Important information
- Customer Complaint:This BBB Business Profile for DaBella headquarters is an aggregate
report for all company locations, reflecting consumer experiences of 42 DaBella
locations nationwide.
Complaints
This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 617 total complaints in the last 3 years.
- 201 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/8/22 we contracted and arranged financing for windows and sliding doors, totaling $41K. We were told to expect 8 weeks for install. After 4 weeks the salesman said black windows would take too long. We chose ***** and asked about time frame. The answer, sooner, rather than later. After 4 more weeks, I contacted the regional office to get an expected time frame. I got the run around and no solid info, but it was implied to expect October. Then November. We finally got a call in early December that windows had shipped. Install scheduled for Jan 3rd. The third came and went, no installers; calls to **** not returned. Installers came on the 4th. Their work looks like c*** They damaged our siding and trim, did not caulk around all the windows, left numerous holes in the caulking and blood on one window frame and a cracked frame. One slider does not lock, and numerous other issues. The week after install, **** calls and said our financing expired on Jan 3rd. He said he wanted to take care of us and would try to work something out. After about 40 days he calls back with an offer. We pay $5K now, our monthly payments remain the same as original New loan terms are now 13% APR, not 6%. He demanded we agree right away or the offer goes away. We hired an attorney to explore options, and started a HELOC application. After three weeks, lender calls and said they would honor original loan. **** agrees to do a final inspection and on his visit he threatens that DaBella would put a lien on our property if we didnt sign the payment authorization certificate before he left. We signed after the inspection, before he left, and found out the following Monday when our HELOC was supposed to close that DaBella DID put a lien on our property AFTER we signed the **** The lender can not pay DaBella until the lien is removed, DaBella refuses to remove the lien until they are paid, and I can not close my HELOC and pay them myself. I can get no one from DaBella to contact me.
Business Response
Date: 04/19/2023
To Whom it May ******************** style="font-size: 0.875rem;">Thank you for alerting us to this complaint. This homeowner signed a settlement on 10/22/22 (attached), considered a resolution to the issues.
Customer Answer
Date: 04/20/2023
Complaint: 19953568
I am rejecting this response because:the settlement signed 10/22/22 has no bearing over the complaints at issue. The current issue stems from DaBella placing a lien on my property after I signed the Payment Authorization Certificate from the lender, which prevented the lender from paying DaBella and prevented me from securing a HELOC and paying them myself. All other issues stated in original complaint were to provide as much back story as possible, so it would be clear the sequence of events that led to this issue. I have had to hire and pay for an attorney in an attempt to be get DaBella to position itself to accept payment and DaBella has not made any moves to accept payment that is waiting for them. Please address the actual complaint DaBella.
Sincerely,
*****************Business Response
Date: 04/28/2023
To Whom it May ****************************************** when the funding isn't provided our process is to place a lien on the property. However, we have now received the funding and we are in the process of obtaining proof that the lien has been removed. Notification will be given by the corporate office just as soon as it is available.
Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Saw a link online for better roofing with a newer style cost roof. I looked into quotes, they varied, Dabella, sent over two reps. ** talked about what was needed including the old cedar roofing from ****. I had a medical appointment so pressed for time. They also wanted to give me new gutters and bathroom, I said no thank you. I mentioned I had looked into other quotes, all sounded sorta good. Said I had to leave when after what sounded like fake call out. They told me ok zero down, 345 per month, sounded great, though 9k more other price. I signed contract, for 37k, they sent out an all ************ weeks later, who worked 12 hour days even laid panels to replace cedar. Broke 2 of my security lines of Cameras which I paid to be fixed, a gutter I had to fix, siding which covered one of my lines, window trims busted not fixed yet, broke loose top of chimney not fixed and a few areas where the corners not set. A rep came out droned the roof and I signed final contract for 40k. Got a call last week they want to add an addendum For 10k, which now takes it 19k past the other quote. Guess charged for the panels, Lowes would of sold me 46 panels for *****. Feel like I'm getting shafted more. 120 per panels.Signed the shafted contract want it done and finished, n fix my chimney and the trim? The rest I will fix or they are fixedBusiness Response
Date: 04/19/2023
To whom it May ********************************* you for informing us of this complaint. We have attempted to reach out to this homeowner for a resolution. He has texted us to say that he is "going to take his time gathering information before he talks to anyone". We remain open to having a conversation regarding this.
Customer Answer
Date: 04/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
If they had kept to the Original idea I was all for it, like the factory trained for roofing i was given none showed it to prevent damages, which could of been prevented or repaired prior to new roof installation.I had told the reps, that I had worked on a roofing crew in western Wa years ago, though my position was to bring up the tiles, I saw all they did in removing and replacing the tiles. Any damages they fixed prior to laying down new roof, left no flaws. 1. The crew were All Mexicans, short of the manager who spoke American rarely on site due to other crews, was informed it would be fixed, but asking questions to the crew via cell which translated my concerns while showing the trim damages, yes I knew the layers made deeper clearances for the new layer, yet the trims were busted making it look like animals chewed on them. 2. A sliding which was busted lose breaking a security line to a camera both of which were either replaced or fixed, I had a tech fix, the other camera had to be reinstalled and both put back online. A gutter two of the supports were busted off due to the older tiles siding into it, it was fixed with a heavy brace wire till I find another brace. The chimney top was busted loose dropping one brick to the ground and showed more than one missing, so dropped into said chimney? i must pay to have it fixed. 3. I knew as they knew in removing and replacing the OLDER CEDARS, required placement of panels, which I found out from lowes ************************************ *****, yet they are charging Me around ***************************************************************************************************************** And at the price of the 9k higher quoted price, I was led to believe ALL materials and labor were covered. YET, WITH all this said and done, quoted price as shown on the document, the Projected description, the damages done making job slightly Subpar, the New added price of additional 10k really over taking the lower quote now by 19k. Makes this job stink. The addendum should be nullified and the few areas like chimney and trim fixed, the rest I can handle, not cost hundreds. I am also going through Clear for more legal advice.Sincerely,
*********************Customer Answer
Date: 06/22/2023
Complaint: 19953304
They placed 7/16 panels on my roof under ** code WAC246-359-310 They were to use a minimum thickness 5/8 grade stamped for use and span! They never did. Please add to the prior complaint I have here on them..Desired Resolution: Replacement
Sincerely,
*********************Business Response
Date: 06/30/2023
We used industry standard decking/cdx plywood that is standard for the roofing industry and what all the suppliers stock all over the nation for roof decking that meets all roofing manufacture code.
Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired them to replace our roof, based on mostly positive ****** reviews. We later found their reviews on every other site - Yelp, Indeed, BBB, etc, are mostly negative.We dropped off a cancellation form at **************** office within the 3-day period. Later that week, they cashed our deposit check.Customer service is almost impossible to get in touch with. Their two phone numbers couldn't help and told us to submit a request form on the website. We didn't receive a reply.We used the live agent chat on the website and waited for six hours with no reply.We got a response on the ****** review, but no phone call. A very kind customer service rep put in overtime to call us on 3/27 at 4:50, and hopefully begin to resolve this.We finally spoke with ****, the manager at **************** office, on Wednesday, 3/29. He initially insisted that, because he hadn't heard about our cancellation until the 27th, it wasn't in the three day period. I would have appreciated if he had listened to us and checked with his staff first. Once he did, he found out our cancellation had been received in time and there was a miscommunication in office. He assured us we would receive a refund as soon as possible.It's been almost three weeks since we spoke with the office manager and we still have not received a refund.Business Response
Date: 04/18/2023
To Whom It May ********************************* you for alerting us to this complaint. After researching this project, we can report that the refund check was sent to the homeowner on Friday, April 14 2023.
Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had issues with the order. They took care of some issue. I was promised a chack to cover replacement of a medicine cabinet that was damaged during the siding work done on my home. Was told was sent out over a week ago. Still no check. When call or email have not received any update in over a week or more. They seem to never return calls and barely return email. Need to know the status of my check being sent out ASAP.Business Response
Date: 04/18/2023
To Whom It May ********************************* you for alerting us to this issue. After tasking the local branch, we are happy to report that the check is slated to be this evening for next day delivery via USPS.
Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called this siding company because I have 2 pieces of siding on my house that are cracked and falling apart. I wanted to know what it would cost to replace them. The salesmen that came insisted on doing a whole house assessment and declared that the siding had been improperly installed, that the whole house needs new siding. To the tune of *****K. I burst into tears; I'm a single woman, close to retirement, trying desperately to pay off my home so I can retire soon. This news was devastating, meaning I'll have to work at least a year longer. The salesman was very pushy, explaining that if I signed right away--it was the end of the month--I'd get huge savings, etc.... I still said no, that I wanted other estimates and opinions. The next day he upped the pressure by offering me the siding for $15K less. I told him that I didn't appreciate the high pressure sales' tactics when being delivered such financially devastating news...but ultimately, I succumbed, and signed. Last week I had a general contractor come out, someone who did an addition on my house recently, and he was adamant that I do not need new siding, just a couple of boards replaced. I then contacted another contractor who'd done a new roof for me last year, and he said the same. He said absolutely that I do not need new siding. That I'd been scammed.I've contacted the company and told them I want to cancel my contract and want my $5K down payment back; I was told a supervisor would contact me last week....I've never heard from a supervisor. I did alert their customer service **** last week but have heard nothing. I really need that $5K to pay my taxes.Business Response
Date: 04/18/2023
To Whom it May ********************************* you for alerting us to this complaint. We have tasked the branch manager with reaching out to this homeowner today for resolution.
Initial Complaint
Date:04/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We agreed for DaBella to reside our house. They promised us that holes would be covered, anything taken off (like outside electrical outlet covers) would be replaced but none of this was done. They left a gaping hole in our siding next to our door. I told them that we wanted the siding put all the way against rock we had there, they said it could not be done, they did not put any moisture barrier there. When we complained several times, they sent two men out to fill the hole with mortar. They left gaps between the siding where water and insects can get in, they promised a dumpster to put all the old siding in but just threw it on our lawn with nails sticking up out of it (I have pictures of all of this), and they sent us a certificate that they SAID we had signed. The problem with that is, the date on the certificate was a day we were not even in the *************, and the signatures were done wrong. We have complained but when we tried to ger the General Manager, *********************************** on the phone, we were told he was out of the country on his honeymoon. We had a gentleman come to measure our doors to get them replaced and he said he would be happy to testify as to the bad job that was done. We also found out they charged us a lot more than should have been. We need help.Business Response
Date: 04/18/2023
To Whom it May ********************************* you very much for alerting us to this issue. We have tasked the general manager with reaching out to this homeowner immediately for resolution.
Customer Answer
Date: 04/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:04/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
04/13/23 contract drafted and signed for window services after ************** convinced ** to purchase new windows. 04/14/2023 Attempted to cancel contract after no receipt was given for a down payment of 5k at in office location for window replacement. Same day attempts to contact ********, but he won't acknowledge we have decided not to move forward with the purchase and continues to badger with more pressuring questions of why we changed our mind. Attempts to rate the company on ******** as not recommended are met with an "error" but recommendations are accepted by the system. Not professional with transactions and salesman stated that my check was "just a piece of paper" until they clear it with the bank, and "he will find a way to get a receipt" after that check processes. Not something I will accept when I hand over 5 thousand dollars, in check form or otherwise. Now we have to waste time securing identity information since this salesman collected ssn, license, pay stubs, and a check from us. We don't feel safe with this company or it's practices.Business Response
Date: 04/18/2023
To Whom it May ********************************* you very much for alerting us to this issue. We have tasked the branch manager with reaching out to this homeowner immediately for resolution.
Initial Complaint
Date:04/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* installed my roof we were charged for material that was never used. *********** the manager with our complaints she told me we would get reimbursed for the material they didn't ** and she Kelsi in ******************* said ply wood sheets were used except 8 my manufacturer home used 8 sheets and they changed us for 24 sheets also the contractors had 6 rolls of roofing rolls and wanted to give us which we also were charged for but we didn't take don't get me wrong they did a great job but we were charged for material that never got used. We would like to get rembursed for all the material that wasn't used *********************** is one heck of a salesman he made us believe we were getting a great deal.We are on a fixed income for them to do this to us is just wrongBusiness Response
Date: 04/17/2023
To Whom it May ********************************* you for alerting us to this complaint. The homeowner who filed this complaint was reimbursed for the unused materials last month. The check was sent out on March 21, 2023
Customer Answer
Date: 04/20/2023
Complaint: 19936477
I am rejecting this response because:Yes they sent out a ck and I have text numerous times to settle this before compacting you the amount they sent was not correct so ***** said she had proof with pics I waited and she never answered with proof. Our salesman ordered 8 plywood sheets then he said to be safe he decided to order 21 sheets on the contract it said we are paying for 24 sheets also the worker wanted to give my husband 6 rolls of roofing rolls that we also paid for and my husband didn't take so we were shorted on the amount they owe us they sent ***** and she said that was for 8 sheets. Thanks for your help.
Sincerely,
***********************Business Response
Date: 04/28/2023
To Whom it May ********************************* you for alerting us to the issue. Due to the fact that the homeowner believes that we installed less sheeting than we actually did we are going to reimburse for the the perceived discrepancy at the billed rate to effect a resolution.
Customer Answer
Date: 04/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer Answer
Date: 06/06/2023
I register a complaint about DaBella complaint number ******** you contacted them and we were supposed to get rembursed the rest of the material that wasn't used but I've been waiting for a ck and haven't received anything.
Business Response
Date: 06/08/2023
Thank you very much for alerting us to this update. The homeowner is correct - while we issued the check on March 17, 2023, it was never cashed. We are reissuing the check today and resending to the homeowner.Customer Answer
Date: 06/12/2023
I'm sorry for contacting you again, we received the ck from DaBella it is the same amount as the last one we still didn't get for all the material that wasn't used i thought they were going to send us another ck for the rest of material that they left out we were owed for 15 sheets that weren't used on our roof and 6 rolls of roofing paper. We are still owed more that is why we didn't cash the first ck. When they said we were going to get rembursed I thought we were getting another ck. Thanks for your help. ***********************. CID # ********
Business Response
Date: 06/15/2023
Thank you for bringing this response to our attention. We refunded the cost of 15 sheets of plywood at the discounted price of $96/sheet, for a total of $1440. This reimbursement amount was indeed the same as the first check. The unused rolls of roofing paper mentioned are not subject to reimbursement, according to page two of the contract that the homeowner signed. We have attached the entire contract as well as the highlighted section of page two that specifically references that any leftover material belongs to DaBella. Roofing paper is considered additional material, ordered for every job to ensure a continuous flow of work.Initial Complaint
Date:04/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*********, ****** Dabella: Started 2/21/23 and "completed" 2/28/23. Cost $36,000. Non existent communication throughout the entire job. To start, I was never informed that they would not be siding under or above my deck awning (nor was this sq footage removed from the final price). There was no mention of this issue until the crew had already tore off the siding on my entire house. I called Dabella several times. I received one phone call on a Sunday from a "****" who said he would contact me on Monday about this issue. I have yet to ever talk with him again or anyone else about this issue. Upon completion, a man came to my house and bullied me into signing the completion form even though I was not 100% satisfied. He then took the remaining unused plywood that I have yet to be reimbursed for. Upon inspection of my house, there are damages to my deck awning and several parts of the fascia that need to be repaired and painted as there is now exposed wood. I explained this to the guy that did the final look over and was quickly dismissed. They also broke my water faucet on the back of my house which was also mentioned and quickly dismissed. Lastly, when asked why they did not replace the trim above the ********* was told this is the rake and would not be replaced by Dabella unless I paid even more money. It's my understanding that rake is trim and should have been apart of the contract that said all trim would be replaced. I have tried contacting Dabella numerous times. I finally received one phone call from the project manager ********* (after calling several time since the start of the project 2 months ago) who apologized and gave me an email to send photos. That was over 3 weeks ago and I have yet to receive an e-mail back after sending two additional follow-up e-mails.Business Response
Date: 04/14/2023
To Whom it May ********************************* you for alerting us to this complaint. The local branch spoke with the homeowner on March 24th about these issues, explaining that some of the concerns are not specified in the contract. A lot of the poor installation or damage mentioned is on trim on the home that we did not replace or touch, and photos we have will show that. As far as the water spigot, we advised to get a plumber out and send ** the invoice via the email address the homeowner send the photos to and that we would reimburse for that damage. We have not received this invoice yet. We are researching the unused plywood issue and will certainly reimburse the homeowner accordingly.
Customer Answer
Date: 04/19/2023
Complaint: 19934040
I am rejecting this response because:
There is no mention of a resolution to the damages to the trim and other areas of my home.
Sincerely,
*****************************Business Response
Date: 04/27/2023
To Whom it May ********************************* you for alerting us to this. We have been in contact with the homeowner to facilitate a resolution (see attached).
Customer Answer
Date: 05/02/2023
Complaint: 19934040
I am rejecting this response because: Thank you Dabella for finally responding to one of my many emails. Dabella is going to reimburse me for the outside water faucet that was damaged. However, there has been no resolution to the damages to the fascia of my house and deck awning that was made when they removed my old siding. See images for reference.
Sincerely,
*****************************Business Response
Date: 05/09/2023
To Whom it May ********************************* you for alerting us to this situation. The local branch is working on this issue and should have a resolution very shortly.
Customer Answer
Date: 05/14/2023
Complaint: 19934040
I am rejecting this response because:
There is no information or action to resolve my compliant.
Sincerely,
*****************************Business Response
Date: 05/22/2023
To Whom it May ********************************* you for alerting us to this information. The general manager of the local branch is going today, Monday May 22nd, to meet with the homeowner and assess the stated issues mentioned. If there is any reimbursement due we will happily provide that. Replacing the fascia (or rake, as its referred to in the complaint) was not specified in the contract. The fascia/rake mentioned in the original complaint is pictured in the attachment.
Customer Answer
Date: 05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:04/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. On November 15, 2022 we contracted with a roofing company, DaBella, to have our roofing replaced. When the work was done, unbeknownst to us, at the end of the job the workers knocked the cover off the furnace exhaust. Instead of replacing the cover, the workers glued the cover to the exhaust chimney filling our house with deadly gas. 2. On November 15, 2022, the representative made a contract with specials and discounts only available while he was at our table on that evening. We only had that time to think about it. Not until after the work was completed did we check on local contractor pricing, discovering that DaBella had actually charged ** approximately 50% more than what the local contractors would charge for the same work.3. We are still not clear as to whether the contractors obtained all the proper permits through the city and county for the contracted work. 4. The contracted work was complete on January 3, 2023. After repeated calls, the only communication from DaBella was from the customer service representative, who repeatedly told ** someone in upper management would call ** and discuss a resolution. As of today, April 13, 2023, we have had no contact from upper management from DaBella for resolution.Business Response
Date: 04/25/2023
To Whom it May ********************************* you for alerting us to this issue. We have tasked the local branch with reaching out to this homeowner immediately for resolution. They report that they talked with said homeowner on Tuesday, April 18 but it wasn't a good time to talk. We will continue to attempt to speak with the complainant.
Customer Answer
Date: 04/30/2023
Complaint: 19933497
I am rejecting this response because:This complaint was filed against DaBella due to events occurring on or before January 3, 2023. I have continually attempted to resolve these issues for approximately three months by calling the local branch and receiving calls from the customer service representatives. I have been repeatedly promised that someone would speak to me to no avail. Finally after almost three whole months, a manager called on Tuesday April 18, 2023 at about 3:30 pm. As I happened to be running errands with my wife , this was not a good time to be on the phone. The manager made a commitment to call me at 9:00 am the following morning, April 19. I made sure to be available that day starting at 8:30 in the morning. As the call did not come at 9:00, I stayed home all day in case the manager happened to call later. I had called ******** on April 20 to try and speak to the manager, again to no avail. I have not heard from the company as of today, April 30, 2023. Therefore, I do not consider this a resolution, or even a beginning of a resolution. Nor do I consider this response from DaBella adequate communication.
Sincerely,
*********************Business Response
Date: 05/16/2023
To Whom it May ********************************* you for alerting us to this. It is our position that all issues within the scope of the contract have been resolved. We attempted to offer a reimbursement in an amount that we felt was reasonable but the homeowner didn't accept said agreement.
Customer Answer
Date: 05/19/2023
Complaint: 19933497
I am rejecting this response because:The DaBella manager finally called on May 11th,2023 and discussed the issues of concern. He stated that he tried to call several times which is un-true, as there are no calls logged on my phone.
Furnace exhaust cover. Manager told me that when he read the original BBB complaint, he thought the pipe was dislodged half way down or so. I explained once again that the crew had actually glued the exhaust cover tightly onto the pipe. Manager told me this sort of thing happens every few months.This surprised me because in the contract it is stated that the roofing crews are factory trained. I told manager that because of this incident, my wife and I could have died of carbon monoxide poisoning. He did not seem too concerned.
Contract pricing was discussed. Manager claimed that the difference in pricing was due to DaBella using proprietary products and guarantees for work and material. We can find these proprietary materials and similar products at the local Lowes or Home Depot.Also local contractors guarantee their work.
It is assumed that all the necessary permits and documentation were filed properly as we have had no more notices pinned to the front of the house.
The manager asked me how we could resolve these issues. I told him that I would like to be billed for what the local average cost would be, which is about one third less than what DaBella charged us. He said he couldnt do that and offered ** $350. I told him this was unacceptable. He then offered $750, which upon consideration of the events was still unacceptable.
All we got out of our phone conversation was sorry this happened.
This complaint is not resolved.
Sincerely,
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