Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is taking advantage of a senior citizen. This initial order was on April 10, 2024. It's now August. On June 17, they were ready to schedule the installation. This didn't get done until July 22. They took over three months to get supplies, to schedule an install and actually do the install of a sliding glass door. The door was installed and after they left it was discovered that they had torn the siding off the house and tried to cover it up with the stairs. They have been contacted several times but this issue is still not resolved. I would like the issue fixed as I am trying to sell my house. Also, I want a refund for all of the stress this has caused during an already stressful time. This company has also not done anything without being prodded.

  

  Business Response

  Date: 08/09/2024

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you've experienced. We want to assure you that we are fully committed to resolving these issues as quickly and efficiently as possible.
  We have been in contact with Alside, the manufacturer, and they have made several attempts to reach out to the homeowner between July 23rd and the weekend of July 30th & 31st. They most recently attempted to connect on August 3rd, but have had difficulty reaching her. Our local General Manager also spoke with the customer directly, and she indicated that she is fine with the current situation and does not feel compensation is necessary as long as the issues are resolved promptly.
  To ensure this happens, we are scheduling an installer to come out this weekend, either on August 10th or 11th, to address the errors on your home. Once the work is completed, we will also reimburse the customer for the minor painting needed on the affected area of the damaged siding.
  

  We genuinely appreciate your patience and understanding as we work to make this right. Our goal is to provide our homeowners with the best possible experience, and we are dedicated to meeting that commitment. If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly at ************, Option 1.

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan 2024, I paid $6000 for new siding on one side of my house. In May 2024, I discovered that the siding was coming off the house ( not sealed in 2 places) and that the access door wasn't fitting properly. I contacted Dabella customer service on 5/17/24. In the beginning of June (I wasn't told they were coming out to fix anything), someone fixed the siding that wasn't sealed but didn't fix the access door. In late June, a large chunk of siding came off the house and siding was unsealed. Contacted customer service. Again, without my knowledge, someone came out and fixed those two spots but still didn't fix access door. In July, ****** came to the house to see that the access door still was not fixed and that the spot on the side of the house was once again unsealed. He took pictures stating it would be fixed in next 2 weeks. I have not heard anything from anyone since then. I still have siding that is unsealed and an access door that doesn't fit and is being used by critters to get into my house.

  

  Business Response

  Date: 08/09/2024

  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you've experienced. We understand how important it is to have these issues resolved promptly and correctly, and we deeply regret the delays and communication lapses you've encountered.
  Please rest assured that our installers will be at your home this Saturday to address the remaining issues. We genuinely appreciate your patience and cooperation. Our goal is to provide our homeowners with the best possible experience, and we are fully dedicated to meeting that commitment.
  If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly at ************, Option 1.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, ******************************** Small Claims Court of $2535.00 against Dabella. The judge gave the company thirty days to pay the judgment. After several text messages and a reminder that the judgment needed to be paid within thirty days, DaBella's representative said he didn't know where I got "within 30 days from." I texted that the judge ordered it and sent him the ** State law regarding small claim judgments. I received a check in the amount of $2,500.00 on the 31st day via ****** Not only did they wait until the last minute to pay, and this was after several promises to pay back my deposit which finally resulted in a Small Claims case, but they didn't pay the $35.00 filing fee which they were ordered by the Court to pay.

  

  Business Response

  Date: 08/07/2024

  Thank you for bringing this to our attention. We understand how important it is to resolve these matters promptly and sincerely regret any inconvenience this has caused. We want to assure the customer that both payments have been sent and received.
  If you have any other questions or concerns, please feel free to reach out to us directly at ************, Option 1.

  We are here to help and ensure you have the best experience possible.
  

  Thank you for your understanding.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern: My daughter, not I, received a text this morning claiming that the "project" had been completed.There are two projects, neither of which have been completed. ******, apparently manager of the ************* was clearly told this Thursday morning (see below), and an additional text sent Thursday evening, showing surprise that nothing happened that day. Nor has anything been done to correct the issues in the days since. ****** also told my daughter that Dabella would help pay for the extra a/c electricity cost, due to the broken door. Not a word. Note: Issue #1 in t he email was partly corrected before I sent the email. However, the vent covers have not been replaced. Nor have the lower level gutters been fully reattached. Also note; Contract clearly indicates there is a child under six in the house. In fact, he is under two years of age. At my own expense, I had an independent inspector review the work on the two projects today. ADDITIONAL ISSUES HAVE BEEN FOUND, regarding the ROOF and SIDING. I will be forwarding his report to you once I receive it. (He called to give me a quick update.) ****** was informed of this upcoming inspection early last week, making his inactions ESPECIALLY surprising. Pleases let me know when the gutters will be re-installed, debris collected as per contract, and how we should proceed with repairing the door. ****** had a company go out and give an estimate, as did I. I shared my info with ******, but I have heard nothing form him since Wednesday night. I would MUCH prefer that the person contacting me NOT be ******.

  

  Business Response

  Date: 08/09/2024

  We apologize for any frustration the customer has experienced during the course of their project and have been in contact with them throughout the process. We are actively working with the customer to address their concerns and have communicated the sliding glass door will be replaced and roofing and siding concerns are being addressed to ensure their satisfaction. 

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22065247
  
  I am rejecting this response because: we havent heard from this company in almost a week and a half when we are constantly calling calling the call center asking to speak to somebody above the people we have spoken too. Again, they are still not communicating. Whats happening with the door or when it will be replaced or when the roof and the siding will be fixed properly we had had our own private inspector come out that found that this company did an absolutely sloppy dangerous job. This is the same roofing company that when they were at my house, they used a rock to wedge their ladder up and a result of that for not moving the rocks off the deck. I rolled my ankle very badly, so we will not accept their response because again theyre communicating with everyone except myself or my dad whom is on the contract. With the sliding glass door being broken for as long as it has, and the heat wave, we are having it is skyrocketing our power bill. They originally told us when they broke it on a Wednesday. It would be fixed that Friday and they have done nothing to replace it. They remove some of the broken glass which they left all over our deck. We have asked them three times to come back and clean it up. They refused, its all under our deck where it fell through and in our contract, we had stated that we had small children and animals and that daily cleanup was a necessity. 
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 08/15/2024

  We have been in contact with both the contracted homeowner and resident within the past 7 days. We have clearly communicated that if the resident continues to create a hostile work environment for our personnel, we will be unable to proceed with the resolutions we have discussed. We have also conveyed our willingness to address the project concerns, specifying that the roofing issue must be resolved and paid in full prior to addressing the siding. Regarding the sliding glass door, we presented two options: either we will replace and install the glass using our own installers, or we can reimburse the homeowner for using a third-party installer of their choice. The homeowner has not yet decided on their preferred option. They have expressed a desire to hire their own installer but are unwilling to pay out of pocket, despite our prior explanation that we are unable to pay another installer directly.

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22065247
  
  I am rejecting this response because: everything this business is stating is completely false. They have not communicated with us at all. Had they communicated with us on last Friday when they claimed it was a hostile work environment. There wouldve been no hostile work environment to begin with. I tried all day trying to find out what time these gentlemen are going to be at my house. I tried calling the gentleman in charge ****** the whole way home just to find out if there were people at my house and what the game plan was he ended up blocking my number instead of just answering it and letting me know the plan so when I got home from a long day at work with my baby all the sudden four vehicles show up at my house. Nobody has any identifying identification or showing who they work for. Nobody spoke English. I asked them to have their boss call me. I asked them  to not get on my property until I know that they were with the company getting a hold of the business again nobody would answer I said on a message through the *********** that I did not want anybody on my roof at 6:30 at night on a Friday when its just me at the house and nobody speaks English  the business then made up lies, saying that I was drunk which I do not drink. Ive been grieving the loss of my brother recently so emotions are high, but I never threatened to kill anybody. I just did not want people that couldnt communicate with me who they were on my property at 6:30 on a Friday , since then we have not heard from the company they did claim that they were going to have the people come out on Tuesday and nobody showed up. There is absolutely zero communication. I dont know why they say. They are in communications with us. There is one gentleman that when we write him an email he just decides what to respond to so we still have no answers . Theres still broken glass all over from where they broke our back sliding door and have not replaced it and with how hot it is its been an issue keeping the house cool because the air conditioning escapes. They said they would fix it in two days. Its been three weeks . Weve had to call numerous times to remind them of the contract that we have small children and small dogs and so the work area needs to be picked up daily, which they have not done there still their old soda, cans, water bottles, and trash from three weeks ago we dont feel comfortable signing off on anything because they wanted us to sign off right away when they were finished, and we ended up hiring our own private inspector who found that theyre just putting , new roof tiles over rotting wood, which is absolutely acceptable. Theyre cutting corners with the siding job because our inspector found issues with that too and this company does not seem to care about customer service or being in communication even before this project started we were promised to prove it that nobody will just show up at our house. We will always be warned. Nobody will show up unannounced and since day one theyve shown up unannounced they started this project a week early without our knowledge that they were coming out so we werent able to get the house ready and everything ready for them , this is the form of customer service that my father ever dealt with multiple issues on their end that they just try to turn back on us when clearly its their fault. Theyve been in trouble with the roofing company before hand that came out because they left a rock and I hurt my foot , so trying to communicate and ask is this the same roofing company from before they wont tell us because they claim that back when I hurt my foot and they used a rock to wedge their ladder that they fired that entire crew but obviously that was a lie. 
  this company needs to be held accountable for their false advertisement, their lack of customer service and compassion, and the fact that they cut corners and do things cheaply and not code. Its been 2 1/2 weeks since I have heard from anyone directly from this company and its my property that theyre working on out here and thats just unacceptable. This company is trying to say that Im crazy and Im drunk Dont drink I just recently lost my brother. I dont touch alcohol and Im extremely offended that this company is claiming since day one Ive been intoxicated. and all this stuff when really Im just ****** off that this is the customer service were getting its not too hard to ask her too much to ask for open communications when your house is being worked on and you have dogs and children and you work, but this company does not care at all.
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 08/27/2024

  We respectfully decline to participate in mediation at this time. We are actively working with the complainants father, who is the contracted customer and homeowner. We have recently completed the roofing work, and a third-party inspection is scheduled for today, August 27th, between 5 and 6 PM local time. Once the inspection is approved, we will proceed with collecting payment for this job and addressing their concerns regarding the siding. Additionally, we have agreed to reimburse them for the sliding glass door so they can engage a third-party installer of their choice. At this moment, there is no basis for mediation with the daughter.
  

  

  Business Response

  Date: 09/11/2024

  The contracted customer, Mr. ******** has been in contact with the local General Manager, and they are on the same page. The installers are scheduled to complete the siding today, and our General Manager will speak with him this evening after the work is completed to ensure quality of work.

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 12, 2024, ******************************************* from DaBella *********************************** , came to our home for a siding quote. We were shown a digital image of our house on a Tablet in which we were instructed to look over the color chart with images and names of the actual color to pick. We chose Taupe for the siding and Midnight blue for the trim. ****** then showed us the digital image of what our house would look like with the colors we chose. Based on the digital image of what our house would look like when it was completed, we agreed to the project with the cost of $27036.23. Which they required a down payment of $1000.00 for the Consumer Credit Transaction. When "signing" the tablet, we were only shown the blank screen to sign, there were no words/pictures of any kind. No sentences, just a blank space. The copies of the contract we were sent were only in word form and did not show the pictures we were shown of the colors we picked. 4/26 was the text mentioning "adobe cream" which we were told was the same Taupe color we wanted. ****** texted "No worry's at all, totally understand so just to confirm I'm gonna send you a picture and just say yes or confirm, so I can send it to our installers, also a picture where the corner posts would go I'm assuming you'd want adobe cream (which is that ****) but can do them midnight blue as well if you'd like just lmk :)"included was a digital picture of our house, showing the same colors we had originally picked. Taupe color and midnight blue with the white insulation. May 23, we contacted ****** because we noticed the wrong color being applied. He said he's reach out to his boss to see what could be done. We also sent a message to Dabella's online customer service to alert them of the issue. We've received threatening messages by email, text and letters stuck to our door with tape for payment. No communication on how to fix this issue, though. Not once were we contacted to resolve this. I've sent 4 notices by email, no response.

  

  Business Response

  Date: 08/06/2024

  Thank you for bringing this matter to our attention, and we sincerely apologize for the initial frustration this has caused. We appreciate your patience as we worked through the communication issues. We have been in contact with the customer and are pleased to confirm that we have reached an agreement to reperform the service in the color you have chosen in our new agreement. We value your cooperation and are committed to providing you with the best experience possible. If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly at ************, Option 1.
  Thank you once again for your understanding and patience.

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************** And *********************************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales person misrepresented how the product was going to be installed and i was talked into buying more windows then I originally wanted. Now the windows were installed and the screws that hold the locking unit in place are not tight to hold it in place. I was told the installers said everything was done properly but i know for a fact that this was not checked. The sales men did come back the day of the install and said he would fill out a fixing ticket and he would get back to me. Since then it has been a lot of empty promises and I had to keep calling for the last 4 months .

  

  Business Response

  Date: 08/07/2024

  Thank you for bringing this matter to our attention. We deeply regret the inconvenience and frustration you have experienced, and we sincerely apologize for the delay in resolving your issues. We understand how important it is to meet your expectations and provide you with the best experience possible. 

  The customer met with our local General Manager, *****, on 7/31, we have taken steps to address the situation. The windows have been reordered, and we are actively working to ensure everything is corrected to your satisfaction. We appreciate your patience and understanding during this process.

  We are committed to keeping you updated and making sure that your concerns are fully addressed. If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly at ************ Option 1.
  

  Thank you once again for your patience and cooperation.

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. On the condition it is fulfilled because, they have said this a few times  before and nothing was ever done about it . I do not want this just to be an answer. I want it fixed. I have no reason to believe them yet because there was no follow though prior to this complaint.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a house located at ****************************************** I had windows installed by Dabella. Was told by the regional manager named ************ that the tile below my window would be removed. This was discussed at the table with his salesman named **** while *** was on the phone confirming this would be done. Upon returning home as the crew was finishing up, the tile was still in place. I reached out to *** and he tried to weasel his way out of the responsibility. We finally agreed that I would get a quote from another company and we would see what they could do. I got a quote for 1800 to remove the tile from below the window. We had the windows installed Nov 21 2023 and I had a quote the following day. Reached out to *** with the information and didnt get a response till Dec 7 2023 due to me not approving the work had been done and they were not able to collect payment. I spoke with *** on the phone that day and was told that would be receiving 1300 dollars, which I was willing to compromise and accept. *** assured me that I would be receiving that money via check and I just needed to approve the work. Havent heard from him nor the company since. *** reached out multiple times and no one has reached back out with where this check may be or whats going on. This company has neglected taking care of this issue. Very unsatisfied with this company and feel taken advantage of.

  

  Business Response

  Date: 08/07/2024

  Thank you for reaching out and bringing this matter to our attention. We appreciate your efforts in obtaining a quote for the tile removal and understand that you reached an agreement with *** for compensation.
  Regarding the check, we did send it out on June 17th, but it appears it is still in transit and was never cashed. We apologize for this delay and any trouble it has caused. To resolve this matter promptly, we will be reissuing the check this coming week.
  If you have any further questions or need additional assistance, please feel free to reach out to us directly at ************, Option 1.

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March I spent 3hrs with DaBellas sales rep going over every detail of my shower project. I wanted my current shower removed and a new shower put in. It's a corner shower so one side would be a glass door and the other side would be a half wall with glass above it. I paid almost $7k at that time with the remaining $10k to be paid after completion. The work was to be completed 5/21. After the workers were done with the first day I went into the bathroom and noticed they built the wall to go almost all the way up to the ceiling inside of the 52" stated in the work order. I told them this and they were very confused and were saying that is not something they could do. So they left and didn't come back the next day to finish. I contacted my sales rep first and he told me not to worry, they would make it right and give me a discount. A week went by before hearing from a different guy, I think the project manager. We talked about the issue and he also told me they would make it right. A month later he told me they were going to custom order a door that would work and that I just needed to confirm the dimensions. They had the door measuring 54" high. Obviously, common sense tells you this is not high enough, which I told him. A few more weeks pass and he called me on 7/19 and said what I wanted, their installer does not do. He told me they can't refund me because they already put in a days work. He said I can have them come out and cut the wall down to the height I wanted and then I could hire a custom glass company to finish. This was absolutely not ok with me. I sent a text on the 22nd stating that if they received a work order for a service they do not offer they should have called and told me that. They should not have sent workers in to start a project they couldn't finish but still want me to pay for. I gave a second option, for a different shower, as a compromise as well. I then called and left a message with customer service and have had no response.

  

  Business Response

  Date: 08/06/2024

  Thank you for taking the time to bring this matter to our attention. We deeply apologize for the inconvenience and frustration this situation has caused you. We understand how disappointing and stressful it can be when a project doesn't go as planned. Please know that your feedback is invaluable to us as we strive to provide the best experience for our homeowners. We genuinely regret that we have not met your expectations thus far.
  Our District Manager will personally be reaching out to you soon to provide an update on the situation and to discuss the best way to resolve this matter to your satisfaction. Thank you again for your patience and understanding as we work to address your concerns. If you have any further questions or need immediate assistance, please do not hesitate to contact us directly at ************, Option 1.

• Initial Complaint

  Date:07/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roofing contract signed 05/03/2024 After signing a contract a bit reluctantly because of the high pressure I was given from salesman ************************* for what I was told would be a factory trained and fully backed 30 plus year roof at a high price of 34k for a 1600 Sq ft home which the materials were delivered and completely covering my driveway a week later I am still waiting a install date after promised date has been missed by 3 weeks now. Multiple calls starting with local office manager ******* and now over 3 hours invested on the phone with national customer service I still have only been given the same answer of " This should have been done months ago with product on site and weather being perfect" with the promise of follow up by day. After another very frustrating and unsuccessful 45 minute call with national centers supervisor on 07/24/24 all I got was same exact answer of " We are trying to get a hold of local installers for eta" and no date at all . Do not do business with this company period! I am more than willing to pay more for quality product and service which is what I was sold on but 3 months in and way past install date with zero and I do mean ZERO follow up by anyone at this company is beyond appalling.

  

  Business Response

  Date: 07/26/2024

  Thank you for your patience and for bringing your concerns to our attention. We sincerely apologize for the delay in your project and the frustration it has caused. We understand how important it is to meet our commitments and provide timely service.
  Our leadership team has been in contact with you and the installers, and they will be out there today, July 26, 2024, to install your roof.
  We appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out to **************** at ************, Option 1.
  Thank you once again for your patience and for giving us the chance to improve your experience.

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella installed a roof on my house in 2020 since then we have had numerous leaks a bedroom window leaks and it's not because of the window. Dabella did come out and repair a couple leaks but it has continued to leak. I have called dabella many times left many messages and nobody has ever called me back. Well now I'm ****** because my roof leaks and I can't get ahold of the company thst installed it. So now I'm taking it to the state contractors board. I have since learned that their nevada state license has been inactive since 5/2024. I've had several roofing companies out to give me estimates for repairs and they have all noted that the shingles were improperly installed they made vents on both sides of my roof and installed mesh to keep the bugs out this is where it leaks. I don't know why they would vent the roof when there are vents on the side and a big vent in the back and the pitch is vented. So now I have to somehow come up with $15,000 to re roof their s**** up.

  

  Business Response

  Date: 07/26/2024

  Thank you for sharing your concerns with us. We deeply regret the ongoing issues youve experienced with your roof. We have spoken with GAF about your warranty, and they opened a claim for the customer in September 2023. However, the claim was closed on their end as they were unable to get a hold of the customer once the claim was opened. Given that your roof is outside of our labor warranty, it is necessary for you to contact GAF to reopen your claim and address the issues. To proceed, please reach out to GAF directly to reopen your claim so they can provide the necessary support and resolution. We appreciate your patience and understanding, and we are here to assist you in any way we can during this process. If you need further assistance, please do not hesitate to contact our **************** team at ************, Option 1.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22039615
  
  I am rejecting this response because:

  I have called the 800 number provided multiple times. And nobody has ever called me back. Now my next step is to take it to the nevada state contractors board. Dabella had a duty to properly install the roof and I have 2 inspections and estimates from other roofers who state the roof was improperly installed. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/06/2024

  Thank you for reaching out and bringing this to our attention. We apologize for the inconvenience and frustration this has caused.
  It is unusual for GAF not to respond, and we want to ensure that you have the correct contact number, which is **************, or you can email them at **********************.
  We recommend trying this number again or using the provided email, as it is dedicated to handling such concerns. Please know that we take your feedback seriously and are committed to resolving this matter. We appreciate your patience and cooperation as we work to address your concerns.
  If there is anything else we can assist you with or if you continue to have difficulties reaching GAF, please do not hesitate to contact us directly at ************, Option 1.