whether a product works unless they use it?! Also, last time I had ordered, I was missing 5 items and the same agent kept promising to send the replacement and I had to be on her every few weeks, it was over 2 months before I got the product I had paid for! Fire Mountain Gems has the WORST customer service and has lost a customer who spends hundreds of dollars with them.

  • Michael H

    Date: 06/06/2024

    Horrible customer service! New website is impossible to navigate! Key words I used before they updated their website dont work now! Shipping is a nightmare!

  • Ginger C

    Date: 10/24/2023

    They have texted almost twice a week for over a year and never shopped with them! Stocking me!

  • Daniel B

    Date: 10/17/2023

    Some products are just cheap made in *****, some are decent, prices can be good, they will push you continuously to spend enough to be a Platinum member. I also hope that you don't have a problem and have to deal with customer service, they pride themselves on impeccable customer service, yet they are condescending, blame the customer for everything, and refuse to perform the simplest of inquiries into your issue. It's plain to see that it starts at the top with ************** and trickles down through the customer "service" department.

Fire Mountain Gems & Beads Inc is NOT a BBB Accredited Business.

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