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Business Profile

Laundry

The Laundry Room Westside

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible, I dropped off cloths on Sunday and within 3 hours I received a text that my cloths were ready for pickup. They charged me $49.25 for same day service. I picked them up and noticed that they did not hang up my dress shirts but folded them. When I got my laundry home I gave my cloths the smell test in the armpit area. The cloths had not been washed just folded and bagged. I will never go to this laundromat again. I am contacting the owner today for a full refund.

    Business Response

    Date: 03/09/2024

    Hi ****,

    We reviewed the camera footage and observed that the attendant who took the order also washed, dried and folded the order per the instructions. As we discussed on the phone, we offered to re-do the order as it didn't meet your expectations.  You gladly took us up on our offer and you did not have any issues with the rework nor any of the other times you've come into our laundromat.  Thank you for understanding that sometimes things to go wrong and the onsite staff can assist you as needed.

    Thank you,

    Management

The Laundry Room Westside is NOT a BBB Accredited Business.

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