Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
• 

  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
• 

  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

• 

  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson from this company came to our house unbidden to sell us on a new roof. Despite being told that the roof had already been ****** recently and was still under warranty with the original roofer, the salesperson insisted that our roof was dangerously close to failing because he had "seen some granularity" on our roof when looking at it from a different property. Despite multiple instances of my wife telling them that we were not interested, didn't want a roofing estimate, had no money to replace a perfectly good roof, and many other reasons that we didn't want a work crew on our property, they refused to leave without scheduling a full consult the following day, while we are at work. Now, we can't get through their customer service line to cancel the appointment. We have a no tresspassing sign and a no soliciting sign clearly posted on our property and they ignored both.

  

  Business Response

  Date: 10/17/2024

  Thank you for bringing this matter to our attention. We take customer feedback very seriously and strive to provide the best possible experience for all of our customers.
  
  We would like to inform you that we have placed the homeowner on our Do Not Contact (DNC) list. As per their request, we will ensure that they are not called in the future. 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window was placed on truck broken and installed was told they would get back to replace it and have not done that for over 4 months have been making payments with no resolution

  

  Business Response

  Date: 10/18/2024

  We appreciate the opportunity to address this matter. Our proposed resolution is to ensure the consumer's window is taken care of promptly, followed by reaching an agreement on the appropriate reimbursement. We have made multiple attempts to contact the consumer, but have been reaching voicemail.
  We are eager to resolve this issue and will continue our efforts to connect with the consumer to move forward with a solution that works for both parties.
  Please let us know if any further action is needed at this time.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22405558
  
  I am rejecting this response because: it's been 2 weeks since we have had any contact again with no resolution made only promises of getting a call back from their supervisors when they are available 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 11/04/2024

  We have been in direct communication with the customer and are pleased to report that they are satisfied with the resolution we have provided. Our commitment is to ensure a positive experience for all our customers, and we appreciate the opportunity to address and resolve their concerns.

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22405558
  
  I am rejecting this response because: there has been no resolution to this problem we are supposed to speak with the manager tonight if that goes through but we have only been contacted once with no solution set in place yet 
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 11/14/2024

  Has not been finished was promised to be payed back have not been reimbursed yet window has been replaced

  

  Business Response

  Date: 11/26/2024

  We would like to inform you that we have been in communication with the customer and have provided them with an update regarding their resolution. We remain committed to ensuring the matter is handled to the customers satisfaction and will continue to keep the lines of communication open as we move forward.

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New roofing was ordered 8/1/2024. Price for project was ****** Dollars. Install took place 8/16/24. Took two days to complete. Noticed oddities and asked project manager to take a look. He found a couple of problems and took care of them that day. He took pictures to show me what was there. I happened to notice that part of the roof was not shingled like the rest. I contacted **** who sold me the product the following week and he promised to come look at it. Spent a month with numerous excuses but never did come out. I contacted DaBella **************** and they put me in contact with ****** who I was told was General Manager. Talked with him the week of 9/16/24 and he seemed ready to correct problem and then disappeared for over two weeks, so here we are Basic complaint is breach of contract. I was sold 25 squares of GAF Weather stopping system with a 50 year warranty. They installed 23 Squares of that and 2 squares of roll on roofing with sticky back (tar paper) and told me it had a 50 yr warranty. *** disagrees and Im now told that those two squares have a 10 year warranty. They made these changes without notification, authorization, or compensation. Normal transaction would have been a change order if necessary. I believe they knew what they were going to do before arriving because they brought the material with them. It also explains the discount they gave me from the original bid of over 36k. If not for seeing the picture of other issues would not have known about switch and color difference. Mistakes can be made, whats important is how you deal with the customer after its discovered and they have failed by epic proportions with someone reasonable and will to resolve problem respectfully. My health is poor and I am not allowed on a ladder so there was no way for me to go up on the roof and look for myself.

  

  Business Response

  Date: 10/14/2024

  Thank you for sharing your concerns regarding your recent roofing project and we appreciate the opportunity to address them.
  It seems there may be some misunderstanding regarding the materials contracted and used for your roof. The installation was performed in accordance with the contract, which specified the use of Liberty low-slope roofing material on the flat portion above your patio. Aerial images of the property indicate this was a like-for-like replacement and this specific material is designed for areas, like your patio, where shingles aren't typically used due to the low roof slope.We also encourage you to review the "Important Information" section of your contract pertaining to extra material. It is standard practice to order extra material on construction jobs to ensure a continuous flow of work and adequate materials to complete the project as scheduled.While we typically would not reimburse for any leftover material, outside of unused plywood, our attempt to work with you on the matter was cut short when our representative was disconnected during the conversation originating from the other end of the line. 
  You do have a Golden Pledge 50-year manufacturer defect warranty, which includes 25-year misapplication coverage, as contracted and a copy of the registered warranty has been sent to you.***'s warranty for the Liberty system differs from their shingle products, but rest assured, your roof is still fully covered. Our team has taken every step to ensure that the materials and installation meet the highest standards, as evidenced by the manufacturer warranty.
  We understand that communication issues have caused some frustration, and for that, we truly apologize.We have attempted to reach out to you to discuss and clarify these points, but to reiterate, were cut short in our attempt. We remain committed to resolving any remaining concerns and would greatly appreciate the opportunity to speak with you further to address any questions you may have. We may be contacted at, ************** opt 1 should you wish to resolve the matter amicably.

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22392780
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 10/30/2024

  I thought I did file a complete description of reason, but looking now see that it does not appear. I attached a copy of the contract as proof of what I was charged and what was sold to me. They didn't provide what the contract says. They only supplied 23 of 25 squares of roofing plus 2 squares of roll on roofing. Their response was They gave me what's on the contract. That's untrue. The system I bought had a 50 yr warranty. The supplier only gave me that warranty for system I bought not roll on roofing. To date I still have not received any warranty on the change. I followed up with them earlier today and customer service acknowledged there is no mention of any other system than what I bought. I have offered to accept arbitration. I made sure that when I rejected again their $100 gift card offer. I was not cutting them off as described in their response. I am being polite when I say their response was both insulting and inaccurate. Reason for rejected offer is the contract says specifically what I should expect and I did not receive it. And still haven't.
  Case # ********

  

  Business Response

  Date: 11/19/2024

  It seems there may be some misunderstanding regarding the materials contracted and used for your roof. The installation was performed in accordance with the contract, which specified the use of Liberty low-slope roofing material on the flat portion above your patio. Aerial images of the property indicate this was a like-for-like replacement, and this specific material is designed for areas, such as your patio, where shingles are not typically used due to the low roof slope.
  Please note that the registered warranty paperwork was initially provided to you electronically on 8/30, and a subsequent copy has been sent today for your convenience. Should you have any questions regarding your warranty, we recommend reaching out to *** directly for further assistance.
  Additionally, we would like to assure you that you were not overcharged for materials. The charges for the materials used were in accordance with the contract and reflect the exact items required to complete the project.
  At this time, there are no additional concerns that need to be addressed regarding this matter. Rest assured, the roof is fully covered under the terms of your Golden Pledge 50-year manufacturer defect warranty, which includes 25-year misapplication coverage, as outlined in your contract. **** warranty for the Liberty system differs from their shingle products, but your roof remains fully covered under this comprehensive warranty. Our team has ensured that the materials and installation meet the highest standards, as reflected in the manufacturer warranty.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22392780
  
  I am rejecting this response because: first of all this material in question is not warranted for 50 yes as stated. The contract does not specify the use of any other product as confirmed by their customer service. The warranty offered by both the manufacturer and DaBella only covers the 23 squares of the correct material,  not the 2 squares of the roll on roofing. I offered to go to arbitration and instead they offered a $100 gift card which I rejected. DaBella continues to insist the contract doesn't say what it says. I have forwarded a copy of said contract to the bbb for your evaluation. I am more than willing to put this before arbitration, unfortunately DaBella seems to reject that idea. I would only ask why.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 12/10/2024

  We want to confirm that your roofing project was completed according to the contract, using the specified Liberty low-slope roofing material for the flat portion of your patio. This material is designed for low-slope areas where shingles are not suitable. Ordering extra materials is standard practice to prevent delays. While we do not typically reimburse for leftover materials (other than unused plywood), we did attempt to address your concerns, although our call was disconnected.
  Any warranty concerns should be directed to *** for further assistance. We understand that some details may still be unclear, and we are happy to clarify any remaining questions. Please contact us at **************, option 1, so we can discuss any concerns you may still have.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to have DaBella replace 23 windows and 1 sliding door in July 2023. They replaced them in November of 2023. I was unhappy with many of the windows, but they told me to sign off otherwise the 2 installers would not get paid. I figured that they did their job so I said to write down the work that needed to be done to complete the job correctly. Needless to say, I have been hounded by the credit company to pay for the windows, and as the picture shows, they are not satisfactory. I have been dealing with this since last fall and am exhausted. I even went to ****** the manufacturer of my windows. I have them involved as well, but still, nothing is getting done. I had the city of Savage out here because DaBella did not pull a permit in the beginning, did not put any flashing under the patio door, and had to recaulk all the windows outside before the city would get off their back. Now I'm left dealing with the inside mess! I want to take them to small claims court. I know the limit is $20,000, and my bill is more than that, but anything is better than nothing. Please advise...thank you!

  

  Business Response

  Date: 10/14/2024

  Thank you for bringing this situation to our attention. We have been actively collaborating with the customer internally to thoroughly investigate their concerns. While the issues currently raised by the customer are now beyond our scope, we want to assure you that we have fulfilled our contractual obligations and correctly installed the agreed-upon items. We have addressed our portion of the concerns as comprehensively as possible and have appropriately referred the remaining issues to our warranty partner, Alside. Alside has successfully resolved the screen door issue and is actively working with the customer to complete the remaining tasks, including staining the windows as requested. We are happy to have resolved this for the customer and are here to support if the customer has any further questions. 855-322-3552 select option 1.

  Customer Answer

  Date: 10/15/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22388612, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jean Klatte

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman comes to my house and wastes 5 hours of my day with this insane script. Takes pictures of my house, attic, and roof. I asked him over five times if he'll send me the pictures he took, if he'll text me the photos. Each time he said he would. He never did...What a crazy company.

  

  Business Response

  Date: 10/10/2024

  Thank you for bringing these concerns to our attention. We are committed to honoring the customer's request for no further contact by adding them to our internal Do Not Call List. However, we are currently unable to locate the customer's record based on the information provided in this complaint. To assist us in resolving this matter, please contact us at 855-322-3552 and select option 1. We kindly ask you to provide us with the updated and correct contact information for the customer. Thank you for your cooperation.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella roofing was contracted to replace my entire roof at *****************************************************************************. I was promised by the salesman the workers would all be factory trained professionals. What showed up at my house on the 6th of June 2024 was anything but professional. Not one of the workers that was here the first day spoke English, I had to use the cable installer to translate for me. The workers were not wearing protective gear or harnesses while up on the roof. The house is three stories tall, and the top pitch has a 12/12 pitch. At the end of the first day the workers left their refuse from lunch in my garage along with their empty beer cans. Not what I would expect from professionals. I also noticed a number of cigarette butts laying in my yard, I am not a smoker and do not allow smoking or cigarette butts to be thrown down in the yard. As a Veteran I learned to have a real distaste for butts thrown on the ground, I asked them not to do this on the beginning of day two. They however continued to do this. When they were finished with the roof, and I had a chance to see the damage to the siding on the house where large pieces were torn off and not replaced. All of the Facia material was taken off the house and none of it was replaced. The cap that runs along the top of the roof sections was not straight and looks like it was put there by a person without any training. There are places in the roof where the shingles sag, are not straight, have bumps and ripples in them and in places it looks like they did not fix the underlayment before putting the new sheeting and shingles on. The roofing subcontractor that came to the house I found out later was not Dabella but was Sawtooth roofing from Council *****. The mess that was left cost me over $750 dollars to have hauled away and the damage to the ** System was almost $800 dollars. *** ***** the local corporate boss in ********, ***** said he would take care of this. He has not taken care of the problem.

  

  Business Response

  Date: 10/09/2024

  Thank you for bringing your concerns to our attention. We would like to provide you with an update regarding the ongoing situation with the customer. We have been actively working towards a resolution and successfully made contact with the customer on October 9th. We have reached an agreement on a reimbursement that is mutually satisfactory. Additionally, the customer is consulting with a general contractor about the small services still required and will update us this week regarding those costs. We appreciate your understanding and support as we work through this matter.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a new shower install. Took out the old shower and tub. Installed a new full length shower. The shower install of the hardware was done wrong. Was told it would be fixed. Still waiting. Needs to have the complete section replaced. Was to do this today. Came out with a small planel to cover the mistake and I would not let them do it. Would not match the new walls that had been installed.

  

  Business Response

  Date: 10/08/2024

  Thank you for bringing these concerns to our attention. We have been actively collaborating with the customer to find a solution. After carefully considering their feedback, we have reached a mutual agreement and will be sending out a different installer. Additionally, the homeowner visited our local office last week to speak with our General Manager, further facilitating our efforts. We appreciate your patience and look forward to continuing our work alongside the customer to ensure a satisfactory outcome.

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22346712
  
  I am rejecting this response because: they have not been intouch with me.  Said a person would be out when we were at there office. Nothing since then.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/24/2024

  We spoke with the customer yesterday, confirming that we have reordered the necessary material and are in the process of redoing the affected parts of their project. The project manager also sent a follow-up email, providing their direct phone number in case they have any further questions or concerns.
  Additionally, our installer was at the site last week and verified that the reordering of materials was necessary. Since then, we have acted promptly to ensure the project moves forward without further delay.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed the windows on August 13th and I paid $10,000. They told me I needed new casing and lining in 2 windows. I told them I needed my custom blinds to fit and they assured me the only change is that they wouldnt be as deep so the blinds would be closer to the edge of the window box. The day after they were installed I tried to put up the blinds but they didnt fit. They said they would fix it and even when I left a review they assured me they would have someone come fix it. No one has returned my calls or emails.

  

  Business Response

  Date: 10/04/2024

  Thank you for bringing this important concern to our attention. Our records show that we last engaged with the customer in August regarding their energy rebate. We are actively collaborating internally to conduct further research and are committed to connecting with the customer. Our goal is to ****** a deeper understanding and achieve the best possible outcome for them. We look forward to maintaining open communication with the customer as we work towards a positive resolution.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22346942
  
  I am rejecting this response because:
  I have contacted the company multiple times via email and attempted phone calls in August and September but they have not responded to me. September 28th was the last email I sent to the company with no response. 
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 10/10/2024

  We are pleased to inform you that we have successfully collaborated with the customer to reach a mutually satisfactory agreement and have resolved the matter. Thank you for your support throughout this process.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella installed a new roof on our house. There have been two roof leak events, both of which led to damage to the inside of our house.Dabella repaired the roof two times. Dabella did not cover the cost of the internal water damage and water remediation for these two roof leak events. We are seeking coverage of this internal water damage that was related to a roof leak after the installation of our new roof by Dabella. I paid for both internal house damage bills since Dabella did not pay for these and ****** threatened to submit the bill to collections.

  

  Business Response

  Date: 09/30/2024

  We understand that investing in a new roof is significant, and we appreciate your patience as we addressed these concerns. We have worked closely with the customer and reached a resolution by issuing a proper refund. The check will be processed this week and mailed out on October 7, 2024. Please allow ***** business days for delivery. If the customer has not received the check by the 30th day, they can contact our customer service at ************, option 1. Thank you for your understanding.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22327938
  
  I am rejecting this response because: there are 2 different events with leaking of the new roof causing significant internal water entry and damage in the home. The first roof leak event has been acknowledged with a report of a check being issued, but the second roof leak event with internal damages has not been acknowledged by DaBella yet.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 10/18/2024

  We appreciate your communication regarding the consumers concerns. We would like to confirm that we have issued two reimbursement checks to the consumer. One check has already been mailed and should have either arrived or be in transit. The second check is scheduled to be mailed on Monday, October 21st. Please allow ***** business days for the check to arrive, as processing times may vary depending on the consumer's bank. If there are any further questions or concerns, please don't hesitate to reach out. We are committed to resolving this matter promptly.

• Initial Complaint

  Date:09/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/19/24 I have a "no soliciting" sign on my home. It is reasonably and visibly posted, at eye level, above the door bell of my home. It is illegal to solicit in my city when such signage is posted. Dabella door to door salesman rang the doorbell anyway and began his pitch. I politely told him I wasn't interested and directed his attention to the sign. He again tried to start his pitch. I stated that I wasn't interested and politely asked him to leave. He wouldn't. He wanted to argue. I more aggressively told him to get off my property and that I was calling the police. He continued to argue and wouldn't leave. Had to call the police to have him trespassed.

  

  Business Response

  Date: 09/24/2024

  Thank you for bringing this matter to our attention. Its our goal to provide a positive experience for everyone, and we appreciate your feedback. We understand that maintaining a peaceful environment at home is important. To clarify, we offer a free service for an inspection with no purchase required. If you choose to purchase anything from DaBella afterward, that decision is entirely up to the customer. We appreciate your understanding and hope to provide a more positive experience in the future.

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22312189
  
  I am rejecting this response because:

  Flagstaff City code specifically prohibits this practice when a no soliciting sign is posted at a residence or business.

  3-01-001-0010 SOLICITATION PROHIBITED
  It shall be unlawful for any person in the course of business to ring the doorbell or knock at any building:
  
  A.    Where a sign bearing the words "no peddlers," "no solicitors" or similar wording is posted for public view; or
  
  B.    Before 8:00 a.m. or after 8:00 p.m. (Ord. *******, Amended, 06/19/2018)

  Regardless of your claim at offering a "free inspection" service. You are offering the claimed service as a foot into the door to sell services which is prohibited when posted on the property. 

  You're representative was operating in the course of business and should not be attempting to make contact at homes where such signage is posted. As it was in this case.

  Sincerely,
  
  **** *

  

  Business Response

  Date: 09/30/2024

  We acknowledge the information provided. We operate as a business not a solicitor. We wish the customer all the best. Thank you.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22312189
  
  I am rejecting this response because:
  

  As a business you actively engage in solicitation. 

  To solicit is to "ask for or try to obtain (something) from someone."

  It's literally the definition of the word. You're  sales person knocking on my door is literally the definition of soliciting. 

  The problem obviously stems from the top of the business.

  
  Sincerely,
  
  **** *