Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DaBella has 66 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
• 

  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
• 

  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

• 

  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately three years ago, I called DaBella out to inspect my roof that had some minor water leaks during the rainy season of the year. The representative insisted that our roof was past prime age and that it in fact needed a replacement, and so I hired DaBella to perform a full tile roof replacement. Over the course of the project, multiple separate instances of property damage occurred outside of what would be considered usual for a project like this:- Our car was hit by a forklift upon delivery of roofing materials. - Pavers were smashed on the side of our house. - Our driveway was ruined by the dumpster company used during the project.- My neighbor's driveway and front yard were defaced by the same dumpster company by driving their vehicle onto their property.- Upon "completion" of the roofing work, I inspected the roof myself and found numerous cracked tiles and some missing.As of 07/18/2024, I noticed that water was dripping into my living room onto my couch after a rainstorm came through my city. In fact, I had just repaired my ceiling drywall as there was a rather large crack that seemed to worsen over time. It wasn't until last week that I realized that this wasn't due to the house settling, but due to a leaking roof. It has been a nightmare process trying to contact someone who cares about my situation, and anyone who I've spoken to seems to only offer empty promises and not follow through with proper communication. One of DaBella's employees attempted to tarp off the area of my roof as a temporary solution, however it has since fallen out of place and water has entered my home once again. They keep insisting that they will update me by x time, leaving me to call myself as they don't follow through. Considering that we have spent upwards of $30,000 to have this work done to endure this type of customer experience, only to end up with a worse roof leak than I did previously is outrageous and unacceptable to my time, wallet, and my family.

  

  Business Response

  Date: 08/01/2024

  We regret to hear you are experiencing issues with your roof and want to do everything we can to assist you and address your statements directly. We would like to note that we did take ownership of the damage you described at the time it happened and while not ideal, these things may happen from time to time during construction, which is why we compensated you for those damages. Furthermore, when we spoke to you on 7/18/24 we explained that since you are outside of your labor warranty you would need to contact the manufacturer to address the roofing concerns. We provided their information to you at that time via email and can confirm that email that last opened on 7/22/2024. At this time we also offered to tarp the roof temporarily at no cost to you while awaiting the outcome of the warranty claim. We reiterated this messaging when we spoke to you on 7/19/2024. A member of the local office also attempted to contact you on 7/30/2024 and 7/31/2024 to clear up any confusion following this complaint but was not able to reach you. We apologize for any frustration you are feeling and encourage you to contact the manufacturer as soon as possible to have the roof assessed. 

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22028295
  

  I am rejecting this response because:
  

  I am completely aware that unexpected damages may occur during construction, however that is not the error I was blatantly pointing out in my complaint. It was the fact that DaBella did not take initiative to rightfully compensate for all damages up front. I had to take time out of my day, for multiple days, in order to deal with all of these issues arising and constantly call to find a solution we all agreed on.

  Furthermore, I am aware that I am "outside of the labor warranty" and that I would need to contact the manufacturer to address the roofing concerns. However, when I called the manufacturer, they explained to me that the issue was not related to a parts defect indicating that it was likely due to improper installation of said parts, which is why I continued communication with DaBella. I am also aware that a temporary tarp was placed on my roof as I am the one who communicated with the individual who did so, as I stated in my previous complaint communication to you. Unfortunately, as previously stated, it was not secured well enough to maintain its position for more than 12 hours. This eventually proved to be useless as rain came through the very next day.
  

  To restate my original complaint, I am not satisfied due to the lack of transparency and effort on DaBella's part. A complete re-roofing lasting short of 4 years is unacceptable, especially since part of DaBella's sales pitch included how my roof just lasted over 30 years which is the expected duration of a roof of this type. The constant issues left and right, causing me to take time off of work and my obligations to compensate for DaBella's lack of due diligence and communication efforts is completely unacceptable.

  Lastly, I received one phone call on 07/30/24 from an individual who I have previously spoken to, and left a short voicemail to return their call. I have not had time to do so as of this message. Outside of that one phone call on 07/30/24, I have not received any additional attempts to contact me. Perhaps if one of the two unknown callers that did not say anything after I answered, within the past few days, was a representative from DaBella, they could have easily left me a voicemail or sent an email as I deal with spam callers every day. I hope that this is not considered an "attempted communication" per your standards. Also, I think it is important to note that a representative of your company has admitted that this fault is on DaBella, which is why I have not attempted to reiterate this concern to your manufacturer.
  

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/09/2024

  We sincerely apologize for the time it has taken to resolve this matter and for the inconvenience it has caused you. We deeply regret that we fell short of your expectations.
  To move forward, our General Manager has approved for you to obtain a quote from a local installer. We will review the quote and communicate our approval to reimburse you for the work. The General Manager will reach out soon to provide you with the customer service email address and job number to reference when submitting the quote.
  Once the quote is approved, we will promptly issue the reimbursement so that you can have the necessary work completed. Our goal is to ensure you have the best possible experience with us, and we are committed to making this right.
  

  Thank you again for your understanding and cooperation. If you have any further questions or need additional assistance, please don't hesitate to reach out at ************, Option 1.

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22028295
  
  I am rejecting this response because:
  

  I am still awaiting a response and invoice from DaBella in regard to the requested information I sent to your customer service email address. Once I receive confirmation of the remedy, I will reevaluate this complaint as previously discussed with DaBella.
  

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/27/2024

  We appreciate the customer's patience and understanding as we worked towards a resolution. Per our records, we have came to an agreement and a reimbursement has been initiated to the customer. If the customer has any further questions or concerns, please call customer service at ************, Option 1.

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago I had DaBella provide a roofing quote. It was nearly double the rate of other businesses in the area. I declined their business at that time. Since then representatives have knocked on my door and called my phone multiple times despite being asked each time to remove me from any of their call or visit lists. I want no further contact from this business. Most recently they called me on 7/12/24 and I again insisted that they remove me from their call list. I have since received calls on 7/15/24 and 7/17/24.

  

  Business Response

  Date: 07/23/2024

  We are sorry to hear we were unable to earn your business and wish you the best of luck in your future home projects.We can confirm you are on our internal do not call list. 

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract July 3. July 6 called to cancel. No one answered but I left name and phone number. Have had no communication from company until July 16 and 17 saying ready to install now. Please acknowledge cancelation.

  

  Business Response

  Date: 07/23/2024

  Thank you for bringing this to our attention, and we regret any inconvenience you have experienced. We appreciate your patience and understanding.
  

  We want to confirm that the customer's contract has been canceled as per their request.

  A team member will be reaching out to the customer shortly to provide further confirmation and address any additional questions or concerns they may have.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella door to door salesman stopped by the house on 7-8-24 and I was trying not to be rude and finally said I would allow his team to take a look at the roof the next night but I told him countless times I would pay my brother in law to do my roof. I wrote down my information and eventually was contacted by his supervisor who explained that they would require 90 minutes of my time the following night. I explained that I did not want to give them 90 minutes and would give them 10 minutes and she explained that she would need far more time than this, so I said I was not interested. Since then I have been receiving 5 to 10 telemarketing scam phone calls a day. I do not feel that is coincidence that this happened after they got my phone number as I never had any of these phone calls prior to that night. I am accusing them of selling my information to telemarketers and I demand that they fix it. I have also been telling anyone in the area not to use a company who would do such a thing. We do not need businesses who act like this in our community.

  

  Business Response

  Date: 07/23/2024

  We appreciate the opportunity to address your concerns regarding your personal information as we take our customers privacy seriously. ********************** does not sell any information collected as a result of an inquiry that was made online. You can view our privacy policy on our website at dabella.us. Furthermore, we can confirm only 3 of the calls in the images provided came from DaBella and it is very likely there are other companies that received your information as a result of an online inquiry for roofing services. We can confirm you have were placed on our internal do not call list the same day as requested and that status has not changed. We are disappointed to hear we were unable to assist you with your new roof and wish you the best. 

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  march a sales man came and gave a bid on doing siding on our home advising us with pictures that we had alot of water damage under our siding and told us the plywood would have to be replaced all around the outside of our home and gave us estimate of repair and doing the siding and advise us they could get us a loan through there bank and we told them if we did siding we would use our own bank and was told the amount never sent a contract when i asked for it 3 times and ****** the sales mans was going to deliver one to me and never did so ive never seen one and the guy showed up end of June to do our siding we waited 3 months with no updates without me calling and i told the guy then we have a loan through ojr bank will contact Dabella and advise them and the number i was given by ****** wouldnt get anyone and ****** wont answer text messages or calls now a bank says they have iur loan and we never asked for it and signed that we wanted it and this bank stopped our morage insurance and was going to have it paid through them and we have never do e that and now our home owners insurance was stopped and i had to pay to reinstate that and was told that Dabella would pay to have out Vivent removed and put back and no one knows why we was told that we would get that paid for by Dabella i feel completely LIED to by Dabella and ripped off

  

  Business Response

  Date: 07/23/2024

  We have spoken with the customer who expressed they previously had an instance of forgery with another company however we are in agreement this is not the case here. We have sent the customer all copies of signed documents to review and they acknowledge they were aware of the loan they applied for and did sign the funding instructions for said loan. We apologize for any confusion the customer experienced and appreciate the opportunity to resolve the matter. 

• Initial Complaint

  Date:07/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella has a sales technique to promise what ever the customer wants but their sales reps don't talk to the install team and they won't work with what was promised. My siding install team was a very lazy team and their work is pretty poor. The installation manager never checked over the teams work leaving the job substandard and definitely not worth the amount I paid. I have had to have the company come back out 4 times to fix their mistakes that I am finding. Their crew damaged my driveway, roof, destroyed my garden bed, and voided my warranty with all my windows by s******* their siding into them. And now I have to get all new windows. They left the job incomplete. And without me looking over their work they thought it was good and left. Vast majority of caulking left open. Cladding not even attached to the house. Large gaps around electrical box. Holes where wires and water lines come out poor caulking job. Caulking started cracking after a month. I have constantly had to call them to come back out and finish their job. But they just show up whenever with no communication or checking with customer if the time works. I have had to hound them to fix all their mistakes and destruction to my property. They had been fixing things. But that is the major stuff. The actual work looks bad where joints come together and siding not even attached to the house. The siding that is attached is attached incorrectly and allows water to deep behind the siding which will be a great expense down the road. I truly think that paying $40k for this sliding job is not worth the product I got. I am very dissatisfied with what I got and very upset for having to pay this amount for a very shotty job and look of my house now. I truly regret hiring dabella and truly regret having them on my property and ruining my house. I have to spend so much more time and effort just to get a product that is supposed to function correctly. And still have to do more to get it to look good.

  

  Business Response

  Date: 07/23/2024

  Thank you for taking the time to share your experience and concerns with us. We genuinely appreciate your feedback as it helps us improve and ensure we provide the best possible service to our homeowners. 

  The Customer has been contact with the district manager and are currently working towards a resolution for the issues they have described.

  Thank you for your patience and for giving us the opportunity to correct these issues.

   

  Customer Answer

  Date: 07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a couple young kids walk up stating names of **** and ****. I went to ask them for a business card and they said no, and immeidatly was asking questions about my home saying they are here to do an inspection of my home.... ***** no, i never ordered one and demanded a card again and they said we will bring you a door hanger sometime... i said no, i want a business card with manager, supervisors names, a phone number and they said no again... then **** pressured me into answering questions about my house, like my bathroom (if its original to the house, along with if im going to replace front of house window on north/west side. i said yeah im going to sometime myself.. **** was quite nervous at first and super bossy and pushy... i do believe there is some scam folks around here doing all this here.

  

  Business Response

  Date: 07/11/2024

  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and interruption caused by our canvassers. Your feedback is invaluable to us as we strive to provide the best possible experience for our homeowners. We want to assure you that we are a legitimate company with a 4.37 A+ rating on the BBB and over ***** reviews.

  
  Our goal is to always approach our potential customers with professionalism and respect. We will take this opportunity to coach those two representatives to ensure that they are better prepared and more accommodating in future interactions.
  

  If you would like to discuss our company and services further, please do not hesitate to reach out. We are more than happy to answer any questions and provide additional information. **************** ************** Option 1
  

  Thank you again for your understanding and for giving us the opportunity to improve.

  Customer Answer

  Date: 07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I did my roofing in May they always calling to do my roofing fast and than I accept it to be done in the middle of May, after everything it's done and I paid off all I relise that's some work doesn't finish good and they left a mass on my roof and a shingles are not cute it out and no trumps too I called and I send the pictures but no body call me back or come to my house to fixe it its still looks ugly before when they want to do my roofing they was nice and coming to my house everytime but after they done and left all that mass on my roof I was calling every day almost but no body helped me all I want someone to come finish what they started please and thank you

  

  Business Response

  Date: 07/09/2024

  Thank you for reaching out and bringing this to our attention. We apologize for the frustration you've experienced with your roofing project and we are committed to addressing your concerns promptly. We understand the work was not finished to your satisfaction and have opened a service ticket to have our team inspect the roof to ensure it is up to the highest of standards. 

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3x call center calls come in from a *******, ** number. ************. Same script each call, "We're calling as we see you completed an online roofing inspection request....etc. etc."I wouldn't complain here if I had. Call center employees are used car roofing salespeople. I've advised, each occasion, that I in fact did not make such request. First call the individual blew right past my objection and asked me what the issues were with my roof. I asked them to update their call sheet and list me as a ****Second call, same thing. Paid no attention to my objection. Again I asked to be put on ****Here we are today. Hopped in my truck and there's that number again from **. I AGAIN Asked to be put on the **** She quickly hung up.Terrible tactics, guerrilla warfare on the phones. I could care less if they're good. this is absolutely unprofessional and unacceptable. Problem is that this tactic works, undoubtedly, on those that are uninformed and conflict avoidant.

  

  Business Response

  Date: 07/08/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the repeated calls you received and the inconvenience they caused. We take your concerns very seriously and strive to provide our customers with the best possible experience. We have now added your number to our Do Not Call list to ensure you no longer receive these calls. We understand how frustrating this experience must have been and appreciate you for giving us the opportunity to address this issue.
  Thank you again for your feedback.

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21932298
  
  I am rejecting this response because:

  Either a timing issue with the steps to resolve the matter or it didnt happen: they called me again today.  Same NJ number  

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/12/2024

  We apologize for any confusion. We have confirmed that your number has been scrubbed from our system, and you won't be receiving any more calls.
  Thank you for your patience and understanding.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreement signed, 10/08/2022.Total amount after interest $29,516.Amount to DaBella $19,169.Door/Windows installed 4/2023.Job incomplete and improper installation.Water leaked due to improper installation.I have sent pictures, emails and phone conversations with different agent and managers for the last 15 months but nothing has been resolved. They have sent different contractors. First contractor didnt complete the job and wanted to charge to fix mistakes done by same contractor. Second contractor never received Alside confirmation to fix the issues . Third contractor showed up without notice and wanted to start working next day not caring about my plans, I did send a schedule but never received a confirmation.My agreement was with DaBella but Alside made every decision. Currently waiting for Alside to send a different contractor. 18 months of conversation with agents, managers and phone records available.

  

  Business Response

  Date: 07/10/2024

  Thank you for bringing these issues to our attention. We sincerely apologize for any frustration and inconvenience youve experienced over the past months.
  The local General Manager has been in contact with the customer and has agreed to meet on Friday afternoon, 7/12/24, so that they and the General Manager can walk through the issues and create a punch list of the remaining service items and agreed-upon resolutions.
  Additionally, the General Manager will personally ensure that the list of issues is taken to the manufacturer and will oversee its scheduling and completion in a timely manner.
  We are committed to providing our homeowners with the best possible experience and take ownership of ensuring that all work meets your expectations.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please feel free to reach out to the General Manager you have been in contact with or customer service at ************ Option 1.

  Customer Answer

  Date: 10/15/2024

  Dabella hasnt fulfilled the agreement and they are not responding to my messages since the case was closed. Has been over a year since they started the job but they havent finished/fixed the poor installation. The only way DaBellas customer service contact me is every time I leave a review or opened the complaint. The area Manager **** ***** contacted me when the claim was posted and verbally agreed to send me a check with a percentage of the amount paid, (agreement on July 23). I have pictures of the messages I have sent to the manager requesting the tracking number for the check but never responded and all previous emails and conversations. Last message he responded was on Aug 13, stating that he was going to see if the tracking number was available but I havent heard back ever since. I did message on Sep 09 and again in Oct 9 but no response.
  
  I like to request to re-open the complaint and to retract the previous reviews. I would like to keep the complaint open until DaBella fulfill their end of the agreement.

  

  Business Response

  Date: 10/30/2024

  We appreciate the opportunity to address this matter. DaBella is in active communication with the consumer and is fully cooperating to fulfill the terms of the agreement were arranged. We are committed to a resolution that meets the expectations set forth and aligns with our standards of consumer satisfaction.