Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
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  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
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  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
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  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

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  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying cash but the salesman suggested I fill out a credit contract so I only have to put a small amount down.They missed appointments without calling, installed fixtures, shelves and hardware unevenly and without them being level and didn't complete the job. I have no working shower and haven't since March 2023 They didn't reinforce the wall, mis- measured the pan and they were going to try to "make due" and work around to mistakes. I said I wanted the shower I ordered and am going to be expected to pay for when it's complete. During all of this I was going through surgeries for breast cancer and the general manager (****** **********) was calling me and harassing me telling me that he was coming in my house and I couldn't stop him and he was going to sue me...I explained that he couldn't I don't have a shower yet and the installers ruined my bathroom wall and my hallway wall while they were here. He said so what.Right after I found out the door couldn't be hung I spoke to the project manager and she tried to blame the salesman and I told her that ********* informed everyone and ***** even came out. That she (Caitlyn ********* is the one that dropped the ball, she didn't tell her installers that a door was being hung. She admitted to knowing and she submitted the loan documents to ******************* saying my bathroom was finished and I needed to start making payments on it.I was SHOCKED, mad, and dazed. I was in the middle of cancer treatment, my doctor said I couldn't speak with them specifically because I was just out of my surgery and I have have 3 am getting ready to have another one. I have been off the medication temporarily but I am unable to speak clearly and my memory is very bad when I am on it, I am writing from notes and hoping I am being clear.

  

  Business Response

  Date: 09/16/2024

  Thank you for taking the time to share your experience with us. We know that dealing with home renovations while facing personal health challenges is incredibly tough, and we are concerned to hear that the customer feel this process has compounded their stress. We truly want to resolve this situation and are actively working with the customer to come to a resolution. Our team truly empathizes with everything the customer has gone through, especially given the personal circumstances mentioned. We understand that there was confusion surrounding the installation and the addendum, which was created a few weeks prior, but unfortunately not received until after the installation had occurred. We immediately escalated the issue to General Manager ****** **********, who reached out to the customer to ensure we could make things right with a complete redo of the installation. Regarding the completion documents, we want to clarify that the signature was verified by our finance department and the lender, Please know we are here to work with you, and we are committed to rectifying this as quickly as possible but to do that we need your cooperation with the local office. 

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22276945
  
  I am rejecting this response because:

  I am rejecting this response because: After the Project Manager told me on April 28th that she submitted the paperwork as completed knowing it was not complete, they were getting paid and I was going to have to pay for it regardless.

  I spoke to the lending team at the bank and the gal told me I was not alone, they had done this to other customer too. After the first two surgeries I had to keep my blood pressure down because of risk of Stroke and internal bleeding, the General Manager ****** ********** kept calling me and harassing me. Threatening me that they were coming to my house. I called the corporate office several times and begged and pleaded with them PLEASE make him stop calling. Every couple of weeks he'd call. I finally stopped calling the corporate office because clearly they didn't care or was it that it was in their best interest for me to just die? Then I received a call from someone who said he was filling in for him and asked what it would take to close this out, I told him buy my out of the contract and I want enough money to fix the walls in the hallway and my bathroom that the installers punched holes in the walls pushing nails out and dislodging paint during their installation.  I would take $10,000, the loan they opened for me fraudulently was for shy of ******* and I put a down payment on the shower also, so that wouldn't leave much for fixing and painting 2 walls.

  I need my shower, they have devalued my home. I haven't been able to use my shower since they tore it apart. I will be having my 4th surgery at the end of next month and have not been able to recover in the comfort of my own home because it's too dangerous for me to get up over the bathtub edge to shower after surgery. 

  This was supposed to be a gift for myself after my breast cancer diagnosis and they ruined it. took it away, and I'm paying for it every month because they wanted the money but didn't care about the customer. I don't have any interest in doing business with a company like that, I need a company that had my interest in mind. 

  How could I ever trust them again or how could anyone. 
  
  Sincerely,
  
  ****** Morff ********
  
  Sincerely,
  
  ****** Morff ********

  Customer Answer

  Date: 09/24/2024

  4/28/23 ******* Northern the Project Manager called me back and said she knowingly submitted completion paperwork to go to the bank when she knew the job wasnt completed because shes the one that didnt give the installation crew the change order on the doors but she wasnt going to take their word or mine that the wall wasnt reinforced before they installed the shower wall, She wanted to speak to *****
  5/1/2023 I called ******** from the funding team at ******************* and explained that the shower project isnt finished, they need to tear it out reinforce the wall etcShe spoke with **** and he advised me to have DaBella call them to inform them of what was going on and it wouldnt be a problem. 
  5/1/23 I called DaBella attempted to reach the president CEO and spoke with ******, He said he would contact ****** ********** and have him call First Security. 
  5/4/23 spoke with ***** (designer) he said he would take care of it and come up with a way to get it done quickly as possible and he thought he had some material in stock, but it wouldnt be exactly what I had but it would be maybe even better
  I had already called ********* to make him aware the main issue of some of the and shelving not level, stainless steel & chrome fixtures both installed, grab bar not level, shower pan shortened so any door would have to be installed backwards so screws facing outward. 
  5/12/23 spoke with ****** ********** he offered me $5,000 to go our separate ways.  (original price for the shower was $11,197. I said I owe twice that and have no shower at all. I also had DaBella do my roof and skylights, arent you the same company. He said of course we will move forward. Youll hear from someone next week. I explained it would need to be completed by The end of May because I was having surgery again for my breast cancer the first part of June, and if it wasnt done, then it was gonna be pushed out a couple more months and I would like to have my shower done for when I come home so I dont have to go somewhere else to recover this time because last two surgeries I had to recover somewhere else because I couldnt bathe att home.
  They were scheduled for two appointments and were no show no call for both and  during this time I was still trying to get someone to stop the loan process at First Security 
  I made several calls to the corporate office and the ***************** I spoke with primarily ******** at corporate. I didnt get any calls back from the ********* office the whole month of May after the call offering me the $5,000. I did speak with ******** a few times before my surgery. 
  I talked to her on the 25th of May I asked  if they would please do something. She said everything is all set and I just need to call the the ** in *********, ****** **********. 
  5/26/23 I called Mr ********** and left a message, 
  I wanted my money back 
  5/31/23 left a message for Brittney 
  6/2/23 ******** called me back and ****** ********** had put a note in my file in ********* saying I had received a new shower on 5/31/23. I simply can not believe he would actually lie to the corporate office like that. 
  My surgery was in June 2023  and was physically incapacitated until October, I had to start taking Medication for my Cancer and suffered horribly from the side effects, physically and mentally. I tried to continue trying to get reimbursed for my shower but I was unable to communicate and Im afraid my memory for dates times and names is one more casualty of my cancer. Fortunately everything that happened prior to the surgery was written down in notes but not everything, 
  I am also fortunate that all my messages and occasional notes to corporate prompted Mr ******** to call and I try to save everything these days if I can remember. 
  8/23/2023 I received a voice message from ***** ******** (I dont know how to upload it but I still have it.) I returned his call and left a message The following Friday. He didnt return my call for almost 2 weeks. It was when I was when my sisters and I were meeting at my moms on the Anniversary of my fathers death 9/14/2023. I told him that it wasnt an issue with the signature on the loan documents, it was that fraudulent completion paperwork was submitted by ******* Northern that opened a loan in my name when I was paying cash on completion. He said he world check into it and get back to me.
  He called again late September Early October to ask me what it would take, or rather how much. I told him full reimbursement, I am a senior citizen woman living alone on a fixed income. I cant afford this to begin with let alone not have a safe way to shower in my own home. 
  I called and messaged the salesman, ********* ******** several times throughout the process and spoke to him thru 11/2023 regarding not having the shower yet and it being a struggle of its own.

  I speak to ******************* every two months to see if DaBella has fixed this yet. They are very nice people and are sympathetic to the situation and told me that DaBella has done this to many customers and so they understand my frustration. They have heard the story several times from many people. ***** and **** from First Security have made calls to DaBella and ***** said they are as shameless today as they were in April of 2023.
  
  I still have contact with him now, he sold me my roof from DaBella and there were no problems on that job 

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  

  Business Response

  Date: 09/30/2024

  We have been actively working towards a potential solution with the customer. At this time, we would like to request mediation to facilitate the process.

  Customer Answer

  Date: 10/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am open to meeting with them if its the only way to have this be over

  I still dont trust them. 
  
  
  ****** Morff ********

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against DaBella of ****************, ********. In July of 2024 I signed a contract with the DaBella sales agent for replacement of siding for my home on **********************************************************************. Work started in second week of August 2024 with a subcontractor. The siding work was done fairly quickly and was done well. There were a few issues that caused it to fail the initial inspection. I immediately reached out to the Office Manager (**) at the ****. Springs office and I was told that in order for these issues to be resolved, I had to make a full payment, which I did. In the final paperwork I stipulated that the siding issues (missing caulking) and the drywall issue caused by the siding crew, will need to be fixed. The ** and sales agent **, indicated that a "work order" would need to be issued first. After a week or so, I was still waiting for the work order which by the way was never provided. I made direct contact with the manager of the siding crew and on the same day, he immediately sent a crew member to fix the caulking and exterior socket problems. Since I never heard back from the ** for DaBella I emailed him saying that I would find my own drywall person to fix that problem and he responded that I would be reimbursed, along with the surplus building materials (26 plywood panels). Here we are in almost the middle of September and I have not been reimbursed for either the cost of repairing the drywall or the surplus building materials. The total came out to be $744 and a detailed invoice was remitted to the ** through email with a payoff date of September 11, 2024. I never got a response to any emails I have sent over the last week and a half so now I am submitting a complaint through the BBB. If I don't hear back from someone at DaBella, my next step will be to seek legal recourse.

  

  Business Response

  Date: 09/13/2024

  We understand the concerns you have faced during your siding project. According to our records, a reimbursement was mailed to the customer on 09/09/2024 and is currently in transit. Should you need any further assistance, please contact us at customer service at ************ select option 1. We appreciate your patience.
  

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22275652
  
  I am rejecting this response because I never received a reimbursement but I will give it a couple of more days. Otherwise the rejection will remain.  Also, your DaBella **************** office is trying to get more money out of me for the gutters that are part of the siding project.  I provided copies of the checks as well as the revised addendum to the original contract.  DaBella employees have a problem with communication, not just with the customer but also with each other.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a significant issue with the bathtub installed during my bathroom remodel by DaBella, dated August 7, 2023. Less than 1.5 years later, the tub has developed a crack, which is unacceptable for a product that should last much longer.When I contacted DaBella, I was informed that the tub falls outside of your 1-year warranty. I was then told it would be escalated to ******* for resolution. On August 28, 2024, I received an email stating that Dabella was still waiting for a response from *******, and that I should file a complaint with the BBB due to their lack of response.However, my contract is with DaBella, not Jacuzzi. It is DaBella's responsibility to resolve this issue as you were the company that sold and installed the product. Expecting me, the customer, to file complaints or chase down a manufacturer is unreasonable. This is an issue that DaBella must address directly.At this point, I am unable to use my bathtub/shower due to the crack, and the delay in resolving this is both frustrating and unacceptable. I have attempted to contact customer service multiple times, and while I was told the matter was being escalated, I have yet to receive a follow-up or any concrete answers.Please provide me with an update as soon as possible, including the next steps to resolve this issue promptly.

  

  Business Response

  Date: 09/11/2024

  Thanks for highlighting these concerns. We care and understand how frustrating this situation has been for the customer because of the lack of response from *******. The customer's job was completed on June 30, 2022, and the initial complaint about the cracked tub was made in July 2024. According to the contract the customer signed (provided to the customer for reference), the labor warranty was valid for one year from the completion date. The Jacuzzi (formerly Bathwraps) warranty, however, includes a Limited Lifetime warranty with no caulking maintenance. Since we no longer sell Jacuzzi products, we have reached out to ******* to open a claim on the customer's behalf. Despite using all available resources, we have been unsuccessful in obtaining a response from them. We understand that you feel we should take responsibility for this issue, but unfortunately, it is not in our control and we are at an impasse with *******. We recommend filing a complaint with the Better Business Bureau (BBB) against Jacuzzi for their lack of response, as they are the manufacturer and the appropriate party to resolve the customers issue.

• Initial Complaint

  Date:09/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Illegal door to door sales, knocking on doors with no soliciting signs which violates the required permit for door to door sales, and employee also stated he did not even have the permit needed for any door to door sales.

  

  Business Response

  Date: 09/06/2024

  Thanks for highlighting these concerns. It is unfortunate to hear about any frustration or inconvenience caused. Please know that we take your feedback seriously. Per the customer's request, we have proceeded in adding the customer's number to our internal Do Not Call list. If you need immediate assistance, please don't hesitate to contact us. ************ select option 1.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22247413
  
  I am rejecting this response because:

  If you look at their reviews on ******* this is an ongoing issue and many other people have wrote reviews about their salesmen doing the same thing.  Nothing changes, they say they will fix the problem and then never do. They really need their licensing called into question.  There should be consequences for harassing people like they do. 

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/13/2023 complete payment $16,305.00 for five-triple pane widow installments on south side of residential house. ****** have 50-year warranty. Installed ~ 2nd week of December. Crack on edge of one widow noticed mid-February and reported to Mr. **** 02/21/2024. Mr. **** sates it's submitted on 03/04/2024. Undocumented phone calls made. 07/11/2024 visited Mr. **** at office and he would get update. 07/12/2024 Mr. **** looking for my replacement. No response again from Mr. ***** this time five weeks have passed. 08/20/2024 text King 08/23/2024 he responds window in ******** for next shipment west. 08/26/2024 I asked when is that next delivery date and no response to date. Got delayed responses, poor customer service, poor communication, non-compliant with warranty, window has several cracks and currently the pieces of outside pane are falling on the deck and yard so daily inspections for glass shards conducted because of safety issue. It's been over six months to replace the window. This time frame is unreasonable. The replacement is a simple pop out and pop in window, no frame replacement. I am 63 years old and I've been polite, respectable, never made threats, spoke no profanity, or raised my voice. All on a professional level. See list of Events and pics uploaded. All I ever requested is to replace the manufactured flawed window.

  

  Business Response

  Date: 09/09/2024

  We understand how important your concerns are, and we want to address them as accurately as possible. Weve attempted to reach the customer by phone but have not been successful in connecting. Weve left a voice message with details including our local branch information, the specifics we need about the window, and a direct contact number. Please get back to us as soon as possible so we can address your concerns and provide the assistance you need. We look forward to hearing from you soon.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22247238
  
  I am rejecting this response because:

  My received a message on her cell number on 09/06/2024 Friday at 3:19 p.m. from **** in *********  **** stated she was leaving early.  So, I attempted to contact her next business day on Monday 09/09/2024 at 10:17 a.m. and left message stating I had labels and would text pic of labels to Mr. **** and I would also drop a hard copy off at the office.  Copy of label was delivered in person on 09/09/2024.  Therefore, I responded within a reasonable time frame prior to when I received the email from BBB.  See Chapt 2 List of Events.

  My complaint is not resolved because I still have no window replacement.

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/17/2024

  We would like to provide an update on our recent communication with the customer regarding his replacement window order. On September 13th, we successfully processed and confirmed the order for the replacement window. Following this, the local branch made an effort to reach out to the customer by phone to inform him of the order confirmation and discuss the anticipated timeline for the window installation. Unfortunately, we were unable to reach the customer directly but left a detailed voicemail message, including the relevant information and a personal point of contact with a phone number for follow-up.
  Our next steps are to monitor the replacement window order and establish a timeline for installation. We will contact the customer with updates as soon as we have more details. We are committed to ensuring the customers satisfaction and will keep him informed throughout the process. Please reach out if any additional information is needed.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22247238
  
  I am rejecting this response because:

  During *************** visit on 09/09/2024 **** was given my cell phone number as primary contact and my landline number as secondary contact.  Instructions were not to call the number on the contract, to call numbers provided as previously mentioned.  However, on 09/16/2024, **** calls my wife's cell number even though I informed her on 09/09/2024 to contact me by my updated phone numbers.  On 09/17/2024, I called the generic DaBella ******** phone number *************) and requested the number change.  Finally, as of today (09/19/2024), **** called the correct phone number and gave me an update.  **** stated she would keep me updated with the window.

  On 09/19/2024, ****** conducted an onsite inspection.  My wife and I showed him all the five windows installed and expressed our concerns.  On top of the original window replacement and with inspection, other issues were identified.  ****** was respectful and professional.  See attached Chapter 3 for additional List of Events.

  This is rejected because the window is not replaced.

   

  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/27/2024

  On 9/20, a Project Manager from the window manufacturer personally visited the homeowner, thoroughly reviewed the window replacement, and ensured all remaining punch-list items will addressed with care. As of 9/25, we are excited to confirm that the new window is on reorder, and weve expedited the process to ensure the replacement reaches the customer as soon as possible! We remain fully committed to keeping the Homeowner updated every step of the way, and the current *** is 11/15. Thank you so much for your continued patience and understanding

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22247238
  
  I am rejecting this response because:  DaBella's response information (09/27/2024 via BBB) is incorrect to some degree and the window is still not replaced.  Again, I'm receiving conflicting information as I have had in the past.  I was told the window was ordered, then some confusion, then ordered again, then window in ********, then apparently, it's not in ******** so then need a S/N is needed to order again.... just refer to attached Chapters 1, 2 & 3.

  Yes, ******, with Alside, project manager did visit my house, however he visited on September ******* and not September 20,2024.  On September 19, 2024, and at time of visit, ****** stated he had ordered the window.  DaBella's current BBB response states, "As of 9/25, we are excited to confirm that the new window is on reorder, and we've expedited the process to ensure the replacement reaches the customer as soon as possible!".  Therefore, this is conflicting information because ****** stated on 02/19/2024 the window was ordered.  In addition, ***** on 09/19/2024 stated the tentative ship date for the window was 11/15, which indicates the window was ordered.  Refer to my Chapter 3.

  On 09/19/2024, **** and ****** stated they would keep me informed with updated information.  If the window was really ordered on 09/25 and not 09/19, then how come I was not notified by either ***** or ****** the window was ordered on 09/25.  **** and ****** stated they would keep me updated.

  DaBella's response via BBB is rejected due to no window replacement and false information provided in my Chapters 1,2 & 3 and false information in the current response.  Reminder....it's been seven months and no window replacement. 

  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on June 3rd to have ****** replaced on my house. I was later texted and asked to clarify if I wanted a certain part of my garage replaced, I said no as it could save us up to $1,000 to not have it done, but then was told I had to replace it because of the location and it was covered by the price quoted in the contract anyways. I was fine with that.Come installation day, the siding for that section never got delivered and turns out, never had to be replaced because it wasn't even in the way of the other siding as I was told that it was. So I was lied to. I never wanted it replaced from the beginning. So I was fine with it not being replaced, I just want a refund for the section because the work was never done. In the screenshots, she clearly says that the cost of that part of the garage (could potentially save us $1,000 if we didn't have it done) was included in the original contract of $33,000. Since the work was never done, I want that money back. I'm not wanting to play for work that was never done. I have been emailing, calling, and texting with ****** and ******** with Dabella and haven't gotten any replies. All I am asking is for a refund of work that was never done or to take money owed off of our loan.

  

  Business Response

  Date: 09/05/2024

  We understand the importance of accurate material costs. We are pleased to share that we've peacefully came to a successful resolution. After working closely with the customer, weve issued a refund that exceeded the customer's expectations. The customer is enthusiastic and satisfied with the outcome. Thank you for your patience and collaboration in reaching this resolution!

  Customer Answer

  Date: 09/10/2024

  I worked with Dabella customer service and was able to resolve the issue within 2 hours after I emailed them which is so much better than the no response I was getting from their sales rep for more than 2 months. 

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are crooks the salesman pressured me to sign the contact he called his boss and told me I could save thousands if I signed that day, it was 8/17/2024 well I gave him a down payment of $500.00 then we had second thoughts and I called the salesman and told him we were going to get our own bank financing so hold up I thought it was on hold I canceled payment on the check on 8/22/2024 then I get text on 8/28/2024 saying they ordered the materials I called the manager he said the stuff had been ordered so if I back out now I would have to pay half for restocking that would be $15,000.00, The bank cashed the check on 8/26/2024 so I have problems with them over that and we had a storm on 8/13/2024 and they never said a thing about the storm damage another roofer looked at my roof and said my insurance should fix it, Dabella had told me they needed to replace 37 sheets of plywood and the other roofer said it didn't need any plywood so ******* was charging $150.00 per sheet for nothing the hole thing is a mess

  

  Business Response

  Date: 09/06/2024

  Thank you for bringing this to our attention. We have spoken with the customer regarding their request to cancel. As per the contract they signed, cancelling outside of the rescission period incurs a 50% charge of the total job cost. This charge covers not only the materials ordered for the job, but also the contractor's labor and administrative costs associated with the project. As previously mentioned to the customer, their options are to either move forward with the project as planned or cancel and pay the 50% fee.

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My private information was released on the internet in retaliation. As verified by the ***************** Has never happened to me before. Aggressive sales tactics and invasive attempts to continue contact after being rejected. I asked them not to continue calling. ******** and repeated calls after I told them to get off my property or be trespassed by sheriff.Im trying to open a criminal complaint for publishing my private information, obtained from the free estimate agreement. If my criminal complaint is unsuccessful I will sue as provided for in law for abuse of telemarketing.

  

  Business Response

  Date: 09/03/2024

  We understand the importance of consumer privacy and wanting to protect personal information. According to our records, the consumer's information was obtained through our canvas efforts, during which we obtained written authorization to contact the homeowner. A copy of this authorization may be requested through our customer service team at ************ option 1 or by emailing us at ****************************************** Upon immediate request, the consumer was placed on our internal Do Not Call list. For peace of mind, DaBella does not sell or share consumer information. Our privacy policy may be found on our website at, *********************************************************** for additional information. 

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a siding job done by the company in the fall of 2022. Halfway through, the job was done in the wrong color, and we later signed a contract agreeing to finish the project for a price markdown. The initial project was plagued with issues from a salesman who had lied to my wife and I about specific details related to the job to a manager who tried to strong-arm us for his staff's failures and oversights. We were relieved to have the job done and to move on from the horrible decision to use ******* to live in our home.In July 2024, I noticed Caulk work that didn't look correct. After a short walk around my home, I noticed dozens of other issues with the caulk work specifically. On July 31st, 2024, I contacted DaBellas customer service to have the issue resolved, as the product has a 15-year warranty. Since July 31st, 2024, I have had issues with customer service scheduling appointments that no one shows up for, before ultimately pushing an email to the local office.The local Idaho Falls office sent the crew who did the initial installation to inspect their own work. The general manager of the Idaho Falls office, *********************, came out to walk around and hear my concerns during the second week of August. he assured me this was a high priority for him and he would resolve the issue I gave him three weeks and called the Idaho Falls office project manager today (AUG282024). During my conversations with *************************, it became very obvious to me that the project manager was still completely out of the loop, and the Idaho Falls office has made no effort to correct the issues on the job they had done just two short years ago.I am repeatedly reassured with no results and feel I am getting the runaround. Please help.

  

  Business Response

  Date: 09/06/2024

  We appreciate you bringing this to our attention. Our customer service supervisor has attempted to reach the customer and is actively working to connect with them to resolve the matter. Please contact us at ************, option 1, so we can collaborate on finding a viable solution.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed windows in my home 7-4-2024, I have been trying to get a defective screen replaced ever since! They do not call back! I have called the salesman ******, he took pictures & said it would be 2 weeks, that time passed and NOTHING! So I called the office, *********, she said ****** had done NOTHING and that she would get it taken care of but it would take 2 weeks...it's been 3 1/2 weeks...I called and was told they would call me the next day....that was a WEEK AGO!

  

  Business Response

  Date: 08/28/2024

  Thanks for pointing out these challenges! Were pleased to inform you that we have came to a resolution with the customer. In addition, weve established a regular communication plan to ensure their continued satisfaction.