Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The siding installers had to take all the outdoor electrical fixtures off the house to install new siding, but they do not replace those. I had to hire an outside electrician to re-install those, which I did. This was in January 2023. The out-of-pocket cost to me was $325.00 which DaBella said they would reimburse when I submitted the invoice. I did that several weeks ago, and have not received compensation to date. I contacted DaBella when I submitted the invoice, and was told that I would be reimbursed promptly. I later submitted an e-mail explaining the issue - no response. To date I have not received any reimbursement.

  

  Business Response

  Date: 03/29/2023

  We have re-initiated a check to resolve open issues. 

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I will remain somewhat skeptical until the check is received.  I will let you know when that actually happens; or contact you again if I don't receive it within a reasonable time.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 I contracted with DaBella to reside my house with ****** Board. One of the requests was 2 windows on the south side of the house be removed and sided over, as the interior remolding had sided over so the windows were no longer valid. In August a crew came out and tore off all of the siding and installed plywood for the ****** board to be applied. The contractor did not remove the windows and I told them the windows have to come out. The fact that no one spoke English, I spoke to the main office and was told they will look into it. When the contractors returned to install the ****** board, I was gone to a Dr. **** in Olympia, and the windows were not removed but the ****** board was installed. My wiring for my heat pump was left exposed along with my outside electrical outlet and the contractors did not go to the end of the house with the siding and left the front un uniformed the windows were on covered and vents on the side of the house were not replaced. I called the office and talked to ************************************* and he said to have someone come and fix the heat pump and the electrical, send him the bill and he will reimburse me. I did this and was reimbursed. I have an email saying they would be out in 30 days to fix the windows. Well 3 months later ***** says he can't find anyone to do the work so told me to find someone. I looked for about 3 months and finally found someone. He fixed the windows, replaced the vents and the bill was for $1******. Which I thought was good because ***** offered $2,000 and I said no because I had no idea how much it would cost. The siding was done and I sent the bill and 4 weeks later I get a check for $1,000. No explanation, no return response to my email and no phone call. I called the headquarters and filed a complaint but have not heard from them either. I had to pay the ****** out of my own pocket. I submitted the window work the same way I submitted the electrical work.

  Customer Answer

  Date: 03/27/2023

  I did not understand the message sent by the business and rejected it by mistake.  I am happy to talk to someone locally to get it straightened out.

  Customer Answer

  Date: 03/27/2023

  I didn't understand what the business's response was and I rejected it by accident.  I am happy to talk to someone locally to get it straightened out.

  

  Business Response

  Date: 03/27/2023

  Local branch will be reaching out to get this issue resolved. 

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19631800
  
  I am rejecting this response because: the email I received did not have the business response attached.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/28/2023

  I got a message and responded to it incorrectly. I do want the ************ to pursue my complaint. Sorry for the confusion.

  Thank you,

  *************************

  

  Business Response

  Date: 03/31/2023

  General Manager will be reaching to pursue satisfactory resolution. 

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/04/2023

  Please do not close this case. My only option was to accept the outcome but as of yet I have not heard from Dabella and a settlement has not been reached.

   

  Thank you,

   

  *************************

   

  Sent from Mail for Windows

  

  Business Response

  Date: 04/10/2023

  Branch is processing the correct reibursement for damages per the invoice total. Please give us a few weeks to get the check to you, but do not hesitate to reach out if you have any more questions. 

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please keep the claim open until I actually receive the check, as the company has a history of telling me what I want to hear and not following thru.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/11/2023

  I was told on April 12, 2023 that a refund would be sent to me regarding case # ******** vs Dabella Construction. It has been a month and I have not seen my refund. What do i DO NOW? ************************* *******************
  

  
  

  

  Business Response

  Date: 05/17/2023

  To Whom it May ********************************* you for alerting us to this information.  We have reached out to the homeowner and have come to a resolution.  The customer service department is processing the settlement at this time, and we will update the complainant throughout.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We meet with a DaBellas sales rep **** as we wanted new updated windows that where safer windows for our upstairs as I was worried they werent safe in case of an emergency as they sat. **** our sales rep sold us on windows that slid open but also popped out to open fully and would allow us more room for us to get out and first responders to get in. As the windows we had opened out and up but not fully and that was a huge safety concern for us. **** went up and measured our windows and saw how they opened and how big they where as they sat. DaBella came back out measured our windows and saw a second time how they opened and the size of them. The day of install came and we trusted what we where sold on by our sales rep, I came home from work to sign off on the job as they installed while we where both at work, as the installer showed me how they opened I asked how to get them to fully open and I was told they only slide open!! I immediately called after install and spoke with ***** who Im assuming is the manager and explained that they put the wrong windows in that we where told we where getting ones that slid open and then also fully opened and that our previous egress was 33 X 22 now were left with windows that open 15 x 20 so in case of emergency we are never getting out. ***** was supposed to get numbers together for us to try and get us the right windows, we never heard back finally after multiple calls we got through nothing came of that. Then ***** set up 2 times to come look at the windows himself with him canceling last minute once and a complete no show no call the 2nd time. We trusted that the whole DaBella team new the legal egress and wouldnt sell someone unsafe windows!! After looking at the state egress laws we now know they are non compliant with the state. Being installers of windows I would trust they would know the proper laws but apparently their sales reps are not trained properly and DaBella does not care about their customers safety

  

  Business Response

  Date: 03/27/2023

  GM is reaching out to see what we can do to resolve these issues. 

  Customer Answer

  Date: 04/03/2023

  After multiple attempts again to reach the manager ***** from the Beaverton office we finally tried calling DaBella directly to see if we could talk with someone higher in the company as we could not get a call back from ***** and he was always out of office or in a meeting. ***** then finally called to set up an appointment to come out and personally come look at our windows, after canceling another 2 times and rescheduling he had someone else finally come out. The DaBella rep came and looked at them and then convinced us that DaBella goes through a thorough process to make sure the windows are compliant and meet building code and that the windows we had meet code even though the opening as we believed did not meet code. He convinced us that the *************** believes in case of a fire we should be able to bust out the whole window frame to escape. So unfortunately, we took their word for it and we trusted what we were told as they sell windows every day. After talking to other outside sources, we were directed to call our local county building code enforcement office and in fact our windows are not even close to meeting code as we had originally suspected as how small the opening is not even my kids will fit out the window let alone a First Responser coming in case of a fire.  DaBella has done nothing but run us around and lie to us now we are stuck with non-compliant and unsafe windows as these are bedroom windows in our upstairs and our only windows on this floor of our house and only means of escape if needed. The only reason they were interested in driving out was to convince and lie to us to get the completion paperwork signed.  

  We wish to keep our case open at this time.

   

  Thank you,

  *****************************;

  

  Business Response

  Date: 04/13/2023

  To Whom it May ********************************* you for bringing this to our attention.  We have tasked the local branch with reaching out to this homeowner IMMEDIATELY for a resolution.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/15 - Sales rep enters through the side door in the back of the house, not using front door. Tells husband if its ok he sends someone to give a "free" quote on damages to the house and advise us what needs to be fixed.3/16 - Someone comes to do the estimate. advises husband that the amount he calculated to fix a double wide home in a community park will cost roughly $23,000 with monthly payments of $249/mnthly. Husband tells them that he would need to talk to me about it first and see what we decide. Man's name is ********************* who said to husband that he would need to sign the contract to hold the offered amount and that we had until tuesday 3/21 to decide.Husband explained all of this to me on the phone while I was at work and I called ****** to tell him we were not interested and to cancel the contract. ****** called me while I was at work and verbally said over the phone that he will cancel the contract but wants me to see the photos of the home and explained that I did not have until later to fix it and demanded that I get the house fixed NOW. Then goes on he was not trying to push me into anything. ****** said he would send me photos and talk to me more on Friday 3/17.3/17 - ****** sends me the photos of my roof that I was told a while back that I still had another year before replacing it. I advised him that since he had called me at work, I was not able to tell him that we were not planning on living in this home for much longer since we are looking for a new home and will not continue with their service. His reply was "ok, I understand". at 5:27pm I received email of a processed loan application.Husband is on disability for heart/kidney failure. I am his caretaker, he is not aware of scams and when I researched the company, they already had BBB on them, they convinced my husband to give social ID and award letter of disability. APS recommended I reach out to you. Please Help, I gave them a chance to avoid this, but they took advantage of him

  

  Business Response

  Date: 03/20/2023

  Definitely a misunderstanding. We have processed the cancellation request. We take all customer communication very seriously. 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella charging $620 for a window kit that wasnt needed while installing a shower by Dabella. No response for several calls.

  

  Business Response

  Date: 03/27/2023

  This is resolved and homeowner's issues have been taken care of. 

  Customer Answer

  Date: 04/04/2023

  The matter with Dabella has been resolved

• Initial Complaint

  Date:03/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022 I signed paperwork for Dabella to install 4 windows at my rental property at ************************************************************************. I received a phone call on December 13th, 2022 notifying me that my windows were ready for installation which then began in late December. Two of the four windows were installed and I was informed that they could not install the other two because of wood rot around the window frames. This was surprising because I was told by the sales representative, ***************************, that if there was wood rot that the contractors would repair it at an additional cost. That did not happen. Instead I was told they could not install the last two windows until I got a contractor to fix it. I told DaBella that I will get a contractor to do the repairs as well as install the windows. I have now been waiting two months for DaBella to deliver the windows to me. If all 4 windows were ready to be installed as of December 13th it makes very little sense that they aren't available to be delivered. In an email communication on February 9th I was told that I should have an answer the following week. I emailed DaBella on February 27th asking about when my windows will be delivered and I received a voicemail from someone named ********* on February 28th saying that she was still working with Allside to have my windows delivered but still didn't have a date. That was over two weeks ago and there still isn't an answer. So far ********* has been the most communicative but has not yielded any results. At the beginning of this window project I received a voicemail from ***** stating that he was the office manager and that he would be the person of contact for me. He gave me his local number which I have tried calling numerous times but every time I just get a busy signal. I want my windows delivered to me and I'm requesting an additional $500 on top of the $500 that was promised to me (which still hasn't been received) for wasting my time and misleading me.

  

  Business Response

  Date: 03/27/2023

  The local branch will be reaching out to discuss resolution and follow through on previously made commitments. 

  Customer Answer

  Date: 04/03/2023

  Hello, this issue is not resolved. The company did not reach out to me like they said they would.

  Customer Answer

  Date: 04/05/2023

  Good Afternoon ******,

   

  The windows were delivered to me today.  Thank you.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with DaBella back in 2016 to do a bath remodelling (it was called Rev ******** at the time) which they promised with lifetime warranty. In January 2023, I discovered that there are cracks around the drain of the bath tub, so I started to call them to file a claim. After several attempts to file a claim, a customer service lady named **** said that she submitted the claim. A month went by and I didn't hear anything, so I called back and they had no information regarding the claim. They told me to call ******* (the manufacturer) which I called and ******* can't find my information by my phone number and they turned me away. I chatted with Bathwraps which is the product on the contract on ******** and they said to contact DaBella and DaBella should take care of it. I went back and tried to contact DaBella and I keep calling until now I have no solution or any status regarding the claim. I've been ping pong back and forth and I need the tub to be fixed as promised by DaBella with their warranty, they even stated that in the automated call.

  

  Business Response

  Date: 03/28/2023

  We are working with the homeowner and manufacturer to get a acceptable resolution for the homeowner  

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/27/22 ordered French doors. Estimated date of delivery was 1/26/23. Heard nothing after the estimated date so contacted them. Was told it would be few more weeks. 2/23 ******* reached out to schedule door- scheduled for 2/24. I requested they come at 2:30 or after so my husband would be here. She asked if they could do noon instead. I agreed and rearranged my schedule. When no one showed by 12:20 and I hadnt received call I called. She said they were 1 1/2 - w hours behind. Rearranged schedule again. They showed 2:30 to realize there was no frame with door. ******* said shed call me back 2/17. No call- I called her 3/2. She said theyd be ordering the frame and that the employee orders wrong size. No ETA. I requested to cancel contract and refund of $1586. She said shed check with ******, regional manager and call back. Still no return call by3/10 so I called ****** and left voicemail explaining situation and asking for refund. I have not yet heard back. They have poor customer service and are unprofessional. I want a refund and the order canceled. I have waited long enough.

  

  Business Response

  Date: 03/20/2023

  The local branch management has reached out to the homeowner to work on an acceptable resolution. 

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19597174
  
  I am rejecting this response because: although I have received calls, the calls are only to say they are researching how to get my deposit back. Still waiting for an actual resolution. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/27/2023

  GM has reached out and scheduled a meeting when the homeowner is available to discuss resolution. 

  Customer Answer

  Date: 05/04/2023

  Filed complaint about this company on BBB the end of ****** ******* finally contacted me, came to my home in 4/1 and we both signed agreement that they would refund our money, and I would take off any complaaints I was able to. Was promised a check within a couple of weeks. Received email on 4/14 that they approved the refund but it looked like it was going back on our debit card to which we no longer have that account. ****** from ********************** assured ** it would be a check sent to **. I emailed ****** on 4/15 to inquire about this and still have not received a response. We still have not received a refund check.

  

  Business Response

  Date: 05/09/2023

  To Whom it May *********************************** you for alerting us to this issue.  We refunded the amount back to their card on April 14, 2023 (see attachment), and did not receive a notification from the bank that it was refused or returned back to the ** department.  We would suggest that the homeowner reach out to their bank for resolution.

  Customer Answer

  Date: 05/10/2023

  Bank confirmed on 5/9 that there have been no incoming transactions attempted for our closed account, and there have been no rejected transactions either. I texted the ***** from DaBella yesterday who said he will follow up with accounts receivable and ******. Have not heard any updates from them yet.

  

  Business Response

  Date: 05/17/2023

  To Whom it May ********************************* you for this updated information.  We are currently in the process of refunding this through our AR department.

• Initial Complaint

  Date:03/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door knocking. Asked them to stop. They keep coming back and knocking on my door, soliciting their scam services, despite being told to stop each and every time.

  

  Business Response

  Date: 03/15/2023

  Unfortunately, we are not able to discern what doors people have not asked us to knock. We are not a scam. If you have a no soliciting sign then we can make sure that we do not knock. We strive to have great customer service, but we are limited on what we can do when someone asks to not knock on their door. We have a business lic in ******* ** and are licensed to go door to door in central ******. While we apologize for the inconvenience, we are at a loss about what to do. 

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19595941
  
  I am rejecting this response because: this is not a solution. People have the right to peacefully reside within their homes. We live in an era where unwanted contact could constitute criminal charges. I do not need to alter my home to live peacefully. There are other methods of marketing that do not interfere or interrupt the lives of individuals. The tactics being used by employees of Dabella are unethical and down right lies. We have video of employees claiming our neighbors have signed up, but none of them actually have. Multiple complaints about quality of work for those who have been victimized by this company. I have this chart, I'd like to share. It's called the ******** chart. The more you keep at it, the more you're going to find out.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TLDR- DaBella Roofing is trying to charge me a 50% increase or $5,500 more than what we signed a contract for.They tried to change a loan amount with a lender without my permission which I'm not sure is illegal but it is certainly unethical.They did not pull a permit as is the requirement by ******** Law Their estimators were there for 2 hours on the roof and in the attic and did not voice any reason to call the price given into question and made a phone call to double check on the contract addendums which were approved. I sent an email verification to ensure that the addendum that additional wood added would be covered and that my total and final cost was $10,999. No response or rebuttal was forthcoming so I assumed we were in agreement and I was ready to move forward with the job.The roofers did not say anything to me at all about additional work when I several times spoke with them throughout the day when they were working.If they are subcontractors and not the factory certified workers then my roof may not be eligible for the warranty they sold me.

  Customer Answer

  Date: 03/14/2023

  The DaBella continues to try to telephone me outside of the BBB process. As they have shown themselves to be untrustworthy, even in writing, I do not wish to discuss anything with them verbally. Please ask them to respond to this complaint in writing.
  Thank You,
  *************************
  

  
  

  

  Business Response

  Date: 03/15/2023

  Customer has refused to take calls from general manager who called as soon as we received email communication from the homeowner. While we do have it clearly written in our contract about our process of dealing with additional sheeting that *** be needed, we were not aware of the improper sales rep expectation on how we do handle sheeting that needs to be replaced. If the customer has taken the call from the ** or returned the call, she would have been informed that once we realized the improper expectation, that we are not charging for the additional material and install. We have pulled a permit to comply with the **************. We have a pretty consistent process when it comes to making sure that we are installing the roof correctly and it does require sheeting to be replaced consistently. This is something that is clearly stated in the contract and had the sales rep gone over in more detail, or the homeowner had read the contract, they would have been aware of the process and additional charges, While we are understanding the communication frustration, we are doing our best to care of the homeowner. 

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19590244
  
  I am rejecting this response because: At 9AM this morning I did take a call from ******* who was calling at ******** behest and absolutely NONE of this was communicated to me. I was questioned who told me that price, why did I think that etc. She did not say that you were in the end, finally willing to honor the contract.

  I realize that blaming lower level employees for failure in leadership or ethics is a popular tactic of incompetent management and questionable businesses everywhere but this is not the case. It was ******, who identified himself as a manager who agreed to that final price. I replied to all on the confirmation email and ******** email is on that email chain, if he is indeed ********************* as he has identified himself. If he had an issue with the set price the buck stops with him to respond in the several days that followed.

  I have just confirmed with the permit office that a permit has now been pulled but not signed off on yet. When they come do they simply confirm that it's up to code or do they confirm that I did indeed receive the 50 year shingles or do I need to call my insurance company to confirm that. I have seen on a few of your reviews that plywood didn't get changed when you tried to charge people so I feel that an inspection of some sort should happen. The boards that you can see in the carport are in fact particle board not plywood at all.

  I also will confirm with the lender that the first loan amount is the only amount I have approved, and the other application was done without my permission.

  When the permit is signed off on and materials and lender info have been confirmed, I will sign off on completion to release funds.

   

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/20/2023

  Hi *******,

  I'm assuming this complaint has been closed but I just wanted to leave this on record if possible. It is my latest attempt to communicate with DAbella. I spoke with the lender and as the amount was still incorrect, they closed this loan. They said they were going to reach out to DaBella to set up another loan for the correct amount. I spoke to ******* in the loan department. ************** option 1.

  Have not heard anything else from DaBella, nor have I seen an inspector but just want this on record in case.

   

  Thank you, 

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