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Business Profile

Boat Repair

Gonyea's Auto & Marine Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/10/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a major over haul and inspection done to the vessel. I paid $2700.00 For various issues. Then I started the boat in the garage and it immediately began to leak oil. I returned the vessel to Gonyea's and he said it was a crack in the oil pan. My question is if you pull the engine and change the oil this would be and obvious issue. Gonyea's said its going to be $2000.00 to repair it. I just had the oil changed and a visual ispection should've notiticed this.

    Business Response

    Date: 10/11/2022

    ************************** came in with a **** bluewater with a 3.0liter mercruiser.

    the repair was two broken bolts in the block witch he had done, I told him that the block is cracked from a previous freeze

    The engine will have to be removed for the repair.

    This boat needed a lot of work, he elected us to get it running, had not ran for 5years, it took everything to the cost of ******* and still needed more work, he paid and took it away. 6/16/22

    9/6/22 came back with oil leak into bilge area, diognosis corrosion had eaten its way through the years at the oil pan and the

    engine would need to come out again, I gave him a discount for the repair, yes 2k the boat has been sitting here since 9/20/22

    he went on vacation twice I should charge him a storage fee. It is not our fault that he did not take our advice and his neglected boat will still need a lot of further work. 

    I had called him on 10/6/22 He said he would pick it up on 10/11/22 we will see

Gonyea's Auto & Marine Service is NOT a BBB Accredited Business.

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