Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contact sign date 6/22/24 measurements date 7/2/24 Install date 8/21/24 What has been paid $2392 still to be paid $7173.84 Total project cost $9565.84 Committed to provide replacement windows and trim [to are liking (according to salesman)]Dispute window screens do not cover the opening like the displayed model promised, and they were to replace the outside trim to look like what was there and it different and inside they damaged the wall next to one of the windows and have not fixed it, also a walk-through with the installer was never done and instead he just demanded a signature stating that it was to show he was done and had another job to get to Have contacted the business they say there looking into it, but wanted help dealing with them cause I feel like there installer took advantage of my elderly mother inability to walk to get a way with doing bad work also they're saying we can't withhold the remaining payment to make them fix the problems

  

  Business Response

  Date: 08/27/2024

  Thank you for bringing these challenges to our attention. We are thankful for the customer's openness to discussing the next steps under our warranty. Weve addressed these concerns with the customer and have reached an agreement on how to proceed. Our team is actively working towards this resolution.

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they said they will be coming to do repairs on the 2nd of September, hopefully the repairs will be in line with the contract and make area they worked on look like the salesman promised.
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted DaBella Windows to replace the windows in my house. I specifically requested that the windows be as large as they could be in my existing rough openings. My three large picture windows were replaced with windows that were much smaller than the ones they replaced. One of them is at least six inches shorter. The contractor had to add multiple 2x4's both above and below the window making the rough opening smaller so they would fit.Please see the attached documents for more detail.

  

  Business Response

  Date: 08/15/2024

  We appreciate the opportunity to address your concerns. We've confirmed that the windows were measured and installed correctly however, the discrepancies are likely due to the fact that casing, jambs, and plaster are not factored into the critical measurement. While the windows are the same size as the replacement, no line and case was included with the order and once those items are removed, the window will appear smaller and the opening where the casing used to be must be filled in. To ensure the customers satisfaction, we are happy to address the matter and work towards a resolution that is satisfactory to all parties. The customer should expect a call from the General Manager to arrange a visit to discuss their options. We can also confirm a ticket was opened to address the screens and locks as previously communicated. 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  windows were not measured right installation was done poor outside window trim was wrong job has taken longer than expected

  

  Business Response

  Date: 08/15/2024

  We appreciate you highlighting this issue. We spoke with the customer yesterday and informed them that the windows are currently on reorder. We have submitted a rush request to expedite their arrival. The customer was appreciative of the update and understands that the job was not completed due to this reorder. We will provide an estimated time of arrival as soon as we receive it from the manufacturer.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello-Again about these Premine ******************************* Gutter covers I purchased on May 27th 2024 that were to be installed on these gutters for ******* I was told they would would be installed on July 31st by your office manager here in *********. They are not and I have not heard a word since. ****** dollars later its becoming evident that DaBella is blowing me off. Why? Is the only question in my mind. I wasnt even looking for your gutter system as advertised on your web site, and the brochure I received after being told that this system was the only way to go. Bottom line - I went ahead and purchased this system and have not received what I paid for. Did I receive the roofing system I spent 30 grand for? I dont know. So, As a custom of your company, Im asking you ******* to be reusable, and ether tell me why you think I should not have the product you advertise on your web site and in this brochure I received at the point of sell. This system you continue to tell me will be installed. Or come and install it. I dont think this is an unreasonable request.Thank you.************************* ****************************************************** ************

  

  Business Response

  Date: 08/14/2024

  We have spoken to ******************** regarding the recent job. The job was completed on August 5th but there was a miscommunication from the installer to the customer about the completion status. The customer's local office has been contacted and will be sending the installer back to the customers residence to get their signature, ensuring they are satisfied with the work performed.

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22124275
  
  I am rejecting this response because: ******* was not at my home on August 5th. The pictures they have taking and sent to slow the gutters covers I purchased were installed -- These pictures are not of my house. They know this. The gutter covers in the pictures " are" what I order. But as of today, August 16th. They are NOT installed on me house. Just come do the job--------------------------------------------------------  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella took advantage of my elderly mother and her husband. They charged them $36,000 for a roof (WAY more than it should have ever cost), made no insurance claim for any damage to the roof, and violated by Minnesota law by never pulling a permit to work on the roof. They sent my mother and her husband to a finance company they appear to partner with that charged two people living on $2200 per month 11.9% interest and almost 1/5 of their monthly income. The practice of DaBella by not pulling permits, having none of their work inspected, and doing this to vulnerable elderly people is horrible. I now cannot sell their house because there is no legal roof on the home. My mother resides in assisted living and her husband passed just weeks after entering into the contract with DaBella.

  

  Business Response

  Date: 08/16/2024

  We take all feedback seriously and want to address your concerns with the utmost care and transparency.

  We would like to clarify that no one was taken advantage of in this situation. The request for a new roof was initiated after the complainant's mother and her husband voluntarily submitted their information through our online platform. We conducted a thorough assessment, confirmed the necessity for a roof replacement, and proceeded with the project after they agreed to the terms of the contract while fully competent. The job was completed in full compliance with the agreed-upon terms.

  It's important to note that we do not open insurance claims on behalf of homeowners. That responsibility lies with the homeowner, as it's a personal decision whether or not to involve insurance. Additionally, we encourage you to review the website of the city associated with the property to verify that we did, in fact, pull the necessary permit for the work performed.

  We empathize with the difficult circumstances surrounding this situation, and feel we have done everything in our control to exercise care and understanding while honoring the mutual agreement set by both parties.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22120954
  
  I am rejecting this response because:  The statements made by DaBella are inaccurate and do not resolve the complaint.  The fact that they are indicating that they performed the work as contracted is highly concerning.  376 days passed after the work contract and after I filed a complaint with the ***************************** before DaBella did anything, and still the roof is not legal. My mother and her husband were financially exploited by DaBella's business practice and the company seems unapologetic about how it treated them.  

  DaBella charged an exorbitant more than $36K for a roof that was never legal and sent my mother and her husband to a lender that would take about 20% of their meager income, while they were getting food from a food shelf.  

  I am concerned that this practice will be carried by the company against other vulnerable people like my mother and her husband.  

  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 09/04/2024

  Please find attached the Court-ordered Letters of Guardianship and Conservatorship issued in *************, **********  I am my mother's legal guardian and conservator and was given the power to make legal decisions etc for her due to her dementia/Alzheimer's. If you need further consent from my mother, I can also get that.  However, legally I am required to handle her legal matters and financial issues.  I ask that the attached guardianship/conservatorship document be treated as a confidential document.  

  Further, we were provided the attached documents that the Dabella representative told my mother to sign.  Although my mother did not sign the contract (her deceased husband did - who was severely medically compromised and a vulnerable person at the time), she stated that the man from DaBella gave her the attached paperwork and told her to sign it.  She did not inspect the roof, see photos of the roof, or know anything other than that he told her it was done and she needed to sign the papers.  She was never told that no permits had been pulled for the roof and that no inspector had ever approved the work be done OR verified the work was complete.  Put simply, no legal process was followed by DaBella.  My mother told me she just signed what the man from DaBella told her to.  When I showed her the attached paperwork, she pointed at the two of the signatures on the attached paperwork (see red markings) are not her handwriting or her signature.  The green markings show her signature - though she did not know the status of the roof when she signed them per his instruction.

  I would like to provide my step-father's medical information showing the state of his medical compromise and vulnerable status at the time of this contract.  I have also reported that the amount of money charged for the roof was astronomical and exploitive of my mother and her husband.  Please confirm that I should send the medical records to this email address.  I have obtained two alternate quotes for the roof.  The DaBella paperwork shows that they charged my mother's husband $36,000+ for the roof and put in the paperwork that there was an additional $4,000 discount, meaning they were told this is a $40,000 roof, which is simply wrong and exploitive.  Please confirm if I should submit his medical records and other roof quotes to you.  

  Thank you,

  ***** ****

  Cell: ************

  

  Business Response

  Date: 09/18/2024

  An onsite inspection is scheduled for September 27th to thoroughly evaluate the situation. We have been diligently working with the complainant, outside of this conversation on the BBB platform, to address all concerns and ensure a positive and fair resolution for all parties. We will gladly provide further updates once the inspection is complete, as this process is already well underway. We do not exploit the elderly in any way, shape, or form. While we fully empathize with the health-related challenges in this situation, we have acted with integrity both when the contract was signed and throughout our dealings.
  Given our ongoing efforts to resolve this matter directly, we remain committed to a fair and thorough resolution, and we appreciate your understanding as we continue to address this issue.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22120954
  
  I am rejecting this response because:

  Although the roof has now had a scheduled permit and we hope to resolve things, the business practice utilized by DaBella was predatory.  As I outlined, the company fraudulently told ***** *****, who had no role in the roof contract, that the roof was complete, had her sign off on paperwork stating such.  They then appear to have added two signatures to the document that are not hers.  That secured DaBella receiving over $36,000 for a roof that was not complete, and vastly unfairly priced. 

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/25/2024

  Thank you so much for your continued patience and understanding as we work to address your concerns. As noted in our previous message, we have an onsite inspection scheduled for September 27th, where we will thoroughly assess the situation to ensure a fair and transparent resolution.
  Please know that we uphold the highest standards of integrity in all of our business practices and take your concerns very seriously.
  We appreciate your cooperation and look forward to the upcoming inspection, confident that we can reach a positive and amicable resolution.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22120954
  
  I am rejecting this response because:
  The issue is not resolved. I submitted a comprehensive complaint previously and will keep you updated  

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 10/03/2024

   
  Dear BBB:
  
  Below is the details on our availability for a Mediation Hearing:

  We politely decline the request to mediate as the complainant is not our contracted party and the matter has been addressed. 

  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  
  
  Please Place an "X" next to the Day of the Week you are Available and work best for you: 
  
  ____Mon. ____Tue. ____Wed ____ Thurs. ____ Fri.
  
   
   Please Place an "X" next to the Time  you are Available and work best for you: 
  
  ____ Morning ____Afternoon 
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  Thank You.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the company put siding on my house in April of 2024. I had siding put on my house. The job was not completed. I have spoken to the company, spoken to the installer, and spoken to the salesman. They ALL just BLOW ME OFF. They promise and do not deliver.

  

  Business Response

  Date: 08/13/2024

  Thank you for bringing this to our attention. We understand how frustrating this must have been for you, and we want to assure you that we are committed to ensuring you are happy with your siding installation. Our installers are scheduled to visit your property tomorrow to address and repair the issues with the siding. We genuinely appreciate your patience, and we want you to know that providing our homeowners with the best experience is our top priority.

  
  If you have any further questions or concerns, please call us at ************, Option 1.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22119672
  
  I am rejecting this response because: I have heard this before.  If they come and finish the job properly I will advise you
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. when scheduled, i was quoted it would be a one day job. It took two and 1/2 days. I had to cancel other scheduled activities for the additional days.2. while removing the old roof, no effort was made to protect ornamental shrubs. the shrubs were damaged.3. was told that i would receive credit for any unused plywood that i had purchased. Installers took five sheets of new, unused plywood. No credit has been given.4. language barrier made communicating with installers next to impossible.5. "*******" called and stated she would research the issues and call back. As to date, no further call from this person, tried to contact her at *********************** twice, no response.

  

  Business Response

  Date: 08/14/2024

  Thank you for bringing your concerns to our attention. We genuinely value our customers and strive to provide the best possible experience for every homeowner we serve. We have thoroughly reviewed our records and unfortunately, we have not received any recent responses, missed calls, or voicemails from you on our local office phone. In our last interaction, we made every effort to clarify the situation, particularly regarding the damage to shrubs, which is not covered under the terms of our contract. While we sincerely apologize for any inconvenience this may have caused, we are unable to offer compensation as this falls outside of our contractual obligations. Regarding the roof deck, we ordered and used the necessary 45 sheets of plywood, as we explained to you during our discussions. As you can see from the attached photos, the existing shiplap roof deck did not meet GAF installation guidelines. The roof, covering 15 squares, required 3 sheets of plywood per square, totaling 45 sheets. This calculation ensures that there were no leftover materials, and all were used as intended. We wrote off the change order for the unexpected plywoood due to the customers unwillingness to cooperate and dissatisfaction with the installer's language proficiency and refusal of further payment.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They gave us a quote to have a roofing and raingutter job done. We decided to take off our patio so we didn't have them roof that part. They said that they would refund us the amount that it would cost to roof the patio. So far no refund and it's been a year. We have tried contacting the sales man several times but no response. We have talked to customer service several times. They did finally have the rain gutter come and fix what they installed wrong. That took three visits to fix them. They had to come and fix the flashing around the chimney that the sales person told us they would make it look like new.

  

  Business Response

  Date: 08/16/2024

  Thank you for your patience while we thoroughly investigated the matter. After reviewing the details, we will be issuing the refund. We sincerely apologize for the delay in processing this for you.
  Please be advised that the check will be sent out on August 22, 2024. Once it has been shipped, we will provide you with a tracking number via email. Kindly note that you will need to be present to sign for the package upon its arrival.
  We deeply appreciate your understanding and trust. Our goal is to ensure that every aspect of your experience with us is as seamless as possible, and we take full responsibility for making things right. Were committed to providing you and all our homeowners with the best service possible.
  If you have any further questions or concerns, please don't hesitate to reach out to customer service at ************, Option 1.

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coming to my home at 8:00 pm. Multiple times after refusing service multiple times.

  

  Business Response

  Date: 08/09/2024

  We apologize for the disturbance. While we do have representatives who go door-to-door offering free estimates for services in the community, we recognize that not everyone is interested in our services. Additionally, we have added you to our Do Not Call List.

  Thank you for your patience and understanding.

• Initial Complaint

  Date:08/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a shower installed in 2017 approximately $8000. The company then was called REVE Baths Tub and shower. The shower pan was pressed to size. When pressed the corners were too thin and they are breaking out. I've contacted DaBella. They say their contractor Bathwraps, no longer works with them. I've called *******, who now owns Bathwraps. No one will do a thing for me and my shower is falling apart.

  

  Business Response

  Date: 08/09/2024

  Thank you for bringing this to our attention. We sincerely apologize for the issues youre experiencing. We have forwarded this to our warranty claims department, and they will be reaching out to assist you. Rest assured, our goal is to provide our homeowners with the best possible experience, and we are fully dedicated to meeting that commitment and we are here to help.

  If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly at ************, Option 1.